{"schemaVersion":"jobsearcher.job.v1","id":"0b6801bb23b4e75f69df1d74","url":"https://jobsearcher.com/jobs/0b6801bb23b4e75f69df1d74","canonicalUrl":"https://jobsearcher.com/jobs/0b6801bb23b4e75f69df1d74","title":"Technical Customer Support","description":"About the Opportunity\r\nThe company is a leading provider of cloud storage and document collaboration, recognized globally for its expertise in cloud content management. The organization's mission is to simplify secure file storage, sharing, and collaboration for everyone, offering a safe environment for global collaboration. The company is actively transforming how small and medium-sized businesses work together and is expanding its reach into the digital enterprise sector. This role presents a significant opportunity to contribute to over 2 million businesses and individuals worldwide who rely on the platform for storing important information, sharing ideas, and collaborating on impactful projects. The position will play a part in defining the future of work and contributing to an exceptional team focused on seamless synchronization.\r\nAre you the go-to person for technical guidance among your family and friends? Do you thrive in a collaborative team environment, working together to find solutions? Are you proud of your communication abilities? If these qualities resonate with you, there is an opportunity within the organization's Tier II Technical Support team. This role offers the flexibility to work remotely, on-site, or in a hybrid capacity.\r\nKey Responsibilities\r\nProvide exceptional technical support to customers utilizing the cloud storage and file sharing platform.\r\nResolve technical, account, and billing inquiries, communicating complex concepts clearly and in a customer-friendly manner.\r\nTroubleshoot and investigate technical issues using a logical, methodical approach.\r\nIdentify patterns and deliver effective solutions tailored to each customer's technical expertise.\r\nCollaborate closely with development and product teams by reproducing issues, escalating bugs, and providing detailed feedback.\r\nSuggest potential solutions and assist with quality assurance testing and validation of new features and fixes.\r\nDevelop a strong understanding of the organization's products, systems, internal processes, and escalation workflows.\r\nDeliver accurate, efficient, and high-quality customer support.\r\nRequired Qualifications\r\nA minimum of 4 years of experience in technical support, customer support, or systems administration.\r\nAn academic background in Computer Science or Engineering, demonstrating a solid foundation in technical principles.\r\nOutstanding written and verbal communication skills, enabling effective interaction with clients of varying technical backgrounds.\r\nA passion for technology and strong familiarity with Windows, Mac OS, Linux, iOS, and Android, up to a systems administrator level.\r\nFlexibility to work evenings, weekends, and holidays to ensure continuous support coverage.\r\nA proactive attitude, an eagerness to find the best solutions, and a commitment to supporting a large base of companies that rely on the cloud storage and sharing solutions.\r\nAdditional Information\r\nThe hiring organization is an equal opportunity employer dedicated to building a diverse and inclusive team. Applications from all qualified candidates are encouraged. Accommodation will be provided to applicants' needs throughout the recruitment, assessment, and selection process. If selected to participate, please inform us of the nature of any accommodation(s) that may be required.","company":"Appcast","rawCompany":"appcast","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-20T00:48:20.339Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Customer Support","description":"About the Opportunity\r\nThe company is a leading provider of cloud storage and document collaboration, recognized globally for its expertise in cloud content management. The organization's mission is to simplify secure file storage, sharing, and collaboration for everyone, offering a safe environment for global collaboration. The company is actively transforming how small and medium-sized businesses work together and is expanding its reach into the digital enterprise sector. This role presents a significant opportunity to contribute to over 2 million businesses and individuals worldwide who rely on the platform for storing important information, sharing ideas, and collaborating on impactful projects. The position will play a part in defining the future of work and contributing to an exceptional team focused on seamless synchronization.\r\nAre you the go-to person for technical guidance among your family and friends? Do you thrive in a collaborative team environment, working together to find solutions? Are you proud of your communication abilities? If these qualities resonate with you, there is an opportunity within the organization's Tier II Technical Support team. This role offers the flexibility to work remotely, on-site, or in a hybrid capacity.\r\nKey Responsibilities\r\nProvide exceptional technical support to customers utilizing the cloud storage and file sharing platform.\r\nResolve technical, account, and billing inquiries, communicating complex concepts clearly and in a customer-friendly manner.\r\nTroubleshoot and investigate technical issues using a logical, methodical approach.\r\nIdentify patterns and deliver effective solutions tailored to each customer's technical expertise.\r\nCollaborate closely with development and product teams by reproducing issues, escalating bugs, and providing detailed feedback.\r\nSuggest potential solutions and assist with quality assurance testing and validation of new features and fixes.\r\nDevelop a strong understanding of the organization's products, systems, internal processes, and escalation workflows.\r\nDeliver accurate, efficient, and high-quality customer support.\r\nRequired Qualifications\r\nA minimum of 4 years of experience in technical support, customer support, or systems administration.\r\nAn academic background in Computer Science or Engineering, demonstrating a solid foundation in technical principles.\r\nOutstanding written and verbal communication skills, enabling effective interaction with clients of varying technical backgrounds.\r\nA passion for technology and strong familiarity with Windows, Mac OS, Linux, iOS, and Android, up to a systems administrator level.\r\nFlexibility to work evenings, weekends, and holidays to ensure continuous support coverage.\r\nA proactive attitude, an eagerness to find the best solutions, and a commitment to supporting a large base of companies that rely on the cloud storage and sharing solutions.\r\nAdditional Information\r\nThe hiring organization is an equal opportunity employer dedicated to building a diverse and inclusive team. Applications from all qualified candidates are encouraged. Accommodation will be provided to applicants' needs throughout the recruitment, assessment, and selection process. If selected to participate, please inform us of the nature of any accommodation(s) that may be required.","datePosted":"2026-08-20T00:48:20.339Z","dateModified":"2026-08-20T00:48:20.339Z","hiringOrganization":{"@type":"Organization","name":"Appcast","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0b6801bb23b4e75f69df1d74"},"url":"https://jobsearcher.com/jobs/0b6801bb23b4e75f69df1d74"}}