{"schemaVersion":"jobsearcher.job.v1","id":"0995f6e4bcac69eb3ca057d1","url":"https://jobsearcher.com/jobs/0995f6e4bcac69eb3ca057d1","canonicalUrl":"https://jobsearcher.com/jobs/0995f6e4bcac69eb3ca057d1","title":"Amazon Connect Developer","description":"Overview\nIn this role you design, build, and enhance AWS Connect-driven solutions within an enterprise context. You will work with stakeholders to implement processes, forms, and interfaces, while also extending capabilities in ServiceNow. The role blends cloud design, contact center best practices, and collaboration with cross-functional teams to deliver scalable customer operations. You will ensure solutions meet evolving requirements and align with enterprise standards. This opportunity lets you shape how technology supports client processes at scale.\n\nCompensation / BenefitsComprehensive medical, dental, visionLife and disability insurance401k with matching and IRA optionsGenerous paid time off and holidaysTuition reimbursementEmployee discounts\nResponsibilitiesDesign, develop and implement AWS Connect processes including configurations, policies and interfaces to support client processesPropose enhancements to existing operations and implement updatesSupport and evolve processes based on new requirements or upgradesFacilitate requirements gathering, review and documentationDesign and develop solutions within the ServiceNow environmentOn-site work in Woodlawn, MD 5 days a weekAll other duties as assigned or directed\nKey requirementsBachelor's Degree in Computer Science, Mathematics, Engineering, or a related field7 years of experience with large enterprise frameworks7 years of hands-on AWS Cloud platform experience3 years of hands-on Amazon Connect experience3 years of development with Node.js, Python or Java3 years of experience in call routing & messagingExcellent interpersonal and communication skillsMust be able to obtain and maintain a public trust clearanceWillingness to work on-site in Woodlawn, MD 5 days a weekIndependent worker but effective in team environmentsProven ability to deliver in a fast-paced, deadline-driven enterpriseStrong change management, testing, and high-availability practicesAWS Connect and AWS Cloud experienceIVR, ACD, Skill-Based Routing, Live ChatProcess flow documentation","company":"Global Ci","rawCompany":"global ci","city":"Windsor Mill","state":"MD","isRemote":false,"isActive":true,"createdAt":"2026-09-15T04:46:31.165Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1254.00","title":"Web Developers","slug":"web-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Amazon Connect Developer","description":"Overview\nIn this role you design, build, and enhance AWS Connect-driven solutions within an enterprise context. You will work with stakeholders to implement processes, forms, and interfaces, while also extending capabilities in ServiceNow. The role blends cloud design, contact center best practices, and collaboration with cross-functional teams to deliver scalable customer operations. You will ensure solutions meet evolving requirements and align with enterprise standards. This opportunity lets you shape how technology supports client processes at scale.\n\nCompensation / BenefitsComprehensive medical, dental, visionLife and disability insurance401k with matching and IRA optionsGenerous paid time off and holidaysTuition reimbursementEmployee discounts\nResponsibilitiesDesign, develop and implement AWS Connect processes including configurations, policies and interfaces to support client processesPropose enhancements to existing operations and implement updatesSupport and evolve processes based on new requirements or upgradesFacilitate requirements gathering, review and documentationDesign and develop solutions within the ServiceNow environmentOn-site work in Woodlawn, MD 5 days a weekAll other duties as assigned or directed\nKey requirementsBachelor's Degree in Computer Science, Mathematics, Engineering, or a related field7 years of experience with large enterprise frameworks7 years of hands-on AWS Cloud platform experience3 years of hands-on Amazon Connect experience3 years of development with Node.js, Python or Java3 years of experience in call routing & messagingExcellent interpersonal and communication skillsMust be able to obtain and maintain a public trust clearanceWillingness to work on-site in Woodlawn, MD 5 days a weekIndependent worker but effective in team environmentsProven ability to deliver in a fast-paced, deadline-driven enterpriseStrong change management, testing, and high-availability practicesAWS Connect and AWS Cloud experienceIVR, ACD, Skill-Based Routing, Live ChatProcess flow documentation","datePosted":"2026-09-15T04:46:31.165Z","dateModified":"2026-09-15T04:46:31.165Z","hiringOrganization":{"@type":"Organization","name":"Global Ci","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Windsor Mill","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"0995f6e4bcac69eb3ca057d1"},"url":"https://jobsearcher.com/jobs/0995f6e4bcac69eb3ca057d1"}}