{"schemaVersion":"jobsearcher.job.v1","id":"0b6e10ac30d9e3f3b540b2fd","url":"https://jobsearcher.com/jobs/0b6e10ac30d9e3f3b540b2fd","canonicalUrl":"https://jobsearcher.com/jobs/0b6e10ac30d9e3f3b540b2fd","title":"Technical Support Engineer","description":"Nexthop AI Support EngineerNexthop AI is a team of industry-leading professionals with deep hardware and software expertise spanning silicon, systems, network operations and cloud development, dedicated to building innovative, bleeding-edge solutions for large-scale AI deployments. The team culture thrives on collaboration, creativity and fun while delivering foundational technologies for next-generation AI infrastructure.\r\nJob ResponsibilitiesDeliver exceptional customer experiences by providing timely and effective support\r\nTroubleshoot complex and dynamic customer environments, diagnosing and resolving technical issues\r\nMaintain clear and consistent communication with both external customers and internal teams\r\nDevelop deep expertise in our products and solutions, understanding customer usage patterns\r\nCollaborate closely with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement resolutions\r\nRespond to customer inquiries and questions across various communication channels (chat, phone, web)\r\nMeticulously track customer cases and prioritize them based on classification and urgency\r\nProvide timely workarounds and resolutions to customer issues, adhering to established service level agreements\r\nTrack and report metrics and strive for continuous improvement\r\nRequired to be part of an on-call rotation schedule to ensure 24/7 support coverage\r\nQualificationsBachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related field\r\nMinimum 10 years of experience in technical support roles\r\nLeadership roles require 15+ years of experience in support environments\r\nProficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies\r\nProficient in networking technologies software with hands-on experience across diverse Network Operating Systems (NOS) such as IOS, IOS-XR, EOS, and Junos\r\nExperience with SONiC (Software for Open Networking in the Cloud) or any Open source OS is highly desirable\r\nProven ability to effectively debug and troubleshoot complex networking issues.\r\nSignificant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team\r\nOur company bolsters all the advantages of working at a startup with the expertise of a seasoned team who have successfully built startups into thriving companies. Here you'll have the unique opportunity to collaborate and learn from top-tier engineers, while still working on mission critical projects. If you are excited to learn, solve hard problems at the forefront of computer systems, and be a part of shaping a burgeoning company, this is the place for you.","company":"Nexthop Ai","rawCompany":"nexthop ai","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-09T01:25:30.009Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Nexthop AI Support EngineerNexthop AI is a team of industry-leading professionals with deep hardware and software expertise spanning silicon, systems, network operations and cloud development, dedicated to building innovative, bleeding-edge solutions for large-scale AI deployments. The team culture thrives on collaboration, creativity and fun while delivering foundational technologies for next-generation AI infrastructure.\r\nJob ResponsibilitiesDeliver exceptional customer experiences by providing timely and effective support\r\nTroubleshoot complex and dynamic customer environments, diagnosing and resolving technical issues\r\nMaintain clear and consistent communication with both external customers and internal teams\r\nDevelop deep expertise in our products and solutions, understanding customer usage patterns\r\nCollaborate closely with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement resolutions\r\nRespond to customer inquiries and questions across various communication channels (chat, phone, web)\r\nMeticulously track customer cases and prioritize them based on classification and urgency\r\nProvide timely workarounds and resolutions to customer issues, adhering to established service level agreements\r\nTrack and report metrics and strive for continuous improvement\r\nRequired to be part of an on-call rotation schedule to ensure 24/7 support coverage\r\nQualificationsBachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related field\r\nMinimum 10 years of experience in technical support roles\r\nLeadership roles require 15+ years of experience in support environments\r\nProficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies\r\nProficient in networking technologies software with hands-on experience across diverse Network Operating Systems (NOS) such as IOS, IOS-XR, EOS, and Junos\r\nExperience with SONiC (Software for Open Networking in the Cloud) or any Open source OS is highly desirable\r\nProven ability to effectively debug and troubleshoot complex networking issues.\r\nSignificant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team\r\nOur company bolsters all the advantages of working at a startup with the expertise of a seasoned team who have successfully built startups into thriving companies. Here you'll have the unique opportunity to collaborate and learn from top-tier engineers, while still working on mission critical projects. If you are excited to learn, solve hard problems at the forefront of computer systems, and be a part of shaping a burgeoning company, this is the place for you.","datePosted":"2026-08-09T01:25:30.009Z","dateModified":"2026-08-09T01:25:30.009Z","hiringOrganization":{"@type":"Organization","name":"Nexthop Ai","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0b6e10ac30d9e3f3b540b2fd"},"url":"https://jobsearcher.com/jobs/0b6e10ac30d9e3f3b540b2fd"}}