Senior Business Analyst / Software Tester - HYBRID

Job DescriptionCrop to Crop resumes are acceptedThe NC Department of Health and Human Services (DHHS) is seeking a senior Business Analyst / Software Tester to support the implementation of a statewide IT project for Division of Public Health (DPH).Description Of WorkThis hybrid role combines business analysis with software quality assurance testing responsibilities. This senior BA / Tester role will work with the business and other stakeholders to support the business process analysis. This role will work with multiple internal and external stakeholders to capture requirements, business process workflows and develop other BA artifacts using North Carolina Department of Information Technology Business Analysis Team tools and templates. This role will also perform QA and Testing work and ensure our applications run smoothly.RESONSIBILITIESBusiness Analyst DutiesDevelop a strong understanding of the functions, uses and requirements for the systemGather, analyze, and document business requirements from stakeholders.Identifying and documenting current and future state process workflowsDeveloping documents such as: Business objects inventory list Reports, email notifications and Forms List, Email Notifications/Letters Inventory List, User Stories, Permission Matrix, WireframesAdditional development of documents may include but is not limited to entity relationship diagrams, data dictionaries, system context diagramsPreparing and maintaining project documentation and artifacts including analysis, reports and user documentationHelp business develop use casesTranslate business needs into functional specifications and user stories.Collaborate with development teams to ensure requirements are understood and implemented correctlySupporting required system go-live activitiesDocumenting gap analysis Software Testing DutiesExecute manual and automated test cases to validate software functionality, performance, and security.Perform data migration testing to ensure accurate transfer of data between systems. Conduct back-end testing, including validation of APIs, server-side logic, and integration points. Write and execute database queries (SQL) to verify data integrity and consistency. Identify, document, and track software defects using issue tracking tools (e.g., Jira, QC, ADO). Collaborate with developers and product teams to resolve bugs and improve application quality. Perform regression, integration, and user acceptance testing (UAT). Create and maintain test plans, test scripts, and testing documentation. Ensure compliance with QA standards and best practices. Strong English comprehension and communication skills (spoken and written) for clear documentation and effective user support. Ability to work autonomously and be a "self-starter" Experience working in a fast-paced Agile Testing environment Knowledge, Skills And Abilities / CompetenciesDemonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applicationsStrong writing and communication skillsCollaboration and relationship-building with their team members and clientsResults-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skillsAbility to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiorsAbility to act independently with sound business judgment and thrive in environment with diverse communication stylesAbility to prepare and present oral and written documents clearly and conciselyAbility to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelinesUnderstanding of Software Development Lifecycle (SDLC) concepts and processKnowledge of and experience with IT Service Management best practices and principlesExperience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft ProjectProficiency in writing SQL queries and understanding relational databasesExtensive understanding of SharePoint end user experience, sites, libraries, lists and groupsPublic Health or other health systems experience is desiredMust have familiarity with agile methodology, tools and frameworks, i.e. scrum, kanbanRequired SkillsExtensive knowledge of business system analysis techniques and testing methodologiesDemonstrated experience in gathering business requirements and development of business rules and process flow.Proven experience with business process design, definition and/or re-design.Experience with Business Analysis methodologies and problem solvingAbility to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft ProjectExcellent communication skills (both verbal and written)Proficiency in writing SQL queries and understanding relational databasesDemonstrable analytical skills and an attention to detail.Excellent creative thinking and problem solving skills Proactive, quality oriented, with demonstrated leadership and team building skills.Knowledge Creating Context Diagram and Functional decompositionExperience with manual and automated testing, data migration testing, back-end testing, validation of APIs, server-side logic, integration pointsDesired SkillsExperience working for State governmentHealthcare related experienceExperience with DPH public health lab system and programsFamiliarity with agile methodology, tools and frameworks, i.e. scrum, kanbanIdentify, document, and track software defects using issue tracking tools (e.g., Jira, QC, ADO).Experience with automated testing tools like UFT, Tosca, NeoLoad, Selenium.