{"schemaVersion":"jobsearcher.job.v1","id":"08ef84e1fb20fc07b088f7e4","url":"https://jobsearcher.com/jobs/08ef84e1fb20fc07b088f7e4","canonicalUrl":"https://jobsearcher.com/jobs/08ef84e1fb20fc07b088f7e4","title":"IT Support Technician - II","description":"*End-User Support*\n\n*Job Description*\n\n*About Computek*\n\nComputek is a managed IT services provider based in Georgetown, Texas, serving businesses across Central Texas. We’re a growing small business that takes pride in delivering an exceptional client experience and building long-term relationships rooted in trust. What sets us apart is our commitment to truly understanding our clients’ needs and providing thoughtful, reliable IT solutions.\n\n*About the Role*\n\nWe are seeking a full-time IT Support Specialist to join our team. This is an IT specialist role, but it is *not entry-level*.\n\n*This role is in office only.*\n\nYou will work the same ticket queues and support requests as the rest of the team, with an expectation of strong technical judgment, clear communication, and ownership from start to finish. This role is for someone who follows issues through to resolution, proactively identifies improvements, and consistently delivers high-quality work.\n\nWe are open to candidates with varying levels of experience, including:\n\n* *An experienced IT Support Technician (Tier II or Tier III), or*\n* *A strong Tier I / Tier II technician with broader exposure and a more strategic, problem-solving mindset*\n\nYour title, responsibilities, and compensation will be aligned with your experience and the value you bring to the team.\n\n*Key Responsibilities*\n\n* Respond to client inquiries within established SLAs\n* Provide day-to-day IT support to clients across multiple locations\n* Deliver phone, remote, and on-site support\n* Troubleshoot and resolve technical issues, including complex problems\n* Accurately document all tickets, actions, and communications in our PSA system\n* Create and maintain knowledge base articles and job aids\n* Maintain detailed documentation of client configurations and environments\n* Follow industry best practices without shortcuts\n* Respond to help desk tickets\n\n*Hardware & Equipment*\n\n* Image, configure, and deploy laptops and workstations for new hires\n* Perform basic hardware repairs (RAM, hard drives, peripherals)\n* Unbox, inventory, and asset-tag incoming equipment\n* Manage client intake forms, offboarding formas\n* Set up equipment at client locations, install WAPs, swtiches, etc.\n\n*Device & Account Management*\n\n* Onboard devices using Windows Autopilot and Microsoft Intune\n* Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)\n* Support Exchange/M365 environments, MDM/Intune, enrollment and policy management as well as basic tasks like shared mailboxes and distribution lists\n* Support clients in Cisco Meraki environment\n\n*Documentation*\n\n* Keep knowledge base articles and SOPs accurate and _*up to date*_\n* Document recurring issues and contribute to process improvements\n\n*Ideal Candidate Traits*\n\n* 2 + years of experience in and MSP IT support, help desk, or a related role\n* Comfortable with Windows 11, and Microsoft 365 (Outlook, Teams, SharePoint) minimal MAC OS\n* Understanding of Active Directory, Azure / Entra ID and user account management\n* Familiarity with Intune, Entra, Autopilot, Jamf, Server OS, Cisso /Cisco Meraki, RMM and MDR Tools\n* Comfortable setting up and troubleshooting hardware, VPN, Virtual machines, etc.\n* Ambitious and driven to grow professionally\n* Analytical thinker with strong troubleshooting skills\n* Reliable, organized, and detail-oriented\n* Patient, attentive, and customer-focused\n* Comfortable working in a fast-paced, evolving environment with a desire to lear\n* Strong communication skills and a customer-first attitude\n* Organized, reliable, and able to juggle multiple requests\n* Ability to lift up to 50 lbs, reliable transportation\n\n*Nice to Have*\n\nCertifications\n\n* Any scripting or command-line experience (PowerShell)\n* Troubleshoot and resolve technical issues, including complex problems\n* Escalate complex issues to senior team members and _*follow through to resolution*_\n* Keep users and management informed on ticket status\n\n*Required Qualifications*\n\n* Minimum of 2 years of technical support experience, including break/fix repairs for laptops, desktops, and basic hardware\n* 1–2 years of experience working for a Managed Service Provider (MSP)\n* Strong knowledge of Microsoft 365, Outlook, and