{"schemaVersion":"jobsearcher.job.v1","id":"094a6de8b3924eef081b6284","url":"https://jobsearcher.com/jobs/094a6de8b3924eef081b6284","canonicalUrl":"https://jobsearcher.com/jobs/094a6de8b3924eef081b6284","title":"ServiceNow CMDB Engineer","description":"This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.\nAT&T will not hire any applicants for this position who require employer sponsorship now or in the future.\nJoin AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won't just imagine the future, you'll create it.\nWhat you'll do:\n\nPartner with the CMDB Steward to operationalize CMDB standards across AT&T's ServiceNow platform. Drive enforcement, development, health, and data analysis that move CMDB from fragmented, source-specific practices to a mature enterprise model. Embed data-driven and AI-enabled capabilities such as automated data validation, ownership remediation, and intelligent quality reporting across hydration, transformation, and discovery.\nArchitecture and Design: Build scalable, high-availability components for CMDB enforcement, attestation, certification, and exception handling. Integrate automation, AI, and data analytics for efficiency and consistency.\nStandards Enforcement: Apply the CMDB Data Enforcement Standard and Transformation Architecture Standard to in-flight and proposed work. Review HLDs and solution designs against the Platform Steward HLD Review Criteria. Hold ingesting teams accountable for IRE participation, identifying attributes, ownership population, and reconciliation expectations.\nIngestion Partnership: Serve as a CMDB point of contact for hydration, transformation, and discovery teams during design, build, and operationalization. Review data mappings, coordinate IRE rules, class selection, relationship modeling, and identifier strategy with source teams.\nDevelopment: Build and maintain CMDB enforcement components, including business rules, script includes, ACLs, transform maps, and scoped app artifacts. Implement attestation, certification, and exception handling logic in CMDB Data Policy App custom tables. Develop tooling for stale record handling, cleanup jobs, and reporting surfaces.\nCMDB Health and Operations: Operate and improve KPI frameworks covering stale records, duplicates, ownership gaps, unmatched records, and group coverage. Drive remediation campaigns across hydration, transformation, and discovery sources. Maintain CI Group scope definitions and certification cadence. Monitor scheduled jobs, discovery activity, and active transactions; intervene when jobs require kill or restart.\nData Analysis: Build and maintain SQL queries supporting CI counts, ownership completeness, discovery counts, and CI Group reporting. Produce ad hoc analysis to support governance decisions, audit findings, and executive briefings. Validate transformation outcomes against baseline datasets.\nSprint-Based Delivery: Use iterative sprint approach to develop standardized policies and tools, pilot quickly, and scale across the enterprise.\nTechnical Leadership: Guide cross-functional engagements, foster innovation, and align CMDB solutions with business objectives.\nPerformance and Reliability: Analyze platform performance, troubleshoot proactively, and minimize incidents. Benchmark metrics and build dashboards for tracking progress.\nGovernance and Compliance: Standardize CMDB processes with secure, auditable, and repeatable patterns. Support attestation and certification cycles aligned to enterprise policy requirements.\nContinuous Improvement: Use post-deployment analytics to refine processes and adopt emerging trends.\nDocumentation and Training: Maintain clear documentation and deliver training on CMDB standards, enforcement patterns, and data quality practices to enterprise partners.\nMentoring; Drives Culture of Continuous Improvement\nWhat you'll need:\nExpert level knowledge of ServiceNow CMDB, including data model, IRE, Discovery, Service Mapping, and scoped applications; best-in-class CMDB governance and data quality practices.\nData and AI Skillset: Advanced data analytics, KPI metrics, and prompt engineering expertise; guiding development of Agentic AI workflows and Gen AI use cases; Power BI, Python.\nGovernance and Communication: Establishing process framework, implementing solutions and tools, building standardized playbooks, and leading governance reviews for enterprise-wide CMDB implementation.\nWhat you'll bring:\nRequired\n3+ years in Systems Engineering, ITSM, or CMDB platform roles\nExpertise in ServiceNow CMDB, IRE, Discovery, scoped application development, SQL, and data analytics\nExperience with AI technologies, Python, SQL, data analytics, Power BI, and ITSM tools (e.g., ServiceNow)\nModern enterprise CMDB governance, attestation and certification design patterns, and data policy enforcement\nAdvanced expertise in Excel, PowerPoint, Power BI\nPreferred\nBS/BA in Computer Science\nPreferred Tools (modern CMDB and data quality tooling for Agile and DevOps environments)\nJira Align, JSM, Jira Cloud, Git for enterprise change and release management\nRelevant certifications (ServiceNow CIS-CMDB, ServiceNow CIS-Discovery, SAFe, Agile, DevOps, AI/ML)\nJoining our team comes with amazing perks and benefits:\n\nMedical/Dental/Vision coverage\n401(k) plan\nTuition reimbursement program\nPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)\nPaid Parental Leave\nPaid Caregiver Leave\nAdditional sick leave beyond what state and local law require may be available but is unprotected\nAdoption Reimbursement\nDisability Benefits (short term and long term)\nLife and Accidental Death Insurance\nSupplemental benefit programs: critical illness/accident hospital indemnity/group legal\nEmployee Assistance Programs (EAP)\nExtensive employee wellness programs\nEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories\nAT&T internet (and fiber where available) and AT&T phone\n#LI-Onsite Full-time office role.\nReady to join our team?\nApply today.\nOur Senior System Engineering jobs earn between $143,800.00 - $215,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.\nJoining our team comes with amazing perks and benefits:\nMedical/Dental/Vision coverage\n401(k) plan\nTuition reimbursement program\nPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)\nPaid Parental Leave\nPaid Caregiver Leave\nAdditional sick leave beyond what state and local law require may be available but is unprotected\nAdoption Reimbursement\nDisability Benefits (short term and long term)\nLife and Accidental Death Insurance\nSupplemental benefit programs: critical illness/accident hospital indemnity/group legal\nEmployee Assistance Programs (EAP)\nExtensive employee wellness programs\nEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone\nWeekly Hours:\n40\nTime Type:\nRegular\nLocation:\nBothell, Washington, Dallas, Texas\nSalary Range:\n$143,800.00 - $215,800.00\nIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.","company":"AT&T","rawCompany":"at","city":"Bothell","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-07-31T12:02:05.146Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"ServiceNow CMDB Engineer","description":"This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.\nAT&T will not hire any applicants for this position who require employer sponsorship now or in the future.\nJoin AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won't just imagine the future, you'll create it.\nWhat you'll do:\n\nPartner with the CMDB Steward to operationalize CMDB standards across AT&T's ServiceNow platform. Drive enforcement, development, health, and data analysis that move CMDB from fragmented, source-specific practices to a mature enterprise model. Embed data-driven and AI-enabled capabilities such as automated data validation, ownership remediation, and intelligent quality reporting across hydration, transformation, and discovery.\nArchitecture and Design: Build scalable, high-availability components for CMDB enforcement, attestation, certification, and exception handling. Integrate automation, AI, and data analytics for efficiency and consistency.\nStandards Enforcement: Apply the CMDB Data Enforcement Standard and Transformation Architecture Standard to in-flight and proposed work. Review HLDs and solution designs against the Platform Steward HLD Review Criteria. Hold ingesting teams accountable for IRE participation, identifying attributes, ownership population, and reconciliation expectations.\nIngestion Partnership: Serve as a CMDB point of contact for hydration, transformation, and discovery teams during design, build, and operationalization. Review data mappings, coordinate IRE rules, class selection, relationship modeling, and identifier strategy with source teams.\nDevelopment: Build and maintain CMDB enforcement components, including business rules, script includes, ACLs, transform maps, and scoped app artifacts. Implement attestation, certification, and exception handling logic in CMDB Data Policy App custom tables. Develop tooling for stale record handling, cleanup jobs, and reporting surfaces.\nCMDB Health and Operations: Operate and improve KPI frameworks covering stale records, duplicates, ownership gaps, unmatched records, and group coverage. Drive remediation campaigns across hydration, transformation, and discovery sources. Maintain CI Group scope definitions and certification cadence. Monitor scheduled jobs, discovery activity, and active transactions; intervene when jobs require kill or restart.\nData Analysis: Build and maintain SQL queries supporting CI counts, ownership completeness, discovery counts, and CI Group reporting. Produce ad hoc analysis to support governance decisions, audit findings, and executive briefings. Validate transformation outcomes against baseline datasets.\nSprint-Based Delivery: Use iterative sprint approach to develop standardized policies and tools, pilot quickly, and scale across the enterprise.\nTechnical Leadership: Guide cross-functional engagements, foster innovation, and align CMDB solutions with business objectives.\nPerformance and Reliability: Analyze platform performance, troubleshoot proactively, and minimize incidents. Benchmark metrics and build dashboards for tracking progress.\nGovernance and Compliance: Standardize CMDB processes with secure, auditable, and repeatable patterns. Support attestation and certification cycles aligned to enterprise policy requirements.\nContinuous Improvement: Use post-deployment analytics to refine processes and adopt emerging trends.\nDocumentation and Training: Maintain clear documentation and deliver training on CMDB standards, enforcement patterns, and data quality practices to enterprise partners.\nMentoring; Drives Culture of Continuous Improvement\nWhat you'll need:\nExpert level knowledge of ServiceNow CMDB, including data model, IRE, Discovery, Service Mapping, and scoped applications; best-in-class CMDB governance and data quality practices.\nData and AI Skillset: Advanced data analytics, KPI metrics, and prompt engineering expertise; guiding development of Agentic AI workflows and Gen AI use cases; Power BI, Python.\nGovernance and Communication: Establishing process framework, implementing solutions and tools, building standardized playbooks, and leading governance reviews for enterprise-wide CMDB implementation.\nWhat you'll bring:\nRequired\n3+ years in Systems Engineering, ITSM, or CMDB platform roles\nExpertise in ServiceNow CMDB, IRE, Discovery, scoped application development, SQL, and data analytics\nExperience with AI technologies, Python, SQL, data analytics, Power BI, and ITSM tools (e.g., ServiceNow)\nModern enterprise CMDB governance, attestation and certification design patterns, and data policy enforcement\nAdvanced expertise in Excel, PowerPoint, Power BI\nPreferred\nBS/BA in Computer Science\nPreferred Tools (modern CMDB and data quality tooling for Agile and DevOps environments)\nJira Align, JSM, Jira Cloud, Git for enterprise change and release management\nRelevant certifications (ServiceNow CIS-CMDB, ServiceNow CIS-Discovery, SAFe, Agile, DevOps, AI/ML)\nJoining our team comes with amazing perks and benefits:\n\nMedical/Dental/Vision coverage\n401(k) plan\nTuition reimbursement program\nPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)\nPaid Parental Leave\nPaid Caregiver Leave\nAdditional sick leave beyond what state and local law require may be available but is unprotected\nAdoption Reimbursement\nDisability Benefits (short term and long term)\nLife and Accidental Death Insurance\nSupplemental benefit programs: critical illness/accident hospital indemnity/group legal\nEmployee Assistance Programs (EAP)\nExtensive employee wellness programs\nEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories\nAT&T internet (and fiber where available) and AT&T phone\n#LI-Onsite Full-time office role.\nReady to join our team?\nApply today.\nOur Senior System Engineering jobs earn between $143,800.00 - $215,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.\nJoining our team comes with amazing perks and benefits:\nMedical/Dental/Vision coverage\n401(k) plan\nTuition reimbursement program\nPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)\nPaid Parental Leave\nPaid Caregiver Leave\nAdditional sick leave beyond what state and local law require may be available but is unprotected\nAdoption Reimbursement\nDisability Benefits (short term and long term)\nLife and Accidental Death Insurance\nSupplemental benefit programs: critical illness/accident hospital indemnity/group legal\nEmployee Assistance Programs (EAP)\nExtensive employee wellness programs\nEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone\nWeekly Hours:\n40\nTime Type:\nRegular\nLocation:\nBothell, Washington, Dallas, Texas\nSalary Range:\n$143,800.00 - $215,800.00\nIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.","datePosted":"2026-07-31T12:02:05.146Z","dateModified":"2026-07-31T12:02:05.146Z","hiringOrganization":{"@type":"Organization","name":"AT&T","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bothell","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"094a6de8b3924eef081b6284"},"url":"https://jobsearcher.com/jobs/094a6de8b3924eef081b6284"}}