{"schemaVersion":"jobsearcher.job.v1","id":"09ee19a2ec9ddf43758e8997","url":"https://jobsearcher.com/jobs/09ee19a2ec9ddf43758e8997","canonicalUrl":"https://jobsearcher.com/jobs/09ee19a2ec9ddf43758e8997","title":"Operations Analyst Senior*","description":"Job PostingResponsible for maintaining the job scheduling system and new/improved work procedures; testing programs, systems, and/or hardware/software changes and efficiency; responding to processing problems and client requests; and maintaining the data center Disaster Recovery Plan as needed.\r\nGeneral Duties & ResponsibilitiesInvestigate known error conditions, and follow prescribed error correction procedures.\r\nRecognize abnormal processing conditions, and determine appropriate actions required to resolve issue(s) and complete processing.\r\nMake use of available documentation to resolve errors.\r\nMaintain the production scheduling system and new/improved work procedures.\r\nResearch and resolve user problems as well as issues and problems with software systems, production processing, and production environments.\r\nWhen solving a mainframe production or system problem, make effective use of tools and resources, utilize manuals, write-ups and other tools as an aid in solving the problem. Contacts others who are experienced in the area for ideas about the problem. Contribute to the body of knowledge by adding solutions and other information that would be useful to others.\r\nFollow escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.\r\nCoordinate the testing of applications, systems, processes and procedures, hardware and/or software changes.\r\nAnalyze and implement changes or additions to software systems and production procedures.\r\nTrain internal customers (employees) on changes, new systems or new procedures.\r\nMay identify new tools, technology, or processes that improve the overall processing environment or processing efficiency.\r\nAssist in the definition of external and internal customer problems and needs. Discuss expectations with customers. May explain solutions directly to customers where appropriate.\r\nMaintain the production support disaster recovery/business continuity plans. Coordinate and conduct disaster recovery testing as required, document test results, and document modifications required for future testing.\r\nComplete project assignments and special projects commensurate with job expectations.\r\nPerform other related duties as assigned.\r\nEducational requirements: A high school diploma or GED is required for this role. Associate or Bachelor’s degree is preferable; or the equivalent combination of education, training, and work experience.","company":"Software Technology","rawCompany":"software technology","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-07-02T01:15:27.954Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"51-8099.00","title":"Plant and System Operators, All Other","slug":"plant-and-system-operators-all-other"}],"industries":[{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Analyst Senior*","description":"Job PostingResponsible for maintaining the job scheduling system and new/improved work procedures; testing programs, systems, and/or hardware/software changes and efficiency; responding to processing problems and client requests; and maintaining the data center Disaster Recovery Plan as needed.\r\nGeneral Duties & ResponsibilitiesInvestigate known error conditions, and follow prescribed error correction procedures.\r\nRecognize abnormal processing conditions, and determine appropriate actions required to resolve issue(s) and complete processing.\r\nMake use of available documentation to resolve errors.\r\nMaintain the production scheduling system and new/improved work procedures.\r\nResearch and resolve user problems as well as issues and problems with software systems, production processing, and production environments.\r\nWhen solving a mainframe production or system problem, make effective use of tools and resources, utilize manuals, write-ups and other tools as an aid in solving the problem. Contacts others who are experienced in the area for ideas about the problem. Contribute to the body of knowledge by adding solutions and other information that would be useful to others.\r\nFollow escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.\r\nCoordinate the testing of applications, systems, processes and procedures, hardware and/or software changes.\r\nAnalyze and implement changes or additions to software systems and production procedures.\r\nTrain internal customers (employees) on changes, new systems or new procedures.\r\nMay identify new tools, technology, or processes that improve the overall processing environment or processing efficiency.\r\nAssist in the definition of external and internal customer problems and needs. Discuss expectations with customers. May explain solutions directly to customers where appropriate.\r\nMaintain the production support disaster recovery/business continuity plans. Coordinate and conduct disaster recovery testing as required, document test results, and document modifications required for future testing.\r\nComplete project assignments and special projects commensurate with job expectations.\r\nPerform other related duties as assigned.\r\nEducational requirements: A high school diploma or GED is required for this role. Associate or Bachelor’s degree is preferable; or the equivalent combination of education, training, and work experience.","datePosted":"2026-07-02T01:15:27.954Z","dateModified":"2026-07-02T01:15:27.954Z","hiringOrganization":{"@type":"Organization","name":"Software Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"09ee19a2ec9ddf43758e8997"},"url":"https://jobsearcher.com/jobs/09ee19a2ec9ddf43758e8997"}}