{"schemaVersion":"jobsearcher.job.v1","id":"07d8acdf0917b0f7e8cc90a6","url":"https://jobsearcher.com/jobs/07d8acdf0917b0f7e8cc90a6","canonicalUrl":"https://jobsearcher.com/jobs/07d8acdf0917b0f7e8cc90a6","title":"Solutions Performance Manager","description":"Performance Manager / Product SME, Dealer Solutions Account Management\nSME expert in one of: DMS, CRM, Service or Marketing\n\nEmployment Type: Full-Time\n\nRole Overview\nThe Solutions Performance Manager / Product SME for [Product] is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their [???] inset DMS, CRM, Service, and Marketing.\nThey work side-by-side with Account Managers to:\nDrive product adoption\nDeliver performance improvement recommendations\nOptimize dealership workflows\nProvide training, insights, and best practices\nