{"schemaVersion":"jobsearcher.job.v1","id":"0b7dc3f8ce3eafbc427ccb27","url":"https://jobsearcher.com/jobs/0b7dc3f8ce3eafbc427ccb27","canonicalUrl":"https://jobsearcher.com/jobs/0b7dc3f8ce3eafbc427ccb27","title":"Remote Technical Support Engineer (m/f/d) APAC","description":"We are looking for Technical Support Engineers (all genders) to join our global Support Team. Candidates must be based in Malaysia or Singapore and possess a valid work permit for their location.The primary responsibility of Technical Support Engineers is to support our customers and to fulfill customer service level agreements. Checkmk customers use our ticket system or our user forum to communicate about checkmk software support needs. This role will be responding to those needs by using an internal ticketing system, prioritizing and addressing issues or by identifying problems that need to be handed over to the development teams.Act as the point of contact for technical requests from customers and partnersRespond to customer support request in accordance to our Support Service Level Agreement (SLA) in our ticket system (JSD)Perform remote sessions with customers to resolve issuesParticipate in ongoing training and maintain technical expertise of product functionalityRecreate customer environments to reproduce issues and determine solutionsCollaborate with our development team to expedite resolutions and product enhancementsDocument solutions, create knowledge and best practices from your daily customer interactions for reuse (Confluence)Support the customer on installation, migration and configuration of the productEducation & ExperienceAt least 5 years of experience in Linux (CentOS, Red Hat, Ubuntu, Debian)At least 5 years of experience in networking/systems technical supportStrong debugging as well as troubleshooting skillsKnowledge of Windows (desktop and/or server operating systems)Knowledge of Networking Protocols and TechnologiesExperience in Scripting (Perl, Shell, Python, PowerShell, etc.)Experience with automation tools like Vagrant, Ansible, Kubernetes and ContainersExperience with public cloud services such as Azure, AWS or GCPExperience with monitoring tools, especially Checkmk or Nagios, are a strong plusPlease apply only if you can demonstrate a Distributed Monitoring setup across two sites (central and remote) using the Checkmk Cloud Edition in free mode, as this will be the foundation for the technical challenge.CompetenciesTeamwork and CollaborationStrong verbal and written communication skillsCustomer Service KnowledgeProduct KnowledgeWillingness to learn and critical thinkingPreparation and attention to detailAs part of our tech support team, you are exposed to all kinds of technical customer environments and get the chance to work with experts in their field every single day. In doing so, you acquire deep knowledge of IT Operations in general, and monitoring specifically. This is why our Technical Support Engineers have a direct and tangible impact on future of checkmk, by translating their customer knowledge into new product features and enhancement.At Checkmk, you become part of a supportive (and fun!) team in an international, diverse environment. We value employees ́ personal and professional wellbeing and ensure a healthy work-life balanceEmployee BenefitsHealth BenefitsLife InsuranceMental Health SupportBusiness Travel InsuranceRemote WorkFind out more about Checkmk on Glassdoor!","company":"Checkmk","rawCompany":"checkmk","city":"Remote","state":"OR","isRemote":true,"isActive":false,"createdAt":"2026-09-04T13:24:21.662Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Technical Support Engineer (m/f/d) APAC","description":"We are looking for Technical Support Engineers (all genders) to join our global Support Team. Candidates must be based in Malaysia or Singapore and possess a valid work permit for their location.The primary responsibility of Technical Support Engineers is to support our customers and to fulfill customer service level agreements. Checkmk customers use our ticket system or our user forum to communicate about checkmk software support needs. This role will be responding to those needs by using an internal ticketing system, prioritizing and addressing issues or by identifying problems that need to be handed over to the development teams.Act as the point of contact for technical requests from customers and partnersRespond to customer support request in accordance to our Support Service Level Agreement (SLA) in our ticket system (JSD)Perform remote sessions with customers to resolve issuesParticipate in ongoing training and maintain technical expertise of product functionalityRecreate customer environments to reproduce issues and determine solutionsCollaborate with our development team to expedite resolutions and product enhancementsDocument solutions, create knowledge and best practices from your daily customer interactions for reuse (Confluence)Support the customer on installation, migration and configuration of the productEducation & ExperienceAt least 5 years of experience in Linux (CentOS, Red Hat, Ubuntu, Debian)At least 5 years of experience in networking/systems technical supportStrong debugging as well as troubleshooting skillsKnowledge of Windows (desktop and/or server operating systems)Knowledge of Networking Protocols and TechnologiesExperience in Scripting (Perl, Shell, Python, PowerShell, etc.)Experience with automation tools like Vagrant, Ansible, Kubernetes and ContainersExperience with public cloud services such as Azure, AWS or GCPExperience with monitoring tools, especially Checkmk or Nagios, are a strong plusPlease apply only if you can demonstrate a Distributed Monitoring setup across two sites (central and remote) using the Checkmk Cloud Edition in free mode, as this will be the foundation for the technical challenge.CompetenciesTeamwork and CollaborationStrong verbal and written communication skillsCustomer Service KnowledgeProduct KnowledgeWillingness to learn and critical thinkingPreparation and attention to detailAs part of our tech support team, you are exposed to all kinds of technical customer environments and get the chance to work with experts in their field every single day. 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We value employees ́ personal and professional wellbeing and ensure a healthy work-life balanceEmployee BenefitsHealth BenefitsLife InsuranceMental Health SupportBusiness Travel InsuranceRemote WorkFind out more about Checkmk on Glassdoor!","datePosted":"2026-09-04T13:24:21.662Z","dateModified":"2026-09-04T13:24:21.662Z","hiringOrganization":{"@type":"Organization","name":"Checkmk","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0b7dc3f8ce3eafbc427ccb27"},"url":"https://jobsearcher.com/jobs/0b7dc3f8ce3eafbc427ccb27"}}