{"schemaVersion":"jobsearcher.job.v1","id":"08983f54b1e0eee6c1487e67","url":"https://jobsearcher.com/jobs/08983f54b1e0eee6c1487e67","canonicalUrl":"https://jobsearcher.com/jobs/08983f54b1e0eee6c1487e67","title":"Senior Collaboration Engineer","description":"Overview\nAs an ePlus Senior Collaboration Engineer, you will be responsible for designing and implementing single‑ or multi‑vendor Collaboration Technology Solutions. You will have the opportunity to work within an industry‑leading account team to understand our clients’ needs and craft sustainable Collaboration roadmaps to get them there.\n\nResponsibilities\n\nAssist in creating and/or responding to Bill‑of‑Materials (BOM) and Statements of Work (SOW), verifying the solutions align with customer expectations.\n\nPlan and design solutions for multi‑vendor Collaboration solutions.\n\nServe as a pre‑sales resource for sales team members as necessary.\n\nServe as an escalation point for Engineers, Sr. Engineers and Consultants.\n\nTroubleshoot complex technology issues during and post implementation.\n\nAssess customer environment and make recommendations on solutions and improvements.\n\nEscalate issues to other team members, subject‑matter experts, and leadership as necessary.\n\nProvide deployment and implementation services of multi‑vendor Collaboration solutions in the customer environment(s).\n\nBe available to meet customers’ Collaboration needs as part of the overall solution.\n\nAlign / meet with key collaboration vendors to stay current on products, technologies, and trends.\n\nLead post‑sales implementations on professional services projects which could include directing the activities of others.\n\nMaintain multiple advanced manufacturer‑specific advanced certifications (e.g., CCIE, R/S, Voice, Brocade, CISSP, VCDX, UCS).\n\nServe each and every customer to ePlus’ standards.\n\nDesign and structure Collaboration solutions based on customer business requirements, technical constraints, and existing environments.\n\nLead the design, implementation, migration, and support of enterprise Collaboration solutions.\n\nServe as a technical authority across on‑prem, hybrid, and cloud Collaboration architectures.\n\nCollaborate effectively with Sales, Project Management, and Customer stakeholders throughout the delivery lifecycle.\n\nQualifications\n\nBachelor’s degree preferred.\n\n5+ years hands‑on experience upgrading and deploying Cisco Unified Communication technology.\n\n2+ years’ experience with Contact Center as a Service.\n\n2+ years’ experience deploying UC add‑ins such as Redsky, 9line, Intrado, Variphy, etc.\n\n2+ years’ experience with CCaaS (e.g., Webex Contact Center, Zoom Contact Center, Five9, etc.).\n\nCisco CUCM and /or UCCX certifications greatly preferred.\n\nExcellent customer service skills on phone, presenting, and in person.\n\nProfessional demeanor and good communication skills.\n\nProficiency in two or more of the following Collaboration technologies:\n\nCisco Unified Communications (Voice, Video, Messaging)\n\nVoIP and SIP‑based architectures\n\nVideo Conferencing Solutions\n\nDeployment and upgrade of Cisco Collaboration platforms, including:\n\nCisco Unified Communications Manager (CUCM)\n\nCisco Unity Connection\n\nCisco Unified Contact Center Express (UCCX)\n\nCisco IM & Presence (legacy environments)\n\nCisco Emergency Responder (CER)\n\nExperience with migration strategies from on‑prem to cloud or hybrid models is highly desirable.\n\nExperience with Cisco’s current Collaboration portfolio, including:\n\nWebex App (Calling, Messaging, Meetings)\n\nWebex Calling (Multi‑Tenant, Dedicated Instance)\n\nWebex Control Hub (user provisioning, policy management, analytics)\n\nHybrid Calling and interoperability with CUCM\n\nHands‑on experience deploying and supporting one or more SBC platforms (CUBE, AudioCodes, Ribbon, Oracle / Acme Packet), including SIP normalization, carrier integrations, security, and call routing.\n\nExperience delivering one or more Unified Communications as a Service (UCaaS) platforms (Webex Calling, Microsoft Teams Phone, RingCentral, Zoom Phone, 8x8).\n\nExperience with one or more Contact Center platforms (Webex Contact Center, Zoom Contact Center, Five9, NICE CXone, Genesys Cloud).\n\nExperience integrating and supporting call recording and WFO solutions (Eleveo, Calabrio, Verint, NICE).\n\nExperience deploying and supporting Collaboration ecosystem add‑ons (E911 / Emergency Services: RedSky, 9Line, Intrado; Mass Notification & Alerting: Singlewire InformaCast / Fusion; Analytics & Reporting: Variphy).\n\nPosition Specifics\n\nInitial base salary range: $120,000 – $170,000 annually.\n\nFinal base salary offered will be determined by job‑related knowledge, depth of experience, skills, certifications, and geographic location.\n\nCompensation may include commissions and discretionary bonuses.\n\nBenefits: medical, financial, 401(k) eligibility, employee stock purchase program, paid time off (vacation, sick time, personal leave). Participation details provided with an offer.\n\nPhysical Requirements\n\nSeated work with occasional standing or walking activities.\n\nReasonable accommodations provided in accordance with relevant laws.\n\nCommitment to Diversity, Inclusion and Belonging\n\nEqual opportunity employer; no discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other protected classification.\n\nDedicated to fostering a culture of diversity, inclusion, and belonging.