{"schemaVersion":"jobsearcher.job.v1","id":"0a3a1d54a9ac168a5261cc2d","url":"https://jobsearcher.com/jobs/0a3a1d54a9ac168a5261cc2d","canonicalUrl":"https://jobsearcher.com/jobs/0a3a1d54a9ac168a5261cc2d","title":"Returns Operations Supervisor","description":"The Operations Supervisor is responsible for the daily activities of one or more operational units. They are required to maintain workflow, staffing, and scheduling to achieve targeted operational and financial results. Being an Operations Supervisor ensures compliance with operational policies and procedures, resolving routine operation issues and overseeing a group of leads and team members. Additional requirements would be to maintain daily tracking of metrics and personnel needs. Operations Supervisors make day-to-day decisions within their department and escalate as needed to the Operations Manager. This position is an onsite, on-the-floor, daily interactive role where you will be able to mentor, coach, and develop, as well as collaborate to help drive the success of your team and the company.\n\nSchedule: Tuesday - Friday, from 6:00 AM - 4:30 PM.\n\nWhat You’ll Do\n\nCarry out established operations performance objectives considering the employee and safety, customer experience, productivity, quality, and cost.\n\nOversee the operational procedures for the designated staffed area(s) to include the movement of products and processes and monitoring inventory accuracy.\n\nPlan hourly, daily, and weekly staffing needs to be based on upcoming demand plans, productivity goals, and expected service level targets to include providing management with hiring needs.\n\nTrack appropriate metrics and KPIs and communicate progress to leadership and other designated team members as needed.\n\nAssist with planning, creating, maintaining, and achieving department-level budgets.\n\nMaintain a positive work environment and motivate staff to achieve the highest possible service and cost performance.\n\nCommunicate daily operational goals to Shift Leads and team members, delegating assignments as necessary to achieve the service and cost goals.\n\nRespond to staff performance, quality, and attendance issues and administer timely coaching, training, and corrective action as required.\n\nCommunicate with other departments & coordinate operations department activities and priorities.\n\nProvide solutions to issues within the operational processes; troubleshoot in a timely manner; escalate issues and risks to your managers in a timely manner.\n\nWork with management to identify, evaluate & improve all operations on an ongoing basis; participate in the continuous process of improvement.\n\nMaintain a high level of discretion when handling confidential matters.\n\nEffectively communicate complex operational and technical information to a large team, senior leadership, and vendors.\n\nMaintain and advocate for a safety culture at all times, including supporting safety programs and ensuring OSHA compliance within the work environment for all associates.\n\nAdopt the BDJJ (Belonging, Dignity Justice, & Joy) framework as a critical component of leading a team and encourage team involvement in organization's commitment to the framework.\n\nEnsure procedures are followed for building security and product loss prevention.\n\nCommit to personal and professional growth for yourself and your subordinates.\n\nOther duties as assigned.\n\nWhat You’ll Need\n\nHigh School Diploma or GED required.\n\nExperience managing a large team.\n\nExperience reporting Key Performance Indicators (KPIs) as it relates to the shift assigned.\n\nExceptional leadership skills.\n\nExcellent attention to detail to ensure accuracy in data, reporting, auditing, etc.\n\nAbility to make sound decisions and manage several priorities in a fast-paced environment.\n\nStrong oral, written, and interpersonal communication skills.\n\nIntermediate technical aptitude; general computer & network troubleshooting.\n\nExceptional leadership skills.\n\nExcellent attention to detail to ensure accuracy in data, reporting, auditing, etc.\n\nAbility to make sound decisions and manage several priorities in a fast-paced environment.\n\nStrong oral, written, and interpersonal communication skills.\n\nIntermediate technical aptitude; general computer & network troubleshooting.\n\nKnowledge of operational processes and concepts, especially regarding distribution and logistics within an e-commerce company.\n\nAbility to think critically and make sound business decisions.\n\nAble to access all areas of operations (ascending and descending ladders, stairs, and gangways safely and without limitation).\n\nStrong planning and organizational skills.\n\nIntermediate Excel skills.\n\nAdept at the ability to motivate others in a deadline-focused environment.\n\nNice to Have - Bonus Points!\n\nAssociate or Bachelor’s degree in a relevant field preferred.