Office applications\n* Patching, antivirus, backup, and RMM tools\n* Excellent written and verbal communication skills\n* Ability to explain technical concepts clearly to non-technical users\n* Ability to lift up to 50 pounds\n* Reliable transportation and the ability to commute to Georgetown, TX\n\n*Ideal Candidate Traits*\n\n* Ambitious and driven to grow professionally\n* Analytical thinker with strong troubleshooting skills\n* Reliable, organized, and detail-oriented\n* Patient, attentive, and customer-focused\n* Comfortable working in a fast-paced, evolving environment with a desire to learn\n\nWe’re looking for someone who communicates clearly, works independently, and moves efficiently without cutting corners—someone who builds trust with clients and collaborates well with teammates.\n\n*Work Environment & Schedule*\n\n*This position is in-office only. Occasional on-site visits to client locations are required. Candidates must live in the Greater Austin area and have reliable transportation.*\n\n*Schedule:*\n\n* Monday–Friday, 8:30 AM – 5:30 PM\n* 8-hour shifts\n* In-office position\n\n*What We Offer*\n\n* Competitive salary (dependent on experience) with bonus opportunities\n* Generous vacation time\n* Team-oriented, friendly work environment\n* Exposure to a wide range of IT technologies and real-world challenges\n* Opportunities for professional growth and skill development\n* Pay DOE\n\n*How to Apply*\n\nTo be considered for this position, please submit your resume and a cover letter explaining why you are seeking a new opportunity and why you believe you would be a great fit for Computek. We look forward to reviewing your application!\n\nJob Type: Full-time\n\nEducation:\n\n* High school or equivalent (Required)\n\nExperience:\n\n* MSP: 2 years (Required)\n* IT support: 2 years (Required)\n\nAbility to Commute:\n\n* Georgetown, TX 78628 (Required)\n\nWork Location: In person\n\nJob Type: Full-time\n\nPay: $55,000.00 - $80,000.00 per year\n\nBenefits:\n* 401(k) matching\n* Health savings account\n* Paid time off\n* Retirement plan\n\nWork Location: In person","company":"Computek","rawCompany":"computek","city":"Georgetown","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-19T21:04:43.669Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician - II","description":"*End-User Support*\n\n*Job Description*\n\n*About Computek*\n\nComputek is a managed IT services provider based in Georgetown, Texas, serving businesses across Central Texas. We’re a growing small business that takes pride in delivering an exceptional client experience and building long-term relationships rooted in trust. What sets us apart is our commitment to truly understanding our clients’ needs and providing thoughtful, reliable IT solutions.\n\n*About the Role*\n\nWe are seeking a full-time IT Support Specialist to join our team. This is an IT specialist role, but it is *not entry-level*.\n\n*This role is in office only.*\n\nYou will work the same ticket queues and support requests as the rest of the team, with an expectation of strong technical judgment, clear communication, and ownership from start to finish. This role is for someone who follows issues through to resolution, proactively identifies improvements, and consistently delivers high-quality work.\n\nWe are open to candidates with varying levels of experience, including:\n\n* *An experienced IT Support Technician (Tier II or Tier III), or*\n* *A strong Tier I / Tier II technician with broader exposure and a more strategic, problem-solving mindset*\n\nYour title, responsibilities, and compensation will be aligned with your experience and the value you bring to the team.\n\n*Key Responsibilities*\n\n* Respond to client inquiries within established SLAs\n* Provide day-to-day IT support to clients across multiple locations\n* Deliver phone, remote, and on-site support\n* Troubleshoot and resolve technical issues, including complex problems\n* Accurately document all tickets, actions, and communications in our PSA system\n* Create and maintain knowledge base articles and job aids\n* Maintain detailed documentation of client configurations and environments\n* Follow industry best practices without shortcuts\n* Respond to help desk tickets\n\n*Hardware & Equipment*\n\n* Image, configure, and deploy laptops and workstations for new hires\n* Perform basic hardware repairs (RAM, hard drives, peripherals)\n* Unbox, inventory, and asset-tag incoming equipment\n* Manage client intake forms, offboarding formas\n* Set up equipment at client locations, install WAPs, swtiches, etc.