{"schemaVersion":"jobsearcher.job.v1","id":"0b72679f7f32b2b8a03f97a6","url":"https://jobsearcher.com/jobs/0b72679f7f32b2b8a03f97a6","canonicalUrl":"https://jobsearcher.com/jobs/0b72679f7f32b2b8a03f97a6","title":"Application Support Engineer","description":"About PPLIED:PPLIED is a hands-free hiring platform designed to streamline recruiting and job searching for both employers and candidates. Recruiters can post a role once and receive a daily shortlist of top-matched candidates automatically, without job boards, manual searching, or fees. Job seekers upload a resume once, and PPLIED continuously matches and applies them to real roles, enabling direct communication when recruiters show interest. The platform eliminates traditional applications and cover letters while remaining free to use for all parties. PPLIED focuses on solving two core hiring challenges through one simple, automated platform, accessible via PPLIED.comNote: This position is being promoted by PPLIED on behalf of one of our onboarded recruiters and hiring partners. The candidate must be in the US.Role Description:The Application Support Engineer is a full-time, remote role responsible for ensuring the stability and reliability of PPLIED’s hiring platform. This position involves monitoring application performance, investigating and resolving user-reported issues, and providing timely technical support to recruiters and job seekers. The engineer will analyze system logs, reproduce and troubleshoot errors, and escalate complex problems to development teams with clear documentation. Day-to-day tasks include responding to support tickets, maintaining knowledge base content, collaborating with product and engineering on improvements, and contributing to incident prevention through proactive monitoring and feedback. The role requires consistent, professional communication with internal teams and external users to deliver an efficient, high-quality support experience.Qualifications:Candidates should possess strong Application Support and Technical Support skills, with experience supporting SaaS or web-based platforms.Candidates should possess solid Troubleshooting and Analytical Skills for diagnosing issues, interpreting logs, and identifying root causes.Candidates should possess clear and professional Communication skills for interacting with users, documenting solutions, and collaborating with cross-functional teams.Experience with ticketing systems, remote support tools, and basic database or API concepts is beneficial.Familiarity with incident management practices, monitoring tools, and performance optimization is preferred.Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.Ability to work independently in a remote environment, manage priorities, and deliver consistent, reliable support.","company":"Pplied","rawCompany":"pplied","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-27T09:55:58.522Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"561311","title":"Employment Placement Agencies","slug":"employment-placement-agencies"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"About PPLIED:PPLIED is a hands-free hiring platform designed to streamline recruiting and job searching for both employers and candidates. Recruiters can post a role once and receive a daily shortlist of top-matched candidates automatically, without job boards, manual searching, or fees. Job seekers upload a resume once, and PPLIED continuously matches and applies them to real roles, enabling direct communication when recruiters show interest. The platform eliminates traditional applications and cover letters while remaining free to use for all parties. PPLIED focuses on solving two core hiring challenges through one simple, automated platform, accessible via PPLIED.comNote: This position is being promoted by PPLIED on behalf of one of our onboarded recruiters and hiring partners. The candidate must be in the US.Role Description:The Application Support Engineer is a full-time, remote role responsible for ensuring the stability and reliability of PPLIED’s hiring platform. This position involves monitoring application performance, investigating and resolving user-reported issues, and providing timely technical support to recruiters and job seekers. The engineer will analyze system logs, reproduce and troubleshoot errors, and escalate complex problems to development teams with clear documentation. Day-to-day tasks include responding to support tickets, maintaining knowledge base content, collaborating with product and engineering on improvements, and contributing to incident prevention through proactive monitoring and feedback. The role requires consistent, professional communication with internal teams and external users to deliver an efficient, high-quality support experience.Qualifications:Candidates should possess strong Application Support and Technical Support skills, with experience supporting SaaS or web-based platforms.Candidates should possess solid Troubleshooting and Analytical Skills for diagnosing issues, interpreting logs, and identifying root causes.Candidates should possess clear and professional Communication skills for interacting with users, documenting solutions, and collaborating with cross-functional teams.Experience with ticketing systems, remote support tools, and basic database or API concepts is beneficial.Familiarity with incident management practices, monitoring tools, and performance optimization is preferred.Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.Ability to work independently in a remote environment, manage priorities, and deliver consistent, reliable support.","datePosted":"2026-08-27T09:55:58.522Z","dateModified":"2026-08-27T09:55:58.522Z","hiringOrganization":{"@type":"Organization","name":"Pplied","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0b72679f7f32b2b8a03f97a6"},"url":"https://jobsearcher.com/jobs/0b72679f7f32b2b8a03f97a6"}}