{"schemaVersion":"jobsearcher.job.v1","id":"0ac61f3adc10ab4913005ba5","url":"https://jobsearcher.com/jobs/0ac61f3adc10ab4913005ba5","canonicalUrl":"https://jobsearcher.com/jobs/0ac61f3adc10ab4913005ba5","title":"Application Support Engineer","description":"APPLICATION SUPPORT ENGINEER\nLocation: Remote US role, work from home status, with a small amount of client visits required, mainly in the Houston area. US citizenship required.\n\nAbout Us\nWe are ATR, the industry leader in procedure management and work guidance systems for the high-risk industries (petrochemical, nuclear, refining, energy, and power). Headquartered in Texas, we serve clients across the globe. Our customers include some of the largest global international oil and gas companies as well as nuclear, power, etc.\n\nAbout The Role\nThe Customer Support Team helps our customers solve the most complex technical issues they encounter, from implementation onwards. You’ll be a client-facing technician, working directly with many of the most significant institutions in the petrochemical, nuclear and high-risk industries.\nThis role is central to almost every other team in the company. You will be working directly with the Customer Support team as well as Software Developers and QA Engineers, along with Project Manager and Customer liaisons.\n\nWhat you will be working on:\nSoftware Support: Gather relevant information regarding software issues/ challenges within the customer environment and assist in developing root cause analysis. Utilize our internal tracking system to meticulously log all customer issues with details. Escalate complex problems through established tools and processes in accordance with defined SLA commitments. Document user stories and requirements specifications to guide future product development. Deliver customer support via phone and email in a highly professional and courteous manner. Stay informed about product enhancements and fixes included in new releases.\n\nInstallation Assistance: Perform software installations and upgrades for our clients, while effectively addressing environment related challenges. Aid with sanity testing and follow post installation checklists to ensure a seamless end-user experience.\n\nProblem Analysis/documentation: Effectively diagnose customer issues and conduct comprehensive investigations. Take full ownership of issues from start to end, while developing technical solutions or creating self-help knowledge resources as necessary for both internal and external use. Provide technical inputs to develop and enhance product documentation and curate existing support materials in distribution.\n\nTesting: Work on reproducing customer issues in-house, aid in testing and documenting expected outcomes. Collaborate with Support, Dev and SQA teams to share test results, track corrections, and advocate client feedback.\n\nCommunication: Demonstrate outstanding verbal and written communication skills while maintaining a positive attitude toward problem-solving. Treat our customers with the highest level of courtesy and professionalism. Stay actively engaged in departmental and cross-functional communications, serving as a dedicated advocate for our customers.\n\nKey Requirements\nAct as the primary point of contact for assigned customers for their technical support requests.\nClearly identify and own issues throughout their lifecycle to ensure effective resolution.\nDemonstrate strong analytical/ testing skills with a proactive, solutions-oriented mindset.\nExperience working directly with external customers primarily via remote meetings/phone.\nPossess excellent verbal and written communication, organizational, and interpersonal skills.\nCommunicate with kindness, professionalism, and a positive attitude at all times.\nCollaborate closely with the Support Manager to analyze and review customer issues and needs.\nEffectively prioritize and manage issues while working with multiple customers simultaneously.\nDocument and track issues via tools such as Help Desk, Jira, Confluence, and other ATR systems.\nMaintain flexibility in scheduling, including rotating on-call support during weekends and holidays where necessary. Off hours support may be necessary at times.\nAbility to manage a busy workload and balance multiple priorities.\nFulfill any other job duties as assigned.\nTechnical Skills\nPossess working knowledge of Windows Server, IIS, MS SQL Server\nExperience supporting web applications developed using .NET technology, REST APIs, and Entity Framework in both on-premises and SaaS environments, with a strong focus on Azure (preferred)\nExperience supporting modern SSO authentication methods such as OIDC (highly preferred)\nExperience supporting mobile native apps (Android/iOS/Windows) built on React, Electron, Node.js and similar technology (a plus)\nSome practical experience in programming languages (C#, JavaScript), Postman, and BI Tools (a plus)\nQualifications\nBachelor’s degree in computer science/related field\n1-3 years industry related experience\nPrior experience in a software support / troubleshooting role\nOur benefits\nAn annual base salary around 80K based on experience and qualifications\nA competitive variable compensation package\nFlexible and comprehensive healthcare plan\n401k Plan with a very competitive safe harbor match","company":"Talentarchitectcom","rawCompany":"talentarchitectcom","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:19:59.127Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"APPLICATION SUPPORT ENGINEER\nLocation: Remote US role, work from home status, with a small amount of client visits required, mainly in the Houston area. US citizenship required.