{"schemaVersion":"jobsearcher.job.v1","id":"08053dab10b910e5615451da","url":"https://jobsearcher.com/jobs/08053dab10b910e5615451da","canonicalUrl":"https://jobsearcher.com/jobs/08053dab10b910e5615451da","title":"Application Support Engineer","description":"Get AI-powered advice on this job and more exclusive features.\r\nDirect message the job poster from Crypto.com\r\nResponsibilities\r\nEnsure maximum uptime for multiple production systems\r\nProvide L1/L2 application production support to users for trading, data processing, and IT operations\r\nProvide weekend support on a rotational basis and occasional public holiday support\r\nManage, own and frequently follow-up incidents and requests raised to the team\r\nMonitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams\r\nAssume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders\r\nPerform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis\r\nWork closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams\r\nWork to comply with SLA and OLA\r\nHands-on for incident management, change management and response management and writing RCA reports\r\nDocument knowledge articles and manage the team's knowledge base; share and promote overall knowledge level\r\nCoordinate between product and development teams to ensure effective delivery of supporting services to the end-user\r\nResponsibilities\r\nEnsure maximum uptime for multiple production systems\r\nProvide L1/L2 application production support to users for trading, data processing, and IT operations\r\nProvide weekend support on a rotational basis and occasional public holiday support\r\nManage, own and frequently follow-up incidents and requests raised to the team\r\nMonitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams\r\nAssume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders\r\nPerform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis\r\nWork closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams\r\nWork to comply with SLA and OLA\r\nHands-on for incident management, change management and response management and writing RCA reports\r\nDocument knowledge articles and manage the team's knowledge base; share and promote overall knowledge level\r\nProvide support in non-office hours during emergency situations\r\nCoordinate between product and development teams to ensure effective delivery of supporting services to the end-user\r\nRequirements Very strong sense of self-discipline, responsibility and integrity\r\nA strong interest in working in crypto technology and financial environments\r\nMin 3-5 years of experience in application support with fintech background\r\nVery strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity\r\nSupport experience in applications on Linux environment and cloud computing\r\nKnowledge in basic linux commands\r\nExperience in any code/scripting languages\r\nProficient in SQL Database queries and relational database concepts\r\nFamiliar with log traversal tools such as Sumologic or Kibana, or via linux command line\r\nGood knowledge in formal and practical production support model\r\nExperience with ITSM platforms like Jira, ServiceNow, etc\r\nExcellent problem solving skill with a keen eye for detail\r\nExcellent communication and interpersonal skills\r\nExcellent time management ability and self organised and motivated\r\nPreferred Technical Skills: Good understanding of the ITIL V3/4 framework is highly preferred\r\nUnderstanding of AWS / Kubernetes is a plus\r\nKnowledge of Redis and log queries is a plus\r\nExperience in automations / AI would be an advantage\r\nExperience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud\r\nExperience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems\r\nLife @ Crypto.com\r\nEmpowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.\r\nTransformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.\r\nGrowth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.\r\nWork Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.\r\nOne cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.\r\nAre you ready to kickstart your future with us?\r\nBenefits\r\nCompetitive salary\r\nMedical insurance package with extended coverage to dependents\r\nAttractive annual leave entitlement including: birthday, work anniversary\r\nWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-up\r\nAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.\r\nWork Perks: crypto.com visa card provided upon joining\r\nOur Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.\r\nAbout Crypto.com :\r\nFounded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.\r\nLearn more at https://crypto.com .\r\nCrypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.\r\nPersonal data provided by applicants will be used for recruitment purposes only.\r\nSeniority level Seniority level Associate\r\nEmployment type Employment type Full-time\r\nJob function Job function Engineering and Information Technology\r\nReferrals increase your chances of interviewing at Crypto.com by 2x\r\nSign in to set job alerts for \"Application Support Engineer\" roles. San Francisco, CA $100,000.00-$140,000.00 3 months ago\r\nTechnical Support Engineer - Global Customer Support Palo Alto, CA $75,000.00-$150,000.00 2 weeks ago\r\nPalo Alto, CA $75,000.00-$150,000.00 2 weeks ago\r\nHelpdesk and Application Support Specialist Burbank, CA $65,000.00-$72,000.00 3 weeks ago\r\nGold River, CA $45,000.00-$60,000.00 2 weeks ago\r\nPleasanton, CA $136,000.00-$187,000.00 1 month ago\r\nSan Francisco, CA $91.43-$111.43 5 days ago\r\nIrvine, CA $100,000.00-$110,000.00 1 week ago\r\nSan Francisco, CA $90,000.00-$150,000.00 3 weeks ago\r\nSenior Google Application Support Analyst (US, Hybrid) Enterprise Technology Executive Support Engineer We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.\r\nJ-18808-Ljbffr","company":"Cryptocom","rawCompany":"cryptocom","city":"California","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:35:00.084Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"Get AI-powered advice on this job and more exclusive features.