{"schemaVersion":"jobsearcher.job.v1","id":"08719ff92612416816ebad00","url":"https://jobsearcher.com/jobs/08719ff92612416816ebad00","canonicalUrl":"https://jobsearcher.com/jobs/08719ff92612416816ebad00","title":"Sr. Technical Optical Support Engineer","description":"Job Description\nThe Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.\n\nHow You Will Contribute And What You Will Learn\n\nProvide advanced technical support and product expertise to customers, ensuring a high level of satisfaction.\n\nTroubleshoot complex issues and offer innovative solutions, often at the system level.\n\nAct as the primary interface between customers and R&D, escalating and following up on critical customer problems.\n\nMaintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements.\n\nCollaborate with cross-functional teams to ensure a seamless support experience for customers.\n\nDocument and report on support activities, providing valuable insights for process improvements.\n\nOffer training and guidance to less experienced team members, fostering a culture of knowledge sharing.\n\nEnsure compliance with company policies and procedures, maintaining a high standard of professionalism.\n\nPeriodically take on-call duties, providing 24/7 support coverage as required.\n\nKey Skills And Experience\n\nA bachelor's degree in Computer Science, Engineering, or a related field is preferred.\n\nMinimum 3 years of experience in a technical support role, with a proven track record of success.\n\nExcellent problem-solving skills and the ability to think critically and creatively.\n\nStrong communication skills, both written and verbal, with the ability to explain complex concepts simply.\n\nA customer-centric approach, with a focus on delivering exceptional support and building strong relationships.\n\nProficiency in relevant software and tools used for technical support and troubleshooting.\n\nAbility to work independently and manage multiple tasks in a fast-paced environment.\n\nAnalytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution.\n\nWillingness to continuously learn and adapt to new technologies and support methodologies.\n\nFlexibility to work in a 24/7 support environment, including periodic on-call duties.\n\n#J-18808-Ljbffr","company":"Nokia","rawCompany":"nokia","city":"Springfield","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-25T04:01:01.863Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Technical Optical Support Engineer","description":"Job Description\nThe Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.\n\nHow You Will Contribute And What You Will Learn\n\nProvide advanced technical support and product expertise to customers, ensuring a high level of satisfaction.\n\nTroubleshoot complex issues and offer innovative solutions, often at the system level.\n\nAct as the primary interface between customers and R&D, escalating and following up on critical customer problems.\n\nMaintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements.\n\nCollaborate with cross-functional teams to ensure a seamless support experience for customers.\n\nDocument and report on support activities, providing valuable insights for process improvements.\n\nOffer training and guidance to less experienced team members, fostering a culture of knowledge sharing.\n\nEnsure compliance with company policies and procedures, maintaining a high standard of professionalism.\n\nPeriodically take on-call duties, providing 24/7 support coverage as required.\n\nKey Skills And Experience\n\nA bachelor's degree in Computer Science, Engineering, or a related field is preferred.\n\nMinimum 3 years of experience in a technical support role, with a proven track record of success.\n\nExcellent problem-solving skills and the ability to think critically and creatively.\n\nStrong communication skills, both written and verbal, with the ability to explain complex concepts simply.\n\nA customer-centric approach, with a focus on delivering exceptional support and building strong relationships.\n\nProficiency in relevant software and tools used for technical support and troubleshooting.\n\nAbility to work independently and manage multiple tasks in a fast-paced environment.\n\nAnalytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution.\n\nWillingness to continuously learn and adapt to new technologies and support methodologies.\n\nFlexibility to work in a 24/7 support environment, including periodic on-call duties.\n\n#J-18808-Ljbffr","datePosted":"2026-08-25T04:01:01.863Z","dateModified":"2026-08-25T04:01:01.863Z","hiringOrganization":{"@type":"Organization","name":"Nokia","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"08719ff92612416816ebad00"},"url":"https://jobsearcher.com/jobs/08719ff92612416816ebad00"}}