\n\n#J-18808-Ljbffr","company":"Eplus","rawCompany":"eplus","city":"Durham","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-06-20T04:20:54.446Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Collaboration Engineer","description":"Overview\nAs an ePlus Senior Collaboration Engineer, you will be responsible for designing and implementing single‑ or multi‑vendor Collaboration Technology Solutions. You will have the opportunity to work within an industry‑leading account team to understand our clients’ needs and craft sustainable Collaboration roadmaps to get them there.\n\nResponsibilities\n\nAssist in creating and/or responding to Bill‑of‑Materials (BOM) and Statements of Work (SOW), verifying the solutions align with customer expectations.\n\nPlan and design solutions for multi‑vendor Collaboration solutions.\n\nServe as a pre‑sales resource for sales team members as necessary.\n\nServe as an escalation point for Engineers, Sr. Engineers and Consultants.\n\nTroubleshoot complex technology issues during and post implementation.\n\nAssess customer environment and make recommendations on solutions and improvements.\n\nEscalate issues to other team members, subject‑matter experts, and leadership as necessary.\n\nProvide deployment and implementation services of multi‑vendor Collaboration solutions in the customer environment(s).\n\nBe available to meet customers’ Collaboration needs as part of the overall solution.\n\nAlign / meet with key collaboration vendors to stay current on products, technologies, and trends.\n\nLead post‑sales implementations on professional services projects which could include directing the activities of others.\n\nMaintain multiple advanced manufacturer‑specific advanced certifications (e.g., CCIE, R/S, Voice, Brocade, CISSP, VCDX, UCS).\n\nServe each and every customer to ePlus’ standards.\n\nDesign and structure Collaboration solutions based on customer business requirements, technical constraints, and existing environments.\n\nLead the design, implementation, migration, and support of enterprise Collaboration solutions.\n\nServe as a technical authority across on‑prem, hybrid, and cloud Collaboration architectures.\n\nCollaborate effectively with Sales, Project Management, and Customer stakeholders throughout the delivery lifecycle.\n\nQualifications\n\nBachelor’s degree preferred.\n\n5+ years hands‑on experience upgrading and deploying Cisco Unified Communication technology.\n\n2+ years’ experience with Contact Center as a Service.\n\n2+ years’ experience deploying UC add‑ins such as Redsky, 9line, Intrado, Variphy, etc.\n\n2+ years’ experience with CCaaS (e.g., Webex Contact Center, Zoom Contact Center, Five9, etc.).\n\nCisco CUCM and /or UCCX certifications greatly preferred.\n\nExcellent customer service skills on phone, presenting, and in person.\n\nProfessional demeanor and good communication skills.\n\nProficiency in two or more of the following Collaboration technologies:\n\nCisco Unified Communications (Voice, Video, Messaging)\n\nVoIP and SIP‑based architectures\n\nVideo Conferencing Solutions\n\nDeployment and upgrade of Cisco Collaboration platforms, including:\n\nCisco Unified Communications Manager (CUCM)\n\nCisco Unity Connection\n\nCisco Unified Contact Center Express (UCCX)\n\nCisco IM & Presence (legacy environments)\n\nCisco Emergency Responder (CER)\n\nExperience with migration strategies from on‑prem to cloud or hybrid models is highly desirable.\n\nExperience with Cisco’s current Collaboration portfolio, including:\n\nWebex App (Calling, Messaging, Meetings)\n\nWebex Calling (Multi‑Tenant, Dedicated Instance)\n\nWebex Control Hub (user provisioning, policy management, analytics)\n\nHybrid Calling and interoperability with CUCM\n\nHands‑on experience deploying and supporting one or more SBC platforms (CUBE, AudioCodes, Ribbon, Oracle / Acme Packet), including SIP normalization, carrier integrations, security, and call routing.\n\nExperience delivering one or more Unified Communications as a Service (UCaaS) platforms (Webex Calling, Microsoft Teams Phone, RingCentral, Zoom Phone, 8x8).\n\nExperience with one or more Contact Center platforms (Webex Contact Center, Zoom Contact Center, Five9, NICE CXone, Genesys Cloud).\n\nExperience integrating and supporting call recording and WFO solutions (Eleveo, Calabrio, Verint, NICE).\n\nExperience deploying and supporting Collaboration ecosystem add‑ons (E911 / Emergency Services: RedSky, 9Line, Intrado; Mass Notification & Alerting: Singlewire InformaCast / Fusion; Analytics & Reporting: Variphy).\n\nPosition Specifics\n\nInitial base salary range: $120,000 – $170,000 annually.\n\nFinal base salary offered will be determined by job‑related knowledge, depth of experience, skills, certifications, and geographic location.\n\nCompensation may include commissions and discretionary bonuses.\n\nBenefits: medical, financial, 401(k) eligibility, employee stock purchase program, paid time off (vacation, sick time, personal leave). Participation details provided with an offer.\n\nPhysical Requirements\n\nSeated work with occasional standing or walking activities.\n\nReasonable accommodations provided in accordance with relevant laws.\n\nCommitment to Diversity, Inclusion and Belonging\n\nEqual opportunity employer; no discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other protected classification.\n\nDedicated to fostering a culture of diversity, inclusion, and belonging.\n\n#J-18808-Ljbffr","datePosted":"2026-06-20T04:20:54.446Z","dateModified":"2026-06-20T04:20:54.446Z","hiringOrganization":{"@type":"Organization","name":"Eplus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"08983f54b1e0eee6c1487e67"},"url":"https://jobsearcher.com/jobs/08983f54b1e0eee6c1487e67"}}