\r\nDirect message the job poster from Crypto.com\r\nResponsibilities\r\nEnsure maximum uptime for multiple production systems\r\nProvide L1/L2 application production support to users for trading, data processing, and IT operations\r\nProvide weekend support on a rotational basis and occasional public holiday support\r\nManage, own and frequently follow-up incidents and requests raised to the team\r\nMonitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams\r\nAssume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders\r\nPerform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis\r\nWork closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams\r\nWork to comply with SLA and OLA\r\nHands-on for incident management, change management and response management and writing RCA reports\r\nDocument knowledge articles and manage the team's knowledge base; share and promote overall knowledge level\r\nCoordinate between product and development teams to ensure effective delivery of supporting services to the end-user\r\nResponsibilities\r\nEnsure maximum uptime for multiple production systems\r\nProvide L1/L2 application production support to users for trading, data processing, and IT operations\r\nProvide weekend support on a rotational basis and occasional public holiday support\r\nManage, own and frequently follow-up incidents and requests raised to the team\r\nMonitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams\r\nAssume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders\r\nPerform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis\r\nWork closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams\r\nWork to comply with SLA and OLA\r\nHands-on for incident management, change management and response management and writing RCA reports\r\nDocument knowledge articles and manage the team's knowledge base; share and promote overall knowledge level\r\nProvide support in non-office hours during emergency situations\r\nCoordinate between product and development teams to ensure effective delivery of supporting services to the end-user\r\nRequirements Very strong sense of self-discipline, responsibility and integrity\r\nA strong interest in working in crypto technology and financial environments\r\nMin 3-5 years of experience in application support with fintech background\r\nVery strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity\r\nSupport experience in applications on Linux environment and cloud computing\r\nKnowledge in basic linux commands\r\nExperience in any code/scripting languages\r\nProficient in SQL Database queries and relational database concepts\r\nFamiliar with log traversal tools such as Sumologic or Kibana, or via linux command line\r\nGood knowledge in formal and practical production support model\r\nExperience with ITSM platforms like Jira, ServiceNow, etc\r\nExcellent problem solving skill with a keen eye for detail\r\nExcellent communication and interpersonal skills\r\nExcellent time management ability and self organised and motivated\r\nPreferred Technical Skills: Good understanding of the ITIL V3/4 framework is highly preferred\r\nUnderstanding of AWS / Kubernetes is a plus\r\nKnowledge of Redis and log queries is a plus\r\nExperience in automations / AI would be an advantage\r\nExperience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud\r\nExperience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems\r\nLife @ Crypto.com\r\nEmpowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.\r\nTransformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.\r\nGrowth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.\r\nWork Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.\r\nOne cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.\r\nAre you ready to kickstart your future with us?\r\nBenefits\r\nCompetitive salary\r\nMedical insurance package with extended coverage to dependents\r\nAttractive annual leave entitlement including: birthday, work anniversary\r\nWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-up\r\nAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.\r\nWork Perks: crypto.com visa card provided upon joining\r\nOur Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.\r\nAbout Crypto.com :\r\nFounded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.\r\nLearn more at https://crypto.com .\r\nCrypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.\r\nPersonal data provided by applicants will be used for recruitment purposes only.\r\nSeniority level Seniority level Associate\r\nEmployment type Employment type Full-time\r\nJob function Job function Engineering and Information Technology\r\nReferrals increase your chances of interviewing at Crypto.com by 2x\r\nSign in to set job alerts for \"Application Support Engineer\" roles. San Francisco, CA $100,000.00-$140,000.00 3 months ago\r\nTechnical Support Engineer - Global Customer Support Palo Alto, CA $75,000.00-$150,000.00 2 weeks ago\r\nPalo Alto, CA $75,000.00-$150,000.00 2 weeks ago\r\nHelpdesk and Application Support Specialist Burbank, CA $65,000.00-$72,000.00 3 weeks ago\r\nGold River, CA $45,000.00-$60,000.00 2 weeks ago\r\nPleasanton, CA $136,000.00-$187,000.00 1 month ago\r\nSan Francisco, CA $91.43-$111.43 5 days ago\r\nIrvine, CA $100,000.00-$110,000.00 1 week ago\r\nSan Francisco, CA $90,000.00-$150,000.00 3 weeks ago\r\nSenior Google Application Support Analyst (US, Hybrid) Enterprise Technology Executive Support Engineer We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:35:00.084Z","dateModified":"2026-04-09T15:35:00.084Z","hiringOrganization":{"@type":"Organization","name":"Cryptocom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"California","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"08053dab10b910e5615451da"},"url":"https://jobsearcher.com/jobs/08053dab10b910e5615451da"}}