\n\nWe’re ready to meet you! Help us achieve our ambitious goals!","company":"Luluscom","rawCompany":"luluscom","city":"Easton","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-08-25T13:14:00.690Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"}],"industries":[{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"},{"code":"455211","title":"Warehouse Clubs and Supercenters","slug":"warehouse-clubs-and-supercenters"},{"code":"455110","title":"Department Stores","slug":"department-stores"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Returns Operations Supervisor","description":"The Operations Supervisor is responsible for the daily activities of one or more operational units. They are required to maintain workflow, staffing, and scheduling to achieve targeted operational and financial results. Being an Operations Supervisor ensures compliance with operational policies and procedures, resolving routine operation issues and overseeing a group of leads and team members. Additional requirements would be to maintain daily tracking of metrics and personnel needs. Operations Supervisors make day-to-day decisions within their department and escalate as needed to the Operations Manager. This position is an onsite, on-the-floor, daily interactive role where you will be able to mentor, coach, and develop, as well as collaborate to help drive the success of your team and the company.\n\nSchedule: Tuesday - Friday, from 6:00 AM - 4:30 PM.\n\nWhat You’ll Do\n\nCarry out established operations performance objectives considering the employee and safety, customer experience, productivity, quality, and cost.\n\nOversee the operational procedures for the designated staffed area(s) to include the movement of products and processes and monitoring inventory accuracy.\n\nPlan hourly, daily, and weekly staffing needs to be based on upcoming demand plans, productivity goals, and expected service level targets to include providing management with hiring needs.\n\nTrack appropriate metrics and KPIs and communicate progress to leadership and other designated team members as needed.\n\nAssist with planning, creating, maintaining, and achieving department-level budgets.\n\nMaintain a positive work environment and motivate staff to achieve the highest possible service and cost performance.\n\nCommunicate daily operational goals to Shift Leads and team members, delegating assignments as necessary to achieve the service and cost goals.\n\nRespond to staff performance, quality, and attendance issues and administer timely coaching, training, and corrective action as required.\n\nCommunicate with other departments & coordinate operations department activities and priorities.\n\nProvide solutions to issues within the operational processes; troubleshoot in a timely manner; escalate issues and risks to your managers in a timely manner.\n\nWork with management to identify, evaluate & improve all operations on an ongoing basis; participate in the continuous process of improvement.\n\nMaintain a high level of discretion when handling confidential matters.\n\nEffectively communicate complex operational and technical information to a large team, senior leadership, and vendors.\n\nMaintain and advocate for a safety culture at all times, including supporting safety programs and ensuring OSHA compliance within the work environment for all associates.\n\nAdopt the BDJJ (Belonging, Dignity Justice, & Joy) framework as a critical component of leading a team and encourage team involvement in organization's commitment to the framework.\n\nEnsure procedures are followed for building security and product loss prevention.\n\nCommit to personal and professional growth for yourself and your subordinates.\n\nOther duties as assigned.\n\nWhat You’ll Need\n\nHigh School Diploma or GED required.\n\nExperience managing a large team.\n\nExperience reporting Key Performance Indicators (KPIs) as it relates to the shift assigned.\n\nExceptional leadership skills.\n\nExcellent attention to detail to ensure accuracy in data, reporting, auditing, etc.\n\nAbility to make sound decisions and manage several priorities in a fast-paced environment.\n\nStrong oral, written, and interpersonal communication skills.\n\nIntermediate technical aptitude; general computer & network troubleshooting.\n\nExceptional leadership skills.\n\nExcellent attention to detail to ensure accuracy in data, reporting, auditing, etc.\n\nAbility to make sound decisions and manage several priorities in a fast-paced environment.\n\nStrong oral, written, and interpersonal communication skills.\n\nIntermediate technical aptitude; general computer & network troubleshooting.\n\nKnowledge of operational processes and concepts, especially regarding distribution and logistics within an e-commerce company.\n\nAbility to think critically and make sound business decisions.\n\nAble to access all areas of operations (ascending and descending ladders, stairs, and gangways safely and without limitation).\n\nStrong planning and organizational skills.\n\nIntermediate Excel skills.\n\nAdept at the ability to motivate others in a deadline-focused environment.\n\nNice to Have - Bonus Points!\n\nAssociate or Bachelor’s degree in a relevant field preferred.\n\nWe’re ready to meet you! Help us achieve our ambitious goals!","datePosted":"2026-08-25T13:14:00.690Z","dateModified":"2026-08-25T13:14:00.690Z","hiringOrganization":{"@type":"Organization","name":"Luluscom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Easton","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0a3a1d54a9ac168a5261cc2d"},"url":"https://jobsearcher.com/jobs/0a3a1d54a9ac168a5261cc2d"}}