Customer Support Specialist

Job TypeFull-timeDescriptionThe Customer Support Specialist will work under the Senior Customer Service Manager and is responsible for fostering strong relationships with our customers. This individual will process sales and production orders, handle customer inquiries, and ensure timely resolutions for both internal and external customers. The Customer Support Specialist will be able to utilize technology and collaborate with different departments to ensure accurate and timely responses.Responsibilities Not Limited ToRelationship ManagementEstablish and build strong relationships with customers to ensure a positive customer experienceProactively communicate production changes to customersRespond to customer inquiries in a timely mannerProvide pricing to customers when neededExude the proper sense of urgency based on the needs of the customerCollaborationExemplify teamwork and provide exceptional support to internal and external customersRecord customer changes and process appropriately through productionEscalate concerns and involve proper departments when neededProcess ManagementHandle day-to-day activities of assigned account list and serve as liaison between customer, quality, engineering and manufacturing departmentsAccurately process and verify purchase ordersEstimate delivery times on orders, factoring in lead time and track through the production processMonitor production processes for communication purposes including fulfillment, shipping and logistics requirementsData Management and TechnologyManage CRM and meet all requirements for effective data managementRun daily reports to track orders and act accordinglyMaintain and communicate through a shared group box for all customer inquiriesManage customer data within company systems including ERP & CRM systemsPerform account maintenance duties for customers including portal managementRequirementsCompetenciesEffective interpersonal skills with a proactive approach to customer serviceExcellent verbal and written communication skillsStrong organizational and attention to detailProficient in Microsoft Office, CRM and ERP - Salesforce preferredMinimum Qualifications2 years minimum experienceUnderstand manufacturing lead times, capacity constraints, and production sequencing to set realistic customer expectationsMake day to day decisions within defined authority levels to prevent order delays and customer impactAct as the single point of ownership for assigned customer orders and accountsDrive issues to resolution by coordinating cross-functional partners and escalating with recommended solutionsAt VMC Group we believe in supporting our employees both professionally and personally. When you join our team, you gain more than just a job — you gain access to a range of benefits designed to promote your well-being, growth, and financial security.Health, dental and vision insurance401K with company matchLife InsuranceFlexible Spending AccountsGenerous annual time off policy12 Company-Paid holidaysA Solid Wellness Program to support your personal health goalsProfessional development opportunitiesJoin our team and build a rewarding career where your contributions are valued and your growth is supported. Be a part of a fast-growing, technology-driven manufacturing company — APPLY TODAY!We provide equal employment opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.