{"schemaVersion":"jobsearcher.job.v1","id":"08faf8daa9a2643d6a1d60ef","url":"https://jobsearcher.com/jobs/08faf8daa9a2643d6a1d60ef","canonicalUrl":"https://jobsearcher.com/jobs/08faf8daa9a2643d6a1d60ef","title":"Dispatch Manager","description":"The Dispatch Manager leads and manages the day-to-day operation of multiple operations/locations, while providing frequent and efficient communication with customers, drivers, and leadership.\nSchedule: Monday-Friday, 8:00am-5:00pm\nCompensation: $68,000-$75,000/year\nEssential Duties:\nLead and manage multiple dispatch offices/operations to ensure orders are processed in a timely manner.\nEnsure team members have the proper resources, training and tools to execute their job.\nAddress escalated question and resolve complex issues as they arise in a timely manner.\nCoach the team for improved productivity.\nSetting clear expectations.\nAssist with preparing and dispatching orders to the carrier.\nUtilization of KPI’s to drive results for the business.\nCommunicate with customers in a timely and effective manner via phone and email.\nPersonal responsibility to manage change.\nQualifications:\nThis position requires a High School Diploma or equivalent.\nMust have at least five years of experience in customer service.\nPrevious supervisory experience is preferred.\nPrevious logistics experience preferred.\nSkills:\nProficient in Microsoft Office programs and other general office equipment.\nWorking knowledge of Zendesk is preferred.\nExcellent communication skills, both verbally and in writing\nAbility to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.\nAbility to proactively research and resolve problems.\nStrong leadership skills\nAbility to prioritize and organize effectively.\nCritical thinking with exceptional attention to detail.\nAbility to build strong client relationships and deliver exceptional customer service.\nStrong negotiation skills.\nKnowledge of the vehicle logistics industry preferred.","company":"Acertus","rawCompany":"acertus","city":"Alsip","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-05-24T15:09:05.433Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"11-3071.00","title":"Transportation, Storage, and Distribution Managers","slug":"transportation-storage-and-distribution-managers"},{"code":"53-1049.00","title":"First-Line Supervisors of Transportation Workers, All Other","slug":"first-line-supervisors-of-transportation-workers-all-other"}],"industries":[{"code":"484110","title":"General Freight Trucking, Local","slug":"general-freight-trucking-local"},{"code":"492210","title":"Local Messengers and Local Delivery","slug":"local-messengers-and-local-delivery"},{"code":"484220","title":"Specialized Freight (except Used Goods) Trucking, Local","slug":"specialized-freight-except-used-goods-trucking-local"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Dispatch Manager","description":"The Dispatch Manager leads and manages the day-to-day operation of multiple operations/locations, while providing frequent and efficient communication with customers, drivers, and leadership.\nSchedule: Monday-Friday, 8:00am-5:00pm\nCompensation: $68,000-$75,000/year\nEssential Duties:\nLead and manage multiple dispatch offices/operations to ensure orders are processed in a timely manner.\nEnsure team members have the proper resources, training and tools to execute their job.\nAddress escalated question and resolve complex issues as they arise in a timely manner.\nCoach the team for improved productivity.\nSetting clear expectations.\nAssist with preparing and dispatching orders to the carrier.\nUtilization of KPI’s to drive results for the business.\nCommunicate with customers in a timely and effective manner via phone and email.\nPersonal responsibility to manage change.\nQualifications:\nThis position requires a High School Diploma or equivalent.\nMust have at least five years of experience in customer service.\nPrevious supervisory experience is preferred.\nPrevious logistics experience preferred.\nSkills:\nProficient in Microsoft Office programs and other general office equipment.\nWorking knowledge of Zendesk is preferred.\nExcellent communication skills, both verbally and in writing\nAbility to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.\nAbility to proactively research and resolve problems.\nStrong leadership skills\nAbility to prioritize and organize effectively.\nCritical thinking with exceptional attention to detail.\nAbility to build strong client relationships and deliver exceptional customer service.\nStrong negotiation skills.\nKnowledge of the vehicle logistics industry preferred.","datePosted":"2026-05-24T15:09:05.433Z","dateModified":"2026-05-24T15:09:05.433Z","hiringOrganization":{"@type":"Organization","name":"Acertus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Alsip","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"08faf8daa9a2643d6a1d60ef"},"url":"https://jobsearcher.com/jobs/08faf8daa9a2643d6a1d60ef"}}