Guest Services Representative

Job Description Job Title: Guest Services RepresentativeJob Type: Variable or full-time, non-exemptSupervisor: General Manager or Guest Services ManagerAbout UsBird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to ? our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird Dogma:The Bird DogmaWe Put People FirstWe Dependably Drive ResultsWe Constantly Keep a Positive AttitudeWe Never Stop Improving, EverWe Relentlessly Solve ProblemsSummaryOur Guest Services Representatives (GSR) serve as our guests' first point of contact and manage all aspects of their accommodation.GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.Ultimately, you will help create a pleasant and memorable stay for our guests.Duties & ResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (contact details, exact dates of their stay etc.)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to guests' inquiries in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needsTending and folding laundry when neededConfirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.Upsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsExperience, Skills, And EducationWork experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferredExperience with a form of property management software is a plusUnderstanding of how travel planning websites operate, for example: Booking and TripAdvisorA strong desire to learn and developCustomer service attitudeExcellent communication and organizational skillsDegree in hospitality related field is an assetWillingness to work nights, weekends and holidaysPlease note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform.