988 Crisis Counselor

Job DescriptionPosition Title: 988 Crisis CounselorType: Full-Time (4-Day Work Week)Company: BH LinkLocation: East Providence, RIRoles and Responsibilities:Working on site at the 988 Call Center in East Providence.Answering calls, chats, and texts coming into the 988 Crisis Call Center, both through the 988 Lifeline and the 414-LINK line.Engaging callers with empathy and professionalism to effectively establish clinical rapport in a brief period.Routinely assessing for risk of suicidality (and other risks to safety) with callers experiencing mental health and/or substance use crises.Identifying best outcomes, including the coordination of wellness checks and/or the dispatch of mobile crisis response teams.Providing callers with resource and referral options as applicable.Completing all required documentation and data collection in a timely fashion.Coordinating directly with members of the BH Link clinical team as appropriate.Coordinating with 911 dispatch and local municipalities as appropriate.Documenting incident reports as necessary - notifying call center supervisors in the case of any critical incident.Attending required staff meetings and trainings.Desired Skills:The ability to answer crisis calls, chats, and texts with empathy and composure.The capability of multitasking and transitioning between periods of low and high call/chat/text volume.Utilize supervision and take feedback in order to continually grow and improve as a crisis counselor.Strong communication skills that will lead to effective coordination of care both within and outside of the 988 Call Center.The ability to effectively navigate digital platforms (the 988 answering platform, resource databases, electronic health records, etc.).Multilingual staff are highly encouraged to apply.Qualifications:Minimum high school equivalency is required.1-3 Years in the human services field preferred.Fluency in multiple languages preferred (and compensated).