Events Team Member- Holland Civic Center Place

EVENTS TEAM MEMBER - Holland Civic Center Place HCC SFM, LLC LOCATION: Holland, MI DEPARTMENT: EVENTS REPORTS TO: FOOD & BEVERAGE SUPERVISOR STATUS: PART-TIME (NON-EXEMPT) ABOUT THE COMPANY: Holland Civic Center Place is an event, recreation, entertainment and community destination focused on improving the health and economic vitality of Holland, MI. You will be joining a service-minded team in an environment focused on fun, fulfillment and built to enrich the community. Holland Civic Center Place is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies SFC company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Events Team Member serves in several capacities including running a cash register, running concessions, bussing, serving, and occasional room setup. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Provide courteous and friendly first-in-class service to all guests Run a cash register for concessions or remote bars. Bussing tables during banquets Managing buffet lines by refilling/restocking when needed Stocking and setting up remote bars Stocking concessions with ice, canned beverages, snacks Resolve all guest concerns and complaints and/or direct to appropriate Manager Know and enforce the facility's policies and procedures Complete special projects, daily assignments and other duties as directed by management MINIMUM QUALIFICATIONS: Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary Excellent communication skills, both verbal and written Ability to maintain focus in a high-volume, fast-paced environment Must have excellent guest service skills Must be detail-oriented and have outstanding organizational skills Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations Must be respectful and friendly to our guests, visitors, spectators, leaders and fellow Team Members Must work well with others Must take personal initiative for the betterment of the team and venue Commitment to the safety and well-being of others Customer service and cash handling experience preferred or quick study WORKING CONDITIONS AND PHYSICAL DEMANDS: Must be able to lift 30 pounds waist high May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend Facility has intermittent noise PREFERRED: Have a basic understanding of events Customer service experience Event experience #J-18808-Ljbffr