{"schemaVersion":"jobsearcher.job.v1","id":"0a29a594ef8ba34fe82fbcd3","url":"https://jobsearcher.com/jobs/0a29a594ef8ba34fe82fbcd3","canonicalUrl":"https://jobsearcher.com/jobs/0a29a594ef8ba34fe82fbcd3","title":"Store Manager","description":"About This Role:\nThe Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Broadway Plaza studio location.\n\nWhat you'll be doing as Store Manager:\n\nCustomer Experience: Create a warm, welcoming, celebratory atmosphere, greet and engage with customers.\n\nCustomer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.\n\nHelp customers and their friends and family choose and style their ears with Rowan jewelry.\n\nHandle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction.\n\nMaintain a clean, welcoming, and safe studio environment at all times.\n\nEngage with the local community to drive brand awareness, traffic and appointments.\n\nLeadership + Team Management:\n\nLead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols.\n\nAccountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team.\n\nFoster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals.\n\nSchedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise.\n\nRecruit for open studio positions.\n\nOperations + Sales:\n\nOversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures.\n\nMeet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well.\n\nDrive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand.\n\nEnsure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards.\n\nEnsure compliance with all health and safety regulations, particularly regarding ear piercing procedures.\n\nEnsure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times.\n\nTraining + Development:\n\nTrain and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge.\n\nLeverage coaching and feedback to continually develop a diverse Studio team.\n\nProvide ongoing training and development opportunities to staff to enhance their skills and knowledge.\n\nAdministrative Duties:\n\nPrepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.\n\nEnsure studio budgets, track expenses, and financial targets are met.\n\nCoordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.\n\nExperience we're looking for:\n\nProven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus.\n\nProven strong leadership skills with the ability to inspire, motivate and develop a team.\n\nCustomer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences.\n\nProven track record of driving sales and optimizing store profitability.\n\nExcellent customer service skills with a passion for creating memorable experiences.\n\nAbility to work a flexible schedule, including weekends and holidays.\n\nThrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met.\n\nComfortable using technology, software systems and POS.\n\nDeep understanding of retail operations, including inventory management and visual merchandising.\n\nStrong organizational and multitasking abilities.\n\nKnowledge of health and safety regulations, particularly related to piercing, is a plus.\n\nExcellent verbal and written communication skills.\n\nProficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).\n\nAnalytical skills, including basic retail math, calculating inventory on-hands, tracking sales.\n\nThe role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.\n\nStanding for a full 8-hour shift is a regular part of this role.\n\nWe are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.\n\nYou make a commitment and stick to it!\n\nStudio Management Full-Time Benefits & Perks:\n\nCompensation: The anticipated annual base salary for this position is $70,000- $80,000.\n\nPaid accrued Vacation and Sick Time for full-time employees.\n\nMedical/Dental/Vision Health Plans for full time employees.\n\nEmployee Assistance Program (EAP) Resources.\n\n401k and Roth IRA Plans.\n\nGenerous employee discounts on our amazing products and services!\n\nTeam Member Referral Bonus plan for Studio positions.\n\nAbout Us:\nRowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”.\n\nImportant note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!\n\nRowan is an equal opportunity employer. All applicants will be considered for employmentwithout regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Walnut Creek","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-08-04T03:16:11.262Z","occupations":[{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"812199","title":"Other Personal Care Services","slug":"other-personal-care-services"},{"code":"458310","title":"Jewelry Retailers","slug":"jewelry-retailers"},{"code":"458110","title":"Clothing and Clothing Accessories Retailers","slug":"clothing-and-clothing-accessories-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Store Manager","description":"About This Role:\nThe Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Broadway Plaza studio location.\n\nWhat you'll be doing as Store Manager:\n\nCustomer Experience: Create a warm, welcoming, celebratory atmosphere, greet and engage with customers.\n\nCustomer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.\n\nHelp customers and their friends and family choose and style their ears with Rowan jewelry.\n\nHandle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction.\n\nMaintain a clean, welcoming, and safe studio environment at all times.\n\nEngage with the local community to drive brand awareness, traffic and appointments.\n\nLeadership + Team Management:\n\nLead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols.\n\nAccountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team.\n\nFoster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals.\n\nSchedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise.\n\nRecruit for open studio positions.\n\nOperations + Sales:\n\nOversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures.\n\nMeet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well.\n\nDrive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand.\n\nEnsure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards.\n\nEnsure compliance with all health and safety regulations, particularly regarding ear piercing procedures.\n\nEnsure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times.\n\nTraining + Development:\n\nTrain and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge.\n\nLeverage coaching and feedback to continually develop a diverse Studio team.\n\nProvide ongoing training and development opportunities to staff to enhance their skills and knowledge.\n\nAdministrative Duties:\n\nPrepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.\n\nEnsure studio budgets, track expenses, and financial targets are met.\n\nCoordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.\n\nExperience we're looking for:\n\nProven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus.\n\nProven strong leadership skills with the ability to inspire, motivate and develop a team.\n\nCustomer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences.\n\nProven track record of driving sales and optimizing store profitability.\n\nExcellent customer service skills with a passion for creating memorable experiences.\n\nAbility to work a flexible schedule, including weekends and holidays.\n\nThrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met.\n\nComfortable using technology, software systems and POS.\n\nDeep understanding of retail operations, including inventory management and visual merchandising.\n\nStrong organizational and multitasking abilities.\n\nKnowledge of health and safety regulations, particularly related to piercing, is a plus.\n\nExcellent verbal and written communication skills.\n\nProficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).\n\nAnalytical skills, including basic retail math, calculating inventory on-hands, tracking sales.\n\nThe role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.\n\nStanding for a full 8-hour shift is a regular part of this role.\n\nWe are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.\n\nYou make a commitment and stick to it!\n\nStudio Management Full-Time Benefits & Perks:\n\nCompensation: The anticipated annual base salary for this position is $70,000- $80,000.\n\nPaid accrued Vacation and Sick Time for full-time employees.\n\nMedical/Dental/Vision Health Plans for full time employees.\n\nEmployee Assistance Program (EAP) Resources.\n\n401k and Roth IRA Plans.\n\nGenerous employee discounts on our amazing products and services!\n\nTeam Member Referral Bonus plan for Studio positions.\n\nAbout Us:\nRowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”.\n\nImportant note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!\n\nRowan is an equal opportunity employer. All applicants will be considered for employmentwithout regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).\n\n#J-18808-Ljbffr","datePosted":"2026-08-04T03:16:11.262Z","dateModified":"2026-08-04T03:16:11.262Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Walnut Creek","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0a29a594ef8ba34fe82fbcd3"},"url":"https://jobsearcher.com/jobs/0a29a594ef8ba34fe82fbcd3"}}