{"schemaVersion":"jobsearcher.job.v1","id":"094acc63e96fdc440f1302bc","url":"https://jobsearcher.com/jobs/094acc63e96fdc440f1302bc","canonicalUrl":"https://jobsearcher.com/jobs/094acc63e96fdc440f1302bc","title":"Remote Support Academy Lead — Training & Certification","description":"A leading software company is hiring a Support Academy Program Manager to enhance customer support through structured training programs. This role involves designing onboarding paths, creating a Support Certification Program, and leveraging subject matter experts. The ideal candidate will have over 5 years of experience in support enablement and a strong grasp of adult learning principles. This position can be performed remotely or at an ECI office, offering a chance to develop effective training strategies for a growing support team.#J-18808-Ljbffr","company":"Eci Software Solutions","rawCompany":"eci software solutions","isRemote":true,"isActive":false,"createdAt":"2026-05-23T15:59:30.014Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"},{"code":"25-9031.00","title":"Instructional Coordinators","slug":"instructional-coordinators"}],"industries":[{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Support Academy Lead — Training & Certification","description":"A leading software company is hiring a Support Academy Program Manager to enhance customer support through structured training programs. This role involves designing onboarding paths, creating a Support Certification Program, and leveraging subject matter experts. The ideal candidate will have over 5 years of experience in support enablement and a strong grasp of adult learning principles. This position can be performed remotely or at an ECI office, offering a chance to develop effective training strategies for a growing support team.#J-18808-Ljbffr","datePosted":"2026-05-23T15:59:30.014Z","dateModified":"2026-05-23T15:59:30.014Z","hiringOrganization":{"@type":"Organization","name":"Eci Software Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"094acc63e96fdc440f1302bc"},"url":"https://jobsearcher.com/jobs/094acc63e96fdc440f1302bc"}}