Sr. Director, Process Excellence
Job DescriptionThe Senior Director - Process Excellence is an enterprise leader responsible for defining and executing the firm’s process excellence strategy across Process Governance, Process Re-engineering and Process Intelligence. This role operates at the intersection of operational transformation, AI enablement, sourcing/shoring enablement, and the future of work, ensuring end-to-end processes are designed to deliver measurable business value.What You'll DoDefine and lead the enterprise-wide process excellence strategy, integrating process governance, process re-engineering and process intelligence capabilities, influencing executive stakeholders Create conditions for process excellence outcomes in the firm including data and tool enablement, mindset/behavior shifts, talent strategyProvide leadership and direction to the Directors of Process Re-engineering and Process IntelligencePartner with executive leaders to develop Future of Work strategies and multi-year plans to transform the workforce with AI and sourcing/shoring Lead enterprise end-end process transformation leveraging process intelligence and process re-engineering, partnering with executive stakeholders across AI, Human Capital, Sourcing/Shoring, and Business Areas to activate the transformation strategies Create and govern enterprise process inventory, standards and methodologies for process excellence, also ensuring regulatory and risk requirementsPartner with AI, Technology, Business Architecture, and Functional LeadersAlign process intelligence insights with re-engineering initiativesChampion AI, automation, and analytics in process design\\Define KPIs and value-realization measuresCompany DescriptionJoin a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.View our Purpose, Inclusion and Citizenship Report.¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.Awards and AccoladesAt Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward JonesCheck out our Canadian awards and accolades: Insights & Information Blog Postings about Edward JonesAwards and AccoladesEdward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.RequirementsFINANCIAL SERVICES EXPERIENCE NEEDEDBachelor's Degree, Master's Degree preferred10+ years of experience in process excellence or operational transformation within the Financial Services industryAbility to lead enterprise‑wide process transformationLead enterprise-wide transformations, which include influencing senior leaders and stakeholders, solving complex problems, and balancing strategy and executionExperience with Lean, Six Sigma and BPM methodologiesExpertise in process intelligence, process mining, and analyticsStrong capability with Automation, AI, and future-of-work technologiesStrong ethical standards with executive level communication and presenceDemonstrated leadership in both strategic planning and execution Ability to drive strategic planning and execution at scaleSix Sigma Black Belt or equivalent preferred