Customer Service Specialist - Remote

Employer Industry: Healthcare ServicesWhy Consider This Job Opportunity Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Work hours Monday - Friday, with flexible shifts available Comprehensive training provided for the first 3-5 weeks Chance to build positive relationships with a variety of clients and requestersWhat To Expect (Job Responsibilities) Field inbound phone inquiries regarding patient medical records and release of information (ROI) requests Provide status updates and issue resolutions for medical record requests Collaborate with management to escalate complex issues as necessary Process incoming correspondence related to ROI fulfillment Maintain knowledge of HIPAA and relevant regulations to ensure complianceWhat Is Required (Qualifications) High School Diploma; higher education preferred Strong problem-solving skills and the ability to make independent decisions Prior customer service experience strongly preferred Exceptional interpersonal skills and ability to build effective relationships Demonstrated proficiency in verbal communication and accurate data entry skillsHow To Stand Out (Preferred Qualifications) Ability to work effectively and independently in high-volume production environments Experience in a healthcare-related customer service role Familiarity with HIPAA, HITECH, and relevant state/federal regulations#HealthcareServices #CustomerService #CareerGrowth #TrainingProvided #ComplianceKnowledgeAt Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.