{"schemaVersion":"jobsearcher.job.v1","id":"0afce6d4493127cabf55e69d","url":"https://jobsearcher.com/jobs/0afce6d4493127cabf55e69d","canonicalUrl":"https://jobsearcher.com/jobs/0afce6d4493127cabf55e69d","title":"Program Manager","description":"The Program Manager, OEM (Original Equipment Manufacturer) Programs serves as the primary client contact for all aspects of OEM-based Approved Equipment Programs. This role is responsible for managing equipment sourcing, validation, and approval processes on behalf of our OEM partners. The position also provides project support to the Facility Team for new dealership builds and renovations and manages customer support for corporate and dealer escalation issues.Responsibilities:Program Management and Client RelationsServe as the primary point of contact for all OEM equipment program needs.Act as the subject matter expert for all existing and new approved equipment items.Develop, maintain, and support OEM Approved Equipment Programs to ensure alignment with OEM standards and business goals.Identify and present innovative equipment solutions that enhance dealership productivity and end-customer value.Maintain and update approved equipment lists across databases and web platforms.Resolve or escalate program-related issues in a timely and professional manner.Service Facility Standards and ComplianceServe as a subject matter expert for service garage design, layout, and equipment integration.Collaborate with OEM partners to develop and maintain service garage requirements.Support enforcement of established facility and service standards across dealerships.Facility Project SupportPartner with OEM and dealership teams during new facility builds and remodel projects.Lead early-stage consultations to identify dealership requirements and approved equipment options.Coordinate project hand-offs to the Facility Action Team for implementation.Monitor and report on project progress to ensure alignment with OEM standards and timelines.Stakeholder EngagementBuild and maintain strong relationships with key stakeholders, including:OEM Service and Retail Development GroupsOEM Regional ManagersFacility Action and Operations TeamsEquipment suppliers and other strategic partnersCustomer Support and Program OperationsCollaborate with customer service teams to ensure timely resolution of customer inquiries.Manage and resolve escalated customer issues effectively.Maintain accurate and up-to-date databases for essential service tools and approved dealer equipment.Provide monthly reporting of program transactions to clients and internal management.Identify and pursue business development opportunities that drive account growth.Ensure program continuity and smooth project transitions within the team.Maintain professional and responsive communication with customers to deliver best-in-class service.Perform other duties as assigned.QualificationsBachelor’s degree in business, engineering or a related fieldPrevious OEM service experience or dealership service operation experience and/or knowledge of the service equipment industry is required5+ years related work experience in account management, program management and project managementWorking knowledge of Microsoft Windows, Word, Excel, PowerPoint and Project (or similar application); ability to utilize the higher functions of Excel such as pivot tables and macrosExceptional written and verbal communication skillsAbility to present to senior management of and customer; communicate with suppliers and different levels within the corporate customerAbility to organize complex projects and work within a deadline driven environmentHigh energy level, capability in partnering with customers, results oriented, and ability to handle unstructured or unexpected situationsAbility to lead in a “matrix” environment and handle multiple concurrent assignments; demonstrated ability to be proactive and lead cross-functional teamsWillingness to travel 5-10% for trade shows, conferences, and dealership visitsEqual Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.Must be legally authorized to work in the US without sponsorship for employment visa status now or in the future.Please no third-party recruiting agencies.","company":"LR Solutions","rawCompany":"lrsolutions","city":"Kenosha","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-07-29T11:11:40.644Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9199.00","title":"Managers, All Other","slug":"managers-all-other"}],"industries":[{"code":"441110","title":"New Car Dealers","slug":"new-car-dealers"},{"code":"423110","title":"Automobile and Other Motor Vehicle Merchant Wholesalers","slug":"automobile-and-other-motor-vehicle-merchant-wholesalers"},{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"The Program Manager, OEM (Original Equipment Manufacturer) Programs serves as the primary client contact for all aspects of OEM-based Approved Equipment Programs. This role is responsible for managing equipment sourcing, validation, and approval processes on behalf of our OEM partners. The position also provides project support to the Facility Team for new dealership builds and renovations and manages customer support for corporate and dealer escalation issues.Responsibilities:Program Management and Client RelationsServe as the primary point of contact for all OEM equipment program needs.Act as the subject matter expert for all existing and new approved equipment items.Develop, maintain, and support OEM Approved Equipment Programs to ensure alignment with OEM standards and business goals.Identify and present innovative equipment solutions that enhance dealership productivity and end-customer value.Maintain and update approved equipment lists across databases and web platforms.Resolve or escalate program-related issues in a timely and professional manner.Service Facility Standards and ComplianceServe as a subject matter expert for service garage design, layout, and equipment integration.Collaborate with OEM partners to develop and maintain service garage requirements.Support enforcement of established facility and service standards across dealerships.Facility Project SupportPartner with OEM and dealership teams during new facility builds and remodel projects.Lead early-stage consultations to identify dealership requirements and approved equipment options.Coordinate project hand-offs to the Facility Action Team for implementation.Monitor and report on project progress to ensure alignment with OEM standards and timelines.Stakeholder EngagementBuild and maintain strong relationships with key stakeholders, including:OEM Service and Retail Development GroupsOEM Regional ManagersFacility Action and Operations TeamsEquipment suppliers and other strategic partnersCustomer Support and Program OperationsCollaborate with customer service teams to ensure timely resolution of customer inquiries.Manage and resolve escalated customer issues effectively.Maintain accurate and up-to-date databases for essential service tools and approved dealer equipment.Provide monthly reporting of program transactions to clients and internal management.Identify and pursue business development opportunities that drive account growth.Ensure program continuity and smooth project transitions within the team.Maintain professional and responsive communication with customers to deliver best-in-class service.Perform other duties as assigned.QualificationsBachelor’s degree in business, engineering or a related fieldPrevious OEM service experience or dealership service operation experience and/or knowledge of the service equipment industry is required5+ years related work experience in account management, program management and project managementWorking knowledge of Microsoft Windows, Word, Excel, PowerPoint and Project (or similar application); ability to utilize the higher functions of Excel such as pivot tables and macrosExceptional written and verbal communication skillsAbility to present to senior management of and customer; communicate with suppliers and different levels within the corporate customerAbility to organize complex projects and work within a deadline driven environmentHigh energy level, capability in partnering with customers, results oriented, and ability to handle unstructured or unexpected situationsAbility to lead in a “matrix” environment and handle multiple concurrent assignments; demonstrated ability to be proactive and lead cross-functional teamsWillingness to travel 5-10% for trade shows, conferences, and dealership visitsEqual Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.Must be legally authorized to work in the US without sponsorship for employment visa status now or in the future.Please no third-party recruiting agencies.","datePosted":"2026-07-29T11:11:40.644Z","dateModified":"2026-07-29T11:11:40.644Z","hiringOrganization":{"@type":"Organization","name":"LR Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kenosha","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0afce6d4493127cabf55e69d"},"url":"https://jobsearcher.com/jobs/0afce6d4493127cabf55e69d"}}