E-COMMERCE CUSTOMER SERVICE ASSOCIATE

As an E-Commerce Customer Service Associate, you represent Von Maur and impact our reputation as America’s Leading Department Store. You have the opportunity to make a lasting impression on the customer’s online shopping experience.What You’ll DoOwn the customer experience – greet callers sincerely, be friendly and thank every customerProvide product and website support to online customers, take orders by phoneInvestigate package issues and find solutions to customer problemsCompose customer correspondence – email, social media, live chatCollaborate with couriers and other company departments to resolve order issuesBe available to work day, evening, and weekend shifts, on-site in Davenport, IA What You Can ExpectWe’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.Competitive wagesGenerous merchandise discountComprehensive benefits 401(k) retirement planPromote from within philosophy - creates endless career opportunities!About UsVon Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.