Client Success Associate

Job Description Job SummaryWe are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customer's call, collect relevant information, and provide solutionsSchedule and manage field technicians (photographers)Use best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactionsAttend trainings to maintain up-to-date skills and knowledgeQualificationsHigh school diploma/GED (College Degree Preferred)Previous experience as a Customer Service Representative or in a similar roleComfortable using computers and customer management softwareExcellent phone and verbal communication skills xhyhwjd Understanding of active listening techniquesAbility to work well under pressureHighly organized with the ability to prioritize projects and manage time effectivelyBenefits/PerksCompetitive Compensation with Annual Pay Increases and BonusesPaid Time OffCareer Growth OpportunitiesWeekly Team Building Lunches and Events