{"schemaVersion":"jobsearcher.job.v1","id":"0af0c210ad6f3f339cc063be","url":"https://jobsearcher.com/jobs/0af0c210ad6f3f339cc063be","canonicalUrl":"https://jobsearcher.com/jobs/0af0c210ad6f3f339cc063be","title":"Senior IT Support Engineer","description":"Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant to a robotics company in Cambridge, MA. Title: Senior IT Support Engineer (Contract) Location: Cambridge, MA (onsite - 5 days/week) Pay Rate: $55-$65/hour (W-2) Duration: 12-month contract Schedule: Full-Time, Monday -Friday About the Role: Our client, a fast-growing AI robotics company, is seeking a Senior IT Support Engineer to own and elevate the end-user IT experience across the organization. This hands-on role will be responsible for onboarding/offboarding, device lifecycle management, identity and access administration, conference room technology, and Tier 1/2 support. The ideal candidate is highly organized, customer-focused, technically versatile, and thrives in a fast-paced startup environment. You'll work closely with engineering, product, and research teams while helping build scalable IT processes from the ground up. Key Responsibilities: User Lifecycle Management • Own end-to-end onboarding and offboarding processes • Provision devices, accounts, and system access for new hires • Manage hardware recovery, secure deprovisioning, and account removal • Continuously improve onboarding and offboarding workflows End-User Support • Provide Tier 1/2 support across: Linux, macOS, Windows, iOS, Android • Troubleshoot devices, productivity tools, connectivity issues, and user accounts • Maintain excellent customer service and SLA performance Device & Asset Management • Procure, image, configure, ship, and track hardware • Manage inventory, refresh cycles, MDM enrollment, and secure disposal • Administer device policies and software deployment Conference Room & Workplace Technology • Support A/V and conference room systems • Troubleshoot meeting technology issues • Coordinate room buildouts and vendor relationships IT Operations & Process Improvement • Maintain documentation, runbooks, and knowledge base content • Manage ticket queues and reporting within ITSM platforms • Identify opportunities for automation and operational improvements • Collaborate with infrastructure, networking, security, and identity management teams Required Qualifications: • 5+ years of progressive IT Support or End-User Support experience • Experience supporting Linux, macOS, and Windows environments • Mobile device support experience (iOS and Android) • Experience with MDM platforms such as Jamf, Intune, JumpCloud, Fleet • Experience administering identity platforms such as Okta, JumpCloud, Microsoft Entra ID (Azure AD) • Google Workspace administration experience • Experience with ITSM platforms such as ServiceNow, Jira Service Management, Freshservice • Experience with virtualization platforms (VMware, Proxmox, etc.) • Strong understanding of DHCP, DNS, VLANs, VPNs, Wi-Fi networking, Basic firewall concepts • Basic scripting experience using Bash, PowerShell, or Python • Strong written and verbal communication skills Preferred Qualifications: • Experience supporting engineering, robotics, AI, or ML teams • Cisco Meraki and Fortigate administration • Conference room technologies Logitech, Neat, Crestron, Poly, Zoom Rooms, Google Meet, Pexip • CrowdStrike or similar EDR platforms • Basic AWS experience (IAM, EC2, S3) • Infrastructure-as-Code experience Terraform, Pulumi, Ansible • Tailscale or Zero Trust networking solutions • Experience supporting SOC 2 or ISO 27001 environments • Startup or high-growth company experience • Familiarity with AI tools such as ChatGPT, Claude, or Gemini","company":"Source One Technical Solutions","rawCompany":"source one technical solutions","city":"Somerville","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-06-11T09:07:09.310Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior IT Support Engineer","description":"Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant to a robotics company in Cambridge, MA. Title: Senior IT Support Engineer (Contract) Location: Cambridge, MA (onsite - 5 days/week) Pay Rate: $55-$65/hour (W-2) Duration: 12-month contract Schedule: Full-Time, Monday -Friday About the Role: Our client, a fast-growing AI robotics company, is seeking a Senior IT Support Engineer to own and elevate the end-user IT experience across the organization. This hands-on role will be responsible for onboarding/offboarding, device lifecycle management, identity and access administration, conference room technology, and Tier 1/2 support. The ideal candidate is highly organized, customer-focused, technically versatile, and thrives in a fast-paced startup environment. You'll work closely with engineering, product, and research teams while helping build scalable IT processes from the ground up. Key Responsibilities: User Lifecycle Management • Own end-to-end onboarding and offboarding processes • Provision devices, accounts, and system access for new hires • Manage hardware recovery, secure deprovisioning, and account removal • Continuously improve onboarding and offboarding workflows End-User Support • Provide Tier 1/2 support across: Linux, macOS, Windows, iOS, Android • Troubleshoot devices, productivity tools, connectivity issues, and user accounts • Maintain excellent customer service and SLA performance Device & Asset Management • Procure, image, configure, ship, and track hardware • Manage inventory, refresh cycles, MDM enrollment, and secure disposal • Administer device policies and software deployment Conference Room & Workplace Technology • Support A/V and conference room systems • Troubleshoot meeting technology issues • Coordinate room buildouts and vendor relationships IT Operations & Process Improvement • Maintain documentation, runbooks, and knowledge base content • Manage ticket queues and reporting within ITSM platforms • Identify opportunities for automation and operational improvements • Collaborate with infrastructure, networking, security, and identity management teams Required Qualifications: • 5+ years of progressive IT Support or End-User Support experience • Experience supporting Linux, macOS, and Windows environments • Mobile device support experience (iOS and Android) • Experience with MDM platforms such as Jamf, Intune, JumpCloud, Fleet • Experience administering identity platforms such as Okta, JumpCloud, Microsoft Entra ID (Azure AD) • Google Workspace administration experience • Experience with ITSM platforms such as ServiceNow, Jira Service Management, Freshservice • Experience with virtualization platforms (VMware, Proxmox, etc.) • Strong understanding of DHCP, DNS, VLANs, VPNs, Wi-Fi networking, Basic firewall concepts • Basic scripting experience using Bash, PowerShell, or Python • Strong written and verbal communication skills Preferred Qualifications: • Experience supporting engineering, robotics, AI, or ML teams • Cisco Meraki and Fortigate administration • Conference room technologies Logitech, Neat, Crestron, Poly, Zoom Rooms, Google Meet, Pexip • CrowdStrike or similar EDR platforms • Basic AWS experience (IAM, EC2, S3) • Infrastructure-as-Code experience Terraform, Pulumi, Ansible • Tailscale or Zero Trust networking solutions • Experience supporting SOC 2 or ISO 27001 environments • Startup or high-growth company experience • Familiarity with AI tools such as ChatGPT, Claude, or Gemini","datePosted":"2026-06-11T09:07:09.310Z","dateModified":"2026-06-11T09:07:09.310Z","hiringOrganization":{"@type":"Organization","name":"Source One Technical Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Somerville","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0af0c210ad6f3f339cc063be"},"url":"https://jobsearcher.com/jobs/0af0c210ad6f3f339cc063be"}}