Dynamics 365 Lead - Field Service & Customer Service

We are seeking a Dynamics 365 Tech Lead. The ideal candidate will be skilled and experienced in Microsoft’s Power Platform, to include Dynamics 365, PowerApps, Power Automate, Power Pages, Dataverse. Responsibilities: · Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Field Service and Customer Service modules. · Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage. · Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions. · Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#. · Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes. · Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform. · Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use. · Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage. · Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs. · Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution. · Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs. · Contribute to improving our processes and policies within the program. · Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator) · Other duties as assigned. Professional Experience: · Strong organizational and interpersonal skills. · Logical, clear and concise written and verbal communication skills. · Ability to work seamlessly within a team as well as manage individual tasks. · Ability to react quickly to a fast paced, rapidly changing environment. · Rely on experience and judgment to plan and accomplish goals. · Independently perform a variety of complicated tasks. · Work with a team of Developers and System Engineers. · Communicate clearly and effectively, both speaking and in writing. · Review & refine existing processes to better align with agency/group priorities. · Review the existing procedures and propose, execute, and/or direct necessary changes. · Participate in on-call duties as necessary. · Be able to work–from-home and still provide expected level of support. · Be available to support after hours work as needed. Job Types: Full-time, Contract Pay: $75.00 - $80.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift: Day shift Education: Bachelor's (Preferred) Experience: D365 Technical Lead: 5 years (Preferred) Dynamics 365 Field Service & Customer Service: 8 years (Preferred) .Net, JavaScript and C#: 5 years (Preferred) Power Platform and Dataverse: 3 years (Preferred) PowerApps and Power Automate: 3 years (Preferred) Ability to Commute: Richmond, VA (Required) Ability to Relocate: Richmond, VA: Relocate before starting work (Required) Work Location: In person