Communications & Client Care Coordinator (Part-Time, Remote)

Company DescriptionTower Accounting, a 501(c)(3) nonprofit subsidiary of ICOM, specializes in providing mission-oriented Christian non-profits with high-quality and affordable financial services. We assist organizations across the United States with accounting, government reporting, and CFO services. With extensive expertise in non-profit financial management, Tower Accounting enables organizations to save money, enhance service quality, and focus more effectively on their ministry goals. Our team is dedicated to meeting a wide range of accounting needs, from data entry to strategic financial leadership.Role DescriptionThis role exists to protect our most important asset: client relationships.As our Communications & Client Care Coordinator, you’ll be the front line of the client experience—managing our inbox, running payroll, supporting operations, and ensuring nothing falls through the cracks.This role requires:Strong judgmentAttention to detailConsistent follow-throughGenuine care for peopleIf you take pride in doing careful, thoughtful work that truly supports others, this role was built for you.QualificationsStrong written communication skills with the ability to respond clearly, professionally, and warmlyHigh attention to detail with a habit of double-checking work before sending or finalizingDemonstrated ability to manage multiple tasks and follow through without dropping detailsSound judgment — knows when to handle something independently vs. when to escalateExperience with or comfort learning tools such as Asana, QuickBooks Online, Slack, and Google WorkspaceAbility to follow structured processes and work within established systemsReliable with recurring workflows (inbox management, payroll cycles, task tracking)Organized and able to keep accurate records and documentationComfortable handling sensitive information with discretionStrong time management skills in a remote work environmentAlignment with and appreciation for serving mission-driven, faith-based organizationsPreferred (but not required):Prior experience in client services, administrative support, or operations coordinationExposure to payroll processing or bookkeeping environmentsExperience working with nonprofits or small service-based businessesHOW TO APPLYPlease send the following to accountant@tower1428.org:A brief introduction — who you are and why this role stood out to youYour resumeWe review applications on a rolling basis and will reach out to schedule a conversation if your background is a strong fit.