{"schemaVersion":"jobsearcher.job.v1","id":"093277a52de3d4ec3a48664d","url":"https://jobsearcher.com/jobs/093277a52de3d4ec3a48664d","canonicalUrl":"https://jobsearcher.com/jobs/093277a52de3d4ec3a48664d","title":"Manager, Training","description":"Description\nTraining Manager\n\nThe Training Manager is primarily responsible for the Client relationship and execution of client expectations within the training environment. The top focus of the Training Manager is to identify training needs based on gap analysis and create short-term and long-term strategic plans. It is the Training Managers job to evaluate the effectiveness of training programs and implement improvements as necessary.\n\nWe expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!\nIn this role you will:\n\nSupervise and develop the work of direct reports by conducting coaching sessions, training class observations, triads, attendance, scorecards and corrective actions.\nDo client tracking, analyzing and reporting training effectiveness through agent life cycle performance: New Hire, Grad School and 0-30 production.\nCreate a governance process to ensure compliance to client training requirements including but not limited to certifications, facilities, communications, training support, etc.\nCreate and communicate client data-driven findings, feedback, recommendations using multiple data references such as but not limited to attrition report, training satisfaction report, trainer observation and coaching report, training dashboard, QA report, etc.\nConduct curriculum standard reviews and recommend necessary training intervention based on identified gaps which include but not limited to training program content, bridge plans, and governance steps, measured through improved class throughput, learner engagement, operations performance, and overall speed to proficiency.\nAdminister and lead learning solutions by applying learning principles and instructional design methodologies that drive success and effectiveness of training in all levels of evaluation: improved learning experience, increased learning retention, increase throughput, elevated performance, and improved overall speed to proficiency.\nSupport the development and certification of Training staff by managing client certifications, trainer capacity needs, and internal ResultsCX Leadership development.\nWork collaboratively with the Quality Assurance Leaders to develop training solutions and projects identified through evaluation, observation or other data gathering process.\nBuild lasting relationship with the client by attending and contributing to client meetings and calibration sessions, participating and engaging in projects and initiatives, among others.\nPartner with Operations, TA, WFM to determine training needs and resources.\nDevelop new training courses/modules/huddle guides associated with the introduction of new products and services and/or operational performance opportunities.\nDevelop cross-functional partnerships that influence performance and drive results.\nWhere trainer to leader ratio is below minimum expectation and client expectations and requirements are heightened, management and development of trainers and associate trainers may be assigned in addition to client relationship.\nWe are looking for someone who has:\n\nA Bachelor’s degree in Training, Social Sciences, Organizational Behavior or related field. Extensive industry experience may be substituted for degree.\nA minimum of 1-2 years of successful experience leading training organizations.\nExcellent communication (oral and written) and presentation skills.\nA well-developed understanding of Adult Learning Theories and generational strategies.\nThe ability to lead teams and manage individual performance.\nExcellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing).\nExcellent organization skills and ability to multi-task in a dynamic, fast paced environment.\nThe ability to work independently with minimal supervision, but also in a team environment.\nStrong computer and software skills; proficient in Microsoft Office: Word, Excel. and PowerPoint\nExperience with Learning Management Systems (LMS) and / or authoring tools is highly desired but not a requirement.\nAbility to travel as needed.\nWhy join our ResultsCX team?\n\nFrequent Employee events, games, parties, and all-around fun in the workplace\nHealthcare Benefits - aligned by geographical region\nOpportunity to grow with ResultsCX if that’s “Your Greater”\nAbout ResultsCX:\n\nResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.\n\nResults-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.","company":"Resultscx","rawCompany":"resultscx","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:29:41.476Z","occupations":[{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"},{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"25-9031.00","title":"Instructional Coordinators","slug":"instructional-coordinators"}],"industries":[{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Training","description":"Description\nTraining Manager\n\nThe Training Manager is primarily responsible for the Client relationship and execution of client expectations within the training environment. The top focus of the Training Manager is to identify training needs based on gap analysis and create short-term and long-term strategic plans. It is the Training Managers job to evaluate the effectiveness of training programs and implement improvements as necessary.\n\nWe expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!\nIn this role you will:\n\nSupervise and develop the work of direct reports by conducting coaching sessions, training class observations, triads, attendance, scorecards and corrective actions.\nDo client tracking, analyzing and reporting training effectiveness through agent life cycle performance: New Hire, Grad School and 0-30 production.\nCreate a governance process to ensure compliance to client training requirements including but not limited to certifications, facilities, communications, training support, etc.\nCreate and communicate client data-driven findings, feedback, recommendations using multiple data references such as but not limited to attrition report, training satisfaction report, trainer observation and coaching report, training dashboard, QA report, etc.\nConduct curriculum standard reviews and recommend necessary training intervention based on identified gaps which include but not limited to training program content, bridge plans, and governance steps, measured through improved class throughput, learner engagement, operations performance, and overall speed to proficiency.\nAdminister and lead learning solutions by applying learning principles and instructional design methodologies that drive success and effectiveness of training in all levels of evaluation: improved learning experience, increased learning retention, increase throughput, elevated performance, and improved overall speed to proficiency.\nSupport the development and certification of Training staff by managing client certifications, trainer capacity needs, and internal ResultsCX Leadership development.\nWork collaboratively with the Quality Assurance Leaders to develop training solutions and projects identified through evaluation, observation or other data gathering process.\nBuild lasting relationship with the client by attending and contributing to client meetings and calibration sessions, participating and engaging in projects and initiatives, among others.\nPartner with Operations, TA, WFM to determine training needs and resources.\nDevelop new training courses/modules/huddle guides associated with the introduction of new products and services and/or operational performance opportunities.\nDevelop cross-functional partnerships that influence performance and drive results.\nWhere trainer to leader ratio is below minimum expectation and client expectations and requirements are heightened, management and development of trainers and associate trainers may be assigned in addition to client relationship.\nWe are looking for someone who has:\n\nA Bachelor’s degree in Training, Social Sciences, Organizational Behavior or related field. Extensive industry experience may be substituted for degree.\nA minimum of 1-2 years of successful experience leading training organizations.\nExcellent communication (oral and written) and presentation skills.\nA well-developed understanding of Adult Learning Theories and generational strategies.\nThe ability to lead teams and manage individual performance.\nExcellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing).\nExcellent organization skills and ability to multi-task in a dynamic, fast paced environment.\nThe ability to work independently with minimal supervision, but also in a team environment.\nStrong computer and software skills; proficient in Microsoft Office: Word, Excel. and PowerPoint\nExperience with Learning Management Systems (LMS) and / or authoring tools is highly desired but not a requirement.\nAbility to travel as needed.\nWhy join our ResultsCX team?\n\nFrequent Employee events, games, parties, and all-around fun in the workplace\nHealthcare Benefits - aligned by geographical region\nOpportunity to grow with ResultsCX if that’s “Your Greater”\nAbout ResultsCX:\n\nResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.\n\nResults-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.","datePosted":"2026-04-12T20:29:41.476Z","dateModified":"2026-04-12T20:29:41.476Z","hiringOrganization":{"@type":"Organization","name":"Resultscx","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"093277a52de3d4ec3a48664d"},"url":"https://jobsearcher.com/jobs/093277a52de3d4ec3a48664d"}}