Intake/ Outreach Worker

About Us: Maslow Project is a small but growing nonprofit in Southern, OR. We are dedicated to supporting youth and families experiencing homelessness, with a prevention and goal-based approach. We believe in empowering our clients through education and advocacy, in order to foster their resilience and self-sufficiency. Our goal is to hire and retain highly skilled, motivated, and compassionate social service professionals to lift up and support youth and families in our community. Join our team! Why You Should Apply: Impactful Work: Directly contribute to helping unhoused youth and families achieve stability and self-sufficiency. Growth Opportunities: Develop professionally with access to ongoing training, certifications, and career advancement. Supportive Environment: Work in a collaborative, inclusive, and positive workplace where your contributions are valued. Community Involvement: Engage with local schools, agencies, and community partners to create a network of support for our clients. Your Role as an Intake/Outreach Worker: This role is suited for individuals who are looking to play a key role in our Resource Center by welcoming clients, donors, and volunteers into the building. We are looking for someone who is outgoing, engaging and upholds high standards of customer service. Key Responsibilities: Client Engagement and Advocacy (50-70%): Build and maintain relationships with school staff, community resources, agency partners, and other key stakeholders. Develop rapport and trust with youth and families, assessing their needs as they come into our drop in center, and connecting them with case managers, and other services as appropriate. Provide direct support to clients, including distributing basic supplies, offering emergency service linkages, and ensuring clients are aware of Maslow Project’s resources. Triage client needs and maintain a safe environment in the drop in center for all ages. Outreach and Community Engagement (30-50%): Conduct street and community outreach to locate and connect with youth and families who may be eligible for services. Meet clients where they are, both physically and emotionally, to provide tailored support. Collaborate with other outreach providers to coordinate efforts and share resources. Promote community awareness of homeless youth issues and Maslow Project services. Participate in annual efforts like the Point in Time Count to identify unsheltered youth and families. Eligibility requirements include: Education: High School Diploma, GED, or equivalent education (2 years of college or relevant experience). We recognize the value of formal education and relevant life experiences. Equivalent life experiences or specialized training relevant to the role will also be considered. Experience: A minimum of two years of direct experience in supporting youth and families, with at least one year of customer service experience. This can include paid employment, internships, volunteer work, or relevant personal experiences. Skills and Knowledge: Excellent customer service skills, including active listening, professional etiquette, and ability to multitask and triage in a fast passed environment. Knowledge of community resources a plus! Employee Expectations: Willingness to collaborate and maintain positive relationships with clients, team members, and community partners. Evidence of professional communication, problem-solving, and maintaining boundaries, as well as usual workplace expectations. Additional Requirements: Dependable and reliable, with prompt responses to inquiries Good judgment and discernment Valid driver's license, good driving record, and auto insurance Physical and Working Conditions: This role involves a mix of office work, community engagement, and occasional outdoor activities in various weather conditions. Physical demands include walking, standing, lifting, and occasional driving. Join Us: Be part of a outcome based, mission-driven team committed to making a difference. Apply today by submitting a resume and cover letter! Job Type: Full-time Pay: $19.00 - $21.00 per hour Benefits: 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance Schedule: 8 hour shift Monday to Friday Application Question(s): Are you able to pass a pre-employment drug screen for all substances including marijuana? License/Certification: Driver's License (Preferred) Ability to Relocate: Medford, OR 97501: Relocate before starting work (Required) Work Location: In person