\n\n*Device & Account Management*\n\n* Onboard devices using Windows Autopilot and Microsoft Intune\n* Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)\n* Support Exchange/M365 environments, MDM/Intune, enrollment and policy management as well as basic tasks like shared mailboxes and distribution lists\n* Support clients in Cisco Meraki environment\n\n*Documentation*\n\n* Keep knowledge base articles and SOPs accurate and _*up to date*_\n* Document recurring issues and contribute to process improvements\n\n*Ideal Candidate Traits*\n\n* 2 + years of experience in and MSP IT support, help desk, or a related role\n* Comfortable with Windows 11, and Microsoft 365 (Outlook, Teams, SharePoint) minimal MAC OS\n* Understanding of Active Directory, Azure / Entra ID and user account management\n* Familiarity with Intune, Entra, Autopilot, Jamf, Server OS, Cisso /Cisco Meraki, RMM and MDR Tools\n* Comfortable setting up and troubleshooting hardware, VPN, Virtual machines, etc.\n* Ambitious and driven to grow professionally\n* Analytical thinker with strong troubleshooting skills\n* Reliable, organized, and detail-oriented\n* Patient, attentive, and customer-focused\n* Comfortable working in a fast-paced, evolving environment with a desire to lear\n* Strong communication skills and a customer-first attitude\n* Organized, reliable, and able to juggle multiple requests\n* Ability to lift up to 50 lbs, reliable transportation\n\n*Nice to Have*\n\nCertifications\n\n* Any scripting or command-line experience (PowerShell)\n* Troubleshoot and resolve technical issues, including complex problems\n* Escalate complex issues to senior team members and _*follow through to resolution*_\n* Keep users and management informed on ticket status\n\n*Required Qualifications*\n\n* Minimum of 2 years of technical support experience, including break/fix repairs for laptops, desktops, and basic hardware\n* 1–2 years of experience working for a Managed Service Provider (MSP)\n* Strong knowledge of Microsoft 365, Outlook, and Office applications\n* Patching, antivirus, backup, and RMM tools\n* Excellent written and verbal communication skills\n* Ability to explain technical concepts clearly to non-technical users\n* Ability to lift up to 50 pounds\n* Reliable transportation and the ability to commute to Georgetown, TX\n\n*Ideal Candidate Traits*\n\n* Ambitious and driven to grow professionally\n* Analytical thinker with strong troubleshooting skills\n* Reliable, organized, and detail-oriented\n* Patient, attentive, and customer-focused\n* Comfortable working in a fast-paced, evolving environment with a desire to learn\n\nWe’re looking for someone who communicates clearly, works independently, and moves efficiently without cutting corners—someone who builds trust with clients and collaborates well with teammates.\n\n*Work Environment & Schedule*\n\n*This position is in-office only. Occasional on-site visits to client locations are required. Candidates must live in the Greater Austin area and have reliable transportation.*\n\n*Schedule:*\n\n* Monday–Friday, 8:30 AM – 5:30 PM\n* 8-hour shifts\n* In-office position\n\n*What We Offer*\n\n* Competitive salary (dependent on experience) with bonus opportunities\n* Generous vacation time\n* Team-oriented, friendly work environment\n* Exposure to a wide range of IT technologies and real-world challenges\n* Opportunities for professional growth and skill development\n* Pay DOE\n\n*How to Apply*\n\nTo be considered for this position, please submit your resume and a cover letter explaining why you are seeking a new opportunity and why you believe you would be a great fit for Computek. We look forward to reviewing your application!\n\nJob Type: Full-time\n\nEducation:\n\n* High school or equivalent (Required)\n\nExperience:\n\n* MSP: 2 years (Required)\n* IT support: 2 years (Required)\n\nAbility to Commute:\n\n* Georgetown, TX 78628 (Required)\n\nWork Location: In person\n\nJob Type: Full-time\n\nPay: $55,000.00 - $80,000.00 per year\n\nBenefits:\n* 401(k) matching\n* Health savings account\n* Paid time off\n* Retirement plan\n\nWork Location: In person","datePosted":"2026-08-19T21:04:43.669Z","dateModified":"2026-08-19T21:04:43.669Z","hiringOrganization":{"@type":"Organization","name":"Computek","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Georgetown","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"08ef84e1fb20fc07b088f7e4"},"url":"https://jobsearcher.com/jobs/08ef84e1fb20fc07b088f7e4"}}