Customer Service Representative

Class Start Date: June 2026Are you a master at turning clients' frowns upside down? Do you have a knack for making people feel like rockstars? If so, we've got the perfect opportunity for you!Join our dynamic team as a Client Success Champion Extraordinaire! As a guardian of client happiness, you'll be the friendly face behind every success story, the magician who turns challenges into victories, and the ultimate cheerleader for our clients' triumphs.Schedule: 8-hour shift, Monday to Friday from 6am-6pm PST (varying shift times between these hours)Location: Fully In-Office (Irvine, CA)Starting Pay: $21 per hour + performance-based bonusesABOUT THE COMPANY: Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.OUR HOME: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County's booming business and finance district. Our state of the art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped work stations, and a free fitness center. We offer catered lunches, on-site food trucks, in-office games, paid parking, quarterly parties & events, volunteer events, and much more!OUR CULTURE: Why do our employees love working here?Pay incentives including Commissions & BonusesCompany-branded clothing and accessoriesConsistent employee recognition and appreciationCompany-sponsored events and volunteer opportunitiesWHAT YOU'LL DO:CS Account Managers are the Liaison between the company and our cherished clients. CS Account managers work with internal and external departments to ensure that client needs are understood and satisfied as quickly and effectively as possible to develop and maintain a strong and positive relationship.Communicate with clients to understand their needs and explain product valueAct as a liaison between the client and departments within the organization to convey information, ensure understanding, and make certain all steps in the client journey are completed in an accurate & timely mannerManage a high volume of outbound and inbound callsKeep accurate records of all activity on the file to ensure accuracy and completeness of the fileKeep clients satisfied and deliver an exceptional customer service experience on a day to dayMonitor client's tasks, accounts, savings, program terms to explain costs and negotiate new terms if necessarySchedule and meet client appointments and deadlinesProvide progress reports to clients and upper managementMake the client aware of other services and actions that may lead to greater successBuild and maintain relationships based on trust, empathy, support, respect, and guidance towards the consumerMaintain a positive attitude and tone at all timesMaintain strong client retentionResolve complaints and prevent additional issues by improving processesProvide high quality, personable, friendly and professional service at all timesWork with the management team to create better methods to address customer complaintsWHAT YOU'LL NEED:High School Diploma or GED requiredMinimum 1 year of customer service preferredAdaptability and problem-solving skillsAbility to build rapportExcellent customer service skills; strong phone etiquette with active listening skillsClear & concise communication skillsProactive approach to client stated and unstated needsEffective time management, prioritization and multitasking skillsPatience, empathy and professionalismStrong attention to detailAbility to work under pressure and manage high stress level situationsAbility to maintain control of escalationsAbility to develop Product knowledge, to ensure our clients are adequately educatedWe understand potential comes in many forms. Even if you don't check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others.ADDITIONAL PERKS & BENEFITS: Health, dental, and vision benefits available after 30 days of employmentAncillary benefits including legal services, disability insurance, Employee Assistance Program, and much more!80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness DaysPaid holidays401(k) that can be elected from day 1 of employment!The opportunity to work alongside an incredible group of people who are all driven to help othersAlleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This position must pass a post-offer pre-employment criminal background check.Powered by JazzHR