\n\nAbout Us\nWe are ATR, the industry leader in procedure management and work guidance systems for the high-risk industries (petrochemical, nuclear, refining, energy, and power). Headquartered in Texas, we serve clients across the globe. Our customers include some of the largest global international oil and gas companies as well as nuclear, power, etc.\n\nAbout The Role\nThe Customer Support Team helps our customers solve the most complex technical issues they encounter, from implementation onwards. You’ll be a client-facing technician, working directly with many of the most significant institutions in the petrochemical, nuclear and high-risk industries.\nThis role is central to almost every other team in the company. You will be working directly with the Customer Support team as well as Software Developers and QA Engineers, along with Project Manager and Customer liaisons.\n\nWhat you will be working on:\nSoftware Support: Gather relevant information regarding software issues/ challenges within the customer environment and assist in developing root cause analysis. Utilize our internal tracking system to meticulously log all customer issues with details. Escalate complex problems through established tools and processes in accordance with defined SLA commitments. Document user stories and requirements specifications to guide future product development. Deliver customer support via phone and email in a highly professional and courteous manner. Stay informed about product enhancements and fixes included in new releases.\n\nInstallation Assistance: Perform software installations and upgrades for our clients, while effectively addressing environment related challenges. Aid with sanity testing and follow post installation checklists to ensure a seamless end-user experience.\n\nProblem Analysis/documentation: Effectively diagnose customer issues and conduct comprehensive investigations. Take full ownership of issues from start to end, while developing technical solutions or creating self-help knowledge resources as necessary for both internal and external use. Provide technical inputs to develop and enhance product documentation and curate existing support materials in distribution.\n\nTesting: Work on reproducing customer issues in-house, aid in testing and documenting expected outcomes. Collaborate with Support, Dev and SQA teams to share test results, track corrections, and advocate client feedback.\n\nCommunication: Demonstrate outstanding verbal and written communication skills while maintaining a positive attitude toward problem-solving. Treat our customers with the highest level of courtesy and professionalism. Stay actively engaged in departmental and cross-functional communications, serving as a dedicated advocate for our customers.\n\nKey Requirements\nAct as the primary point of contact for assigned customers for their technical support requests.\nClearly identify and own issues throughout their lifecycle to ensure effective resolution.\nDemonstrate strong analytical/ testing skills with a proactive, solutions-oriented mindset.\nExperience working directly with external customers primarily via remote meetings/phone.\nPossess excellent verbal and written communication, organizational, and interpersonal skills.\nCommunicate with kindness, professionalism, and a positive attitude at all times.\nCollaborate closely with the Support Manager to analyze and review customer issues and needs.\nEffectively prioritize and manage issues while working with multiple customers simultaneously.\nDocument and track issues via tools such as Help Desk, Jira, Confluence, and other ATR systems.\nMaintain flexibility in scheduling, including rotating on-call support during weekends and holidays where necessary. Off hours support may be necessary at times.\nAbility to manage a busy workload and balance multiple priorities.\nFulfill any other job duties as assigned.\nTechnical Skills\nPossess working knowledge of Windows Server, IIS, MS SQL Server\nExperience supporting web applications developed using .NET technology, REST APIs, and Entity Framework in both on-premises and SaaS environments, with a strong focus on Azure (preferred)\nExperience supporting modern SSO authentication methods such as OIDC (highly preferred)\nExperience supporting mobile native apps (Android/iOS/Windows) built on React, Electron, Node.js and similar technology (a plus)\nSome practical experience in programming languages (C#, JavaScript), Postman, and BI Tools (a plus)\nQualifications\nBachelor’s degree in computer science/related field\n1-3 years industry related experience\nPrior experience in a software support / troubleshooting role\nOur benefits\nAn annual base salary around 80K based on experience and qualifications\nA competitive variable compensation package\nFlexible and comprehensive healthcare plan\n401k Plan with a very competitive safe harbor match","datePosted":"2026-04-14T11:19:59.127Z","dateModified":"2026-04-14T11:19:59.127Z","hiringOrganization":{"@type":"Organization","name":"Talentarchitectcom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0ac61f3adc10ab4913005ba5"},"url":"https://jobsearcher.com/jobs/0ac61f3adc10ab4913005ba5"}}