{"schemaVersion":"jobsearcher.job.v1","id":"0b49c6078e07e051f23b7293","url":"https://jobsearcher.com/jobs/0b49c6078e07e051f23b7293","canonicalUrl":"https://jobsearcher.com/jobs/0b49c6078e07e051f23b7293","title":"Call Center Representative","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nCall Center Representative\r\nFull-Time Pullman, MI, US\r\n6 days ago Requisition ID: 1017\r\nCall Center Representative - BILINGUAL FLUENCY REQUIRED\r\nDescription\r\nInterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.\r\nBecome part of a Migrant and Community Health Center, where you will:\r\nHave a passionate purpose.\r\nMake a difference in people's lives.\r\nInterCare is searching for a Full-Time Call Center Representative to join our team! At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation, starting at $17.50/hour and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long-term disability insurance.\r\nAt InterCare Community Health Network, we believe all people have the right to equal access to quality health care.\r\nWork Schedule\r\nHours are Monday through Friday from 8:30 a.m. to 5:00 p.m. Days and work schedule may vary due to business need. NO WEEKENDS! NO MAJOR HOLIDAYS!\r\nTraining Hours\r\nMonday - Friday: 7:00 a.m. - 3:30 p.m.\r\nPrimary Accountability\r\nServes as first point of contact by answering incoming calls from patients, pharmacies, and other provider offices.\r\nDescription of Primary Duties & Responsibilities\r\nGreets and assists callers.\r\nResponds to phone inquiries and requests.\r\nRoutes calls to appropriate department or staff as needed.\r\nRecords phone messages in electronic system and tasks appropriate staff.\r\nDeals effectively with difficult/emotional callers. Seeks assistance as needed\r\nEscalates calls to management staff or clinical triage as warranted.\r\nSchedules medical and dental appointments in electronic practice management system.\r\nObtains and enters accurate patient demographic and insurance information.\r\nSchedules appointments in accordance with InterCare scheduling policy and procedure.\r\nResponsible for calling and scheduling patients on recall list.\r\nCommunicates details of appointment to patient.\r\nKeeps supervisor informed of patient demand and access concerns.\r\nRequirements\r\nDescription of Primary Attributes General Development\r\nRequires strong customer service skills, conscientiousness, attention to detail, and multi-tasking ability.\r\nAbility to maintain productivity and complete job duties with speed and accuracy.\r\nAbility to deal effectively with a wide variety of people while developing strong working relationships.\r\nWorks as part of a team and assists the team in meeting productivity and quality goals.\r\nSkill in motivation, self-direction and punctuality.\r\nAble to adjust to changing circumstances.\r\nProfessional and Technical Knowledge\r\nPossesses a thorough understanding of customer service practices typically acquired through extensive practical experience.\r\nTechnical Skills\r\nProficient in electronic practice management systems.\r\nAbility to use clerical and numerical skills to perform job duties.\r\nAbility to generate letters, forms, and documents.\r\nAbility to perform data entry, run reports, and operate common office equipment.\r\nCommunication Skills\r\nExcellent verbal and written communication skills.\r\nAbility to communicate in a clear effective manner.\r\nPossesses excellent cross-cultural communication skills and the ability to communicate effectively with patients and staff members at all levels.\r\nPhysical Demands\r\nJob duties are performed in the typical office environment of the organization. The environmental factors and/or physical requirements of this position include the following:\r\nAbility to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs.\r\nRequires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).\r\nVisual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.\r\nJ-18808-Ljbffr","company":"Evolving Solution Services","rawCompany":"evolving solution services","city":"Pullman","state":"MI","isRemote":false,"isActive":true,"createdAt":"2026-09-16T12:53:35.697Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Call Center Representative","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nCall Center Representative\r\nFull-Time Pullman, MI, US\r\n6 days ago Requisition ID: 1017\r\nCall Center Representative - BILINGUAL FLUENCY REQUIRED\r\nDescription\r\nInterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.\r\nBecome part of a Migrant and Community Health Center, where you will:\r\nHave a passionate purpose.\r\nMake a difference in people's lives.\r\nInterCare is searching for a Full-Time Call Center Representative to join our team! At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation, starting at $17.50/hour and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long-term disability insurance.\r\nAt InterCare Community Health Network, we believe all people have the right to equal access to quality health care.\r\nWork Schedule\r\nHours are Monday through Friday from 8:30 a.m. to 5:00 p.m. Days and work schedule may vary due to business need. NO WEEKENDS! NO MAJOR HOLIDAYS!\r\nTraining Hours\r\nMonday - Friday: 7:00 a.m. - 3:30 p.m.\r\nPrimary Accountability\r\nServes as first point of contact by answering incoming calls from patients, pharmacies, and other provider offices.\r\nDescription of Primary Duties & Responsibilities\r\nGreets and assists callers.\r\nResponds to phone inquiries and requests.\r\nRoutes calls to appropriate department or staff as needed.\r\nRecords phone messages in electronic system and tasks appropriate staff.\r\nDeals effectively with difficult/emotional callers. Seeks assistance as needed\r\nEscalates calls to management staff or clinical triage as warranted.\r\nSchedules medical and dental appointments in electronic practice management system.\r\nObtains and enters accurate patient demographic and insurance information.\r\nSchedules appointments in accordance with InterCare scheduling policy and procedure.\r\nResponsible for calling and scheduling patients on recall list.\r\nCommunicates details of appointment to patient.\r\nKeeps supervisor informed of patient demand and access concerns.\r\nRequirements\r\nDescription of Primary Attributes General Development\r\nRequires strong customer service skills, conscientiousness, attention to detail, and multi-tasking ability.\r\nAbility to maintain productivity and complete job duties with speed and accuracy.\r\nAbility to deal effectively with a wide variety of people while developing strong working relationships.\r\nWorks as part of a team and assists the team in meeting productivity and quality goals.\r\nSkill in motivation, self-direction and punctuality.\r\nAble to adjust to changing circumstances.\r\nProfessional and Technical Knowledge\r\nPossesses a thorough understanding of customer service practices typically acquired through extensive practical experience.\r\nTechnical Skills\r\nProficient in electronic practice management systems.\r\nAbility to use clerical and numerical skills to perform job duties.\r\nAbility to generate letters, forms, and documents.\r\nAbility to perform data entry, run reports, and operate common office equipment.\r\nCommunication Skills\r\nExcellent verbal and written communication skills.\r\nAbility to communicate in a clear effective manner.\r\nPossesses excellent cross-cultural communication skills and the ability to communicate effectively with patients and staff members at all levels.\r\nPhysical Demands\r\nJob duties are performed in the typical office environment of the organization. The environmental factors and/or physical requirements of this position include the following:\r\nAbility to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs.\r\nRequires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).\r\nVisual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.\r\nJ-18808-Ljbffr","datePosted":"2026-09-16T12:53:35.697Z","dateModified":"2026-09-16T12:53:35.697Z","hiringOrganization":{"@type":"Organization","name":"Evolving Solution Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pullman","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0b49c6078e07e051f23b7293"},"url":"https://jobsearcher.com/jobs/0b49c6078e07e051f23b7293"}}