{"schemaVersion":"jobsearcher.job.v1","id":"0b5ee2b2f0e5a5a3e199dc11","url":"https://jobsearcher.com/jobs/0b5ee2b2f0e5a5a3e199dc11","canonicalUrl":"https://jobsearcher.com/jobs/0b5ee2b2f0e5a5a3e199dc11","title":"Network Operations Center Manager","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nNetwork Operations Center Manager\r\nFull Time Indianapolis, IN, US\r\n4 days ago Requisition ID: 1042\r\nThe Network Operations Center (NOC) Manager serves as the primary leader of service delivery for IT Managed Services at Van Ausdall & Farrar. This position is responsible for overseeing a dynamic and evolving team of Technicians, including Level 1 and Level 2 Engineers, including Full-Time Equivalent (FTE) resources stationed at customer sites.\r\nAs the NOC Manager, you will ensure service excellence by maintaining Service Level Agreement (SLA) benchmarks and allocating resources efficiently to meet support demands. You will also drive the training, professional development, and performance management of NOC staff. This role is a key member in driving continuous process improvement initiatives across the division. This is an onsite role, reporting to our Indianapolis office.\r\nAt Van Ausdall & Farrar, we know our people are our most important asset. We offer a competitive and comprehensive benefits package that reflects our commitment to employee well-being and engagement, including:\r\nGenerous Paid Time Off\r\n7 paid holidays + 1 floating/personal holiday\r\nMonthly employee engagement activities\r\nMonthly fitness reimbursement\r\nTip Lead / Business Referral Incentive Program\r\nMedical, Dental, and Vision insurance options\r\nFlexible Spending Account (FSA) and Health Savings Account (HSA) options\r\nWhat You Have\r\nExcellent verbal and written communication skills.\r\nExcellent interpersonal and customer service skills.\r\nExcellent time management skills with a proven ability to meet deadlines.\r\nAbility to function well in a high-paced and at times stressful environment.\r\nWhat You'll Do\r\nLead and manage a changing team of Technicians, Level 1 Engineers, and Level 2 Generalists.\r\nOversee and administer the Professional Services Automation (PSA) platform (e.g., AutoTask).\r\nCollaborate with cross-departmental Managers to assist with Level 3 escalations as needed.\r\nManage and optimize the MSP Tool Stack for performance, scalability, and efficiency.\r\nMonitor, report, and act on key performance indicators (KPIs) to meet service goals.\r\nEnsure proper onboarding, training, and ongoing development of NOC team members.\r\nConduct annual performance reviews and manage team performance and productivity.\r\nParticipate in the annual budgeting process for NOC resource planning and tool investments.\r\nManage vendor support contracts and oversee the renewal process for NOC-related services.\r\nLead or support special projects as assigned by the Director of IT.\r\nServe as technical resource for our NOC team.\r\nWhat You'll Bring to the Role\r\nMinimum 10 years of supervisory experience in a Network Operations Center or similar technical service environment.\r\nBachelor's degree preferred, or equivalent combination of education, industry certifications, and experience.\r\nDemonstrated proficiency with Professional Services Automation tools (AutoTask certification preferred).\r\nProven ability to lead, coach, and develop technical teams in a fast-paced environment.\r\nStrong communication skills—both written and verbal—with an ability to build rapport across departments.\r\nExcellent time management and organizational skills with the ability to manage competing priorities.\r\nCustomer-first mindset with a commitment to service quality and operational excellence.\r\nWe are proud to be an Equal Opportunity Employer (EOE). We value diversity and are committed to creating an inclusive environment where every employee feels empowered to contribute and grow. Accommodations for the application or interview process are available upon request—please contact us at careers@vanausdall.com .\r\nJ-18808-Ljbffr","company":"Evolving Solution Services","rawCompany":"evolving solution services","city":"Indianapolis","state":"IN","isRemote":false,"isActive":false,"createdAt":"2026-06-22T01:07:00.498Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Network Operations Center Manager","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nNetwork Operations Center Manager\r\nFull Time Indianapolis, IN, US\r\n4 days ago Requisition ID: 1042\r\nThe Network Operations Center (NOC) Manager serves as the primary leader of service delivery for IT Managed Services at Van Ausdall & Farrar. This position is responsible for overseeing a dynamic and evolving team of Technicians, including Level 1 and Level 2 Engineers, including Full-Time Equivalent (FTE) resources stationed at customer sites.\r\nAs the NOC Manager, you will ensure service excellence by maintaining Service Level Agreement (SLA) benchmarks and allocating resources efficiently to meet support demands. You will also drive the training, professional development, and performance management of NOC staff. This role is a key member in driving continuous process improvement initiatives across the division. This is an onsite role, reporting to our Indianapolis office.\r\nAt Van Ausdall & Farrar, we know our people are our most important asset. We offer a competitive and comprehensive benefits package that reflects our commitment to employee well-being and engagement, including:\r\nGenerous Paid Time Off\r\n7 paid holidays + 1 floating/personal holiday\r\nMonthly employee engagement activities\r\nMonthly fitness reimbursement\r\nTip Lead / Business Referral Incentive Program\r\nMedical, Dental, and Vision insurance options\r\nFlexible Spending Account (FSA) and Health Savings Account (HSA) options\r\nWhat You Have\r\nExcellent verbal and written communication skills.\r\nExcellent interpersonal and customer service skills.\r\nExcellent time management skills with a proven ability to meet deadlines.\r\nAbility to function well in a high-paced and at times stressful environment.\r\nWhat You'll Do\r\nLead and manage a changing team of Technicians, Level 1 Engineers, and Level 2 Generalists.\r\nOversee and administer the Professional Services Automation (PSA) platform (e.g., AutoTask).\r\nCollaborate with cross-departmental Managers to assist with Level 3 escalations as needed.\r\nManage and optimize the MSP Tool Stack for performance, scalability, and efficiency.\r\nMonitor, report, and act on key performance indicators (KPIs) to meet service goals.\r\nEnsure proper onboarding, training, and ongoing development of NOC team members.\r\nConduct annual performance reviews and manage team performance and productivity.\r\nParticipate in the annual budgeting process for NOC resource planning and tool investments.\r\nManage vendor support contracts and oversee the renewal process for NOC-related services.\r\nLead or support special projects as assigned by the Director of IT.\r\nServe as technical resource for our NOC team.\r\nWhat You'll Bring to the Role\r\nMinimum 10 years of supervisory experience in a Network Operations Center or similar technical service environment.\r\nBachelor's degree preferred, or equivalent combination of education, industry certifications, and experience.\r\nDemonstrated proficiency with Professional Services Automation tools (AutoTask certification preferred).\r\nProven ability to lead, coach, and develop technical teams in a fast-paced environment.\r\nStrong communication skills—both written and verbal—with an ability to build rapport across departments.\r\nExcellent time management and organizational skills with the ability to manage competing priorities.\r\nCustomer-first mindset with a commitment to service quality and operational excellence.\r\nWe are proud to be an Equal Opportunity Employer (EOE). We value diversity and are committed to creating an inclusive environment where every employee feels empowered to contribute and grow. Accommodations for the application or interview process are available upon request—please contact us at careers@vanausdall.com .\r\nJ-18808-Ljbffr","datePosted":"2026-06-22T01:07:00.498Z","dateModified":"2026-06-22T01:07:00.498Z","hiringOrganization":{"@type":"Organization","name":"Evolving Solution Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Indianapolis","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0b5ee2b2f0e5a5a3e199dc11"},"url":"https://jobsearcher.com/jobs/0b5ee2b2f0e5a5a3e199dc11"}}