Jewelry Sales Associate

Company Description For generations, Wilson & Son Jewelers has been a trusted name in Scarsdale, NY. We’re a place where fine craftsmanship meets genuine human connection. We don’t just sell jewelry; we help people mark the moments that matter most. Our team is small, intentional, and deeply committed to an experience that feels as exceptional as the pieces we carry. If you’ve built a career around making people feel truly taken care of, you’ll feel at home here. Role Description We’re looking for a Sales Associate who leads with warmth before they lead with product knowledge. This role is for someone who understands that luxury is less about price and more about how a person feels from the moment they walk through the door. You’ll guide clients through one of the most personal purchases they’ll ever make, and you’ll do it with patience, expertise, and genuine care. What You’ll DoWelcome and attend to every client with the attentiveness and discretion expected in a world-class hospitality or luxury retail environmentGuide clients through our curated fine jewelry collections, offering thoughtful recommendations tailored to their occasion, aesthetic, and budgetConduct jewelry repair consultations and manage repair take-in with accuracy and care, so clients feel confident their pieces are in good handsLead custom jewelry design consultations, translating a client’s vision into a tangible brief and seeing the process through with clear communication and follow-throughPresent and sell Rolex timepieces while upholding the brand standards and client experience the Rolex name demandsCultivate long-term client relationships through personalized follow-up, milestone awareness, and a genuine interest in their storyMaintain impeccable product displays and ensure the showroom reflects our standard of excellence at all timesHandle transactions with precision and professionalismContribute to team sales goals while supporting a culture where collaboration comes before competitionWhat We’re Looking ForExperience in luxury retail, fine jewelry, or luxury hospitality. You know what a five-star experience feels like, and you know how to deliver oneA natural host’s instinct. You read a room, remember a name, and make people feel genuinely seenStrong communication skills with the ability to listen as well as you speakHigh attention to detail in the pieces you present, the information you record, and the experience you craftComfort with flexible scheduling, including weekends and select holidaysA genuine passion for fine jewelry and the stories behind itExperience with Rolex or other luxury watch brands is a strong advantageKnowledge of jewelry repair processes or custom design workflows is a plusA high school diploma or equivalent is required; coursework or certification in gemology (GIA or equivalent) is a meaningful differentiatorWhy Wilson & SonThis is a place where your relationship-building skills matter as much as your sales numbers. You’ll work alongside people who take real pride in what they do, in a community where clients return not just for the jewelry, but for the people who helped them find it.