{"schemaVersion":"jobsearcher.job.v1","id":"09d7502c4e194df050cbbe33","url":"https://jobsearcher.com/jobs/09d7502c4e194df050cbbe33","canonicalUrl":"https://jobsearcher.com/jobs/09d7502c4e194df050cbbe33","title":"Customer Care Technical Analyst","description":"About the job Customer Care Technical Analyst THIS POSITION IS REMOTE, with some possible exceptions for onboarding, team meetings, etc.\r\nThe Customer Care Technical Analyst will be responsible for front-line customer care technical support of the Northpointe Suite, troubleshooting, and first-stage investigative work required to progress customer issues to resolution. The successful candidate will work with the existing Customer Care team to support our client base, with the opportunity for growth within the company.\r\nThe primary job responsibilities will include\r\nRespond in a timely manner to incoming customer inquiries via all available channels.\r\nBuild strong, positive, business relationships with 3rd parties and external providers to ensure a timely data flow.\r\nAssist with creating, organizing, and maintaining the Northpointe Documentation Library on an electronic platform.\r\nFollow documented procedures for the processing of complex data, reporting problems, and required changes to the team lead.\r\nEstablish proficiency in the Northpointe Suite and use the application to generate supplemental data.\r\nEstablish proficiency in assigned support tools.\r\nDocument all customer interactions in a timely manner and according to established protocol.\r\nPerform basic technical troubleshooting and assist end users in basic navigation of the Northpointe Suite.\r\nUtilize published resources and established escalation paths to solve routine software and hardware issues of limited scope and complexity.\r\nInvestigate initial troubleshooting and testing of non-standard support questions.\r\nManage a work queue, with oversight as needed, to ensure timely response and resolution of customer inquiries.\r\nUnderstand team metrics and standards and strive for operational excellence to achieve these standards in daily activities.\r\nEnsure customer satisfaction by performing support duties with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.\r\nResponsible for on-call duties as scheduled.\r\nResponsible for various work schedules as assigned.\r\nCustomers\r\nSupport existing clients and drive customer satisfaction.\r\nProvide superior customer support and ensure that commercial terms are sustainable, profitable, and consistent with Northpointe practices.\r\nMaintain high levels of customer satisfaction.\r\nEnsure cases and incidents are resolved within Service Level Agreements timeframes.\r\nProvide weekly and monthly updates to the Customer Success Manager, and customers, as assigned.\r\nAdditionally, you may be required to:\r\nProvide updates to the team lead on the progress of data quality processes.\r\nMake suggestions to improve the quality of data and processes.\r\nJ-18808-Ljbffr","company":"Workoo Technologies","rawCompany":"workoo technologies","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-11T05:07:59.006Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Care Technical Analyst","description":"About the job Customer Care Technical Analyst THIS POSITION IS REMOTE, with some possible exceptions for onboarding, team meetings, etc.\r\nThe Customer Care Technical Analyst will be responsible for front-line customer care technical support of the Northpointe Suite, troubleshooting, and first-stage investigative work required to progress customer issues to resolution. The successful candidate will work with the existing Customer Care team to support our client base, with the opportunity for growth within the company.\r\nThe primary job responsibilities will include\r\nRespond in a timely manner to incoming customer inquiries via all available channels.\r\nBuild strong, positive, business relationships with 3rd parties and external providers to ensure a timely data flow.\r\nAssist with creating, organizing, and maintaining the Northpointe Documentation Library on an electronic platform.\r\nFollow documented procedures for the processing of complex data, reporting problems, and required changes to the team lead.\r\nEstablish proficiency in the Northpointe Suite and use the application to generate supplemental data.\r\nEstablish proficiency in assigned support tools.\r\nDocument all customer interactions in a timely manner and according to established protocol.\r\nPerform basic technical troubleshooting and assist end users in basic navigation of the Northpointe Suite.\r\nUtilize published resources and established escalation paths to solve routine software and hardware issues of limited scope and complexity.\r\nInvestigate initial troubleshooting and testing of non-standard support questions.\r\nManage a work queue, with oversight as needed, to ensure timely response and resolution of customer inquiries.\r\nUnderstand team metrics and standards and strive for operational excellence to achieve these standards in daily activities.\r\nEnsure customer satisfaction by performing support duties with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.\r\nResponsible for on-call duties as scheduled.\r\nResponsible for various work schedules as assigned.\r\nCustomers\r\nSupport existing clients and drive customer satisfaction.\r\nProvide superior customer support and ensure that commercial terms are sustainable, profitable, and consistent with Northpointe practices.\r\nMaintain high levels of customer satisfaction.\r\nEnsure cases and incidents are resolved within Service Level Agreements timeframes.\r\nProvide weekly and monthly updates to the Customer Success Manager, and customers, as assigned.\r\nAdditionally, you may be required to:\r\nProvide updates to the team lead on the progress of data quality processes.\r\nMake suggestions to improve the quality of data and processes.\r\nJ-18808-Ljbffr","datePosted":"2026-04-11T05:07:59.006Z","dateModified":"2026-04-11T05:07:59.006Z","hiringOrganization":{"@type":"Organization","name":"Workoo Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"09d7502c4e194df050cbbe33"},"url":"https://jobsearcher.com/jobs/09d7502c4e194df050cbbe33"}}