{"schemaVersion":"jobsearcher.job.v1","id":"0a5bba7b5f7b354da6ce3fdc","url":"https://jobsearcher.com/jobs/0a5bba7b5f7b354da6ce3fdc","canonicalUrl":"https://jobsearcher.com/jobs/0a5bba7b5f7b354da6ce3fdc","title":"IT Program Assistant","description":"Ravinia Information Technology Program AssistantRavinia Information Technology is seeking a fulltime IT Program Assistant. The person in this role will provide first response technical support to staff and handle a variety of IT activities including: installing software on desktop operating systems, setting up computer equipment and peripherals, researching technical questions and keeping inventory organized. The individual in this position will also support the team on select projects. This role will occasionally be asked to travel locally and provide IT support at our offsite education programs in the City of Chicago.Reporting to the Senior System Administrator, you are self-motivated and eager to provide excellent customer service to our Ravinia employees. The ideal candidate will have some work experience supporting Windows, MacOS and iOS operating systems, along with troubleshooting end-user issues related to Google Workspace, wireless networks, video calls, printers, and copiers. Some experience with help desk ticketing systems and Windows Active Directory is a plus.Duties and ResponsibilitiesServe as a member of the Ravinia IT support staffProvide first responses to employees relative to software and hardware issuesOptimize desktop computers as instructed by system administratorsAssist in the deployment of new computer equipmentOrganize and document spare computer hardware inventoryDocument technical issuesResearch and compile reportsPick up IT mail and small packagesHandle audio/visual and printer support for Ravinia staffAssist IT team on small projects and tasks as neededProvide occasional on-premise technical support for off site education programs in Chicago, as scheduledQualificationsKnowledge and SkillsAble to manage tasks efficiently while adhering to organizational procedures and standardsCustomer service skillsResearch and problem-solvingLift, arrange, and connect computers, monitors, and peripheralsAbility to collaborate and work on a small teamPerform tasks independently across a physical campus environmentComfortable supporting remote usersEducation & ExperienceHigh school diploma or equivalentExperience with Windows and/or Apple computer hardware and softwareExperience using web-based applicationsPrior work experienceValid driver's licenseWork EnvironmentSchedule: As the IT Program Assistant, you will work a full-time schedule, Monday through Friday, during regular business hours. This individual in this role may occasionally be asked to be available outside regular working hours to assist with IT projects or emergencies.Office Location: This position is generally on-premises at Ravinia Offices, 418 Sheridan Road, Highland Park, IL and will periodically be asked to handle on premise support requests at three of Ravinia's music program locations in the City of Chicago: Kehrein Center for the Arts, Homan Square Park and Douglass Park.BenefitsEligible for the Illinois Paid Leave plan.Ravinia is an Equal Opportunity EmployerAs an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success. We strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.","company":"Ravinia","rawCompany":"ravinia","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-25T04:10:10.242Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"923110","title":"Administration of Education Programs","slug":"administration-of-education-programs"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Program Assistant","description":"Ravinia Information Technology Program AssistantRavinia Information Technology is seeking a fulltime IT Program Assistant. The person in this role will provide first response technical support to staff and handle a variety of IT activities including: installing software on desktop operating systems, setting up computer equipment and peripherals, researching technical questions and keeping inventory organized. The individual in this position will also support the team on select projects. This role will occasionally be asked to travel locally and provide IT support at our offsite education programs in the City of Chicago.Reporting to the Senior System Administrator, you are self-motivated and eager to provide excellent customer service to our Ravinia employees. The ideal candidate will have some work experience supporting Windows, MacOS and iOS operating systems, along with troubleshooting end-user issues related to Google Workspace, wireless networks, video calls, printers, and copiers. Some experience with help desk ticketing systems and Windows Active Directory is a plus.Duties and ResponsibilitiesServe as a member of the Ravinia IT support staffProvide first responses to employees relative to software and hardware issuesOptimize desktop computers as instructed by system administratorsAssist in the deployment of new computer equipmentOrganize and document spare computer hardware inventoryDocument technical issuesResearch and compile reportsPick up IT mail and small packagesHandle audio/visual and printer support for Ravinia staffAssist IT team on small projects and tasks as neededProvide occasional on-premise technical support for off site education programs in Chicago, as scheduledQualificationsKnowledge and SkillsAble to manage tasks efficiently while adhering to organizational procedures and standardsCustomer service skillsResearch and problem-solvingLift, arrange, and connect computers, monitors, and peripheralsAbility to collaborate and work on a small teamPerform tasks independently across a physical campus environmentComfortable supporting remote usersEducation & ExperienceHigh school diploma or equivalentExperience with Windows and/or Apple computer hardware and softwareExperience using web-based applicationsPrior work experienceValid driver's licenseWork EnvironmentSchedule: As the IT Program Assistant, you will work a full-time schedule, Monday through Friday, during regular business hours. This individual in this role may occasionally be asked to be available outside regular working hours to assist with IT projects or emergencies.Office Location: This position is generally on-premises at Ravinia Offices, 418 Sheridan Road, Highland Park, IL and will periodically be asked to handle on premise support requests at three of Ravinia's music program locations in the City of Chicago: Kehrein Center for the Arts, Homan Square Park and Douglass Park.BenefitsEligible for the Illinois Paid Leave plan.Ravinia is an Equal Opportunity EmployerAs an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success. We strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.","datePosted":"2026-08-25T04:10:10.242Z","dateModified":"2026-08-25T04:10:10.242Z","hiringOrganization":{"@type":"Organization","name":"Ravinia","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0a5bba7b5f7b354da6ce3fdc"},"url":"https://jobsearcher.com/jobs/0a5bba7b5f7b354da6ce3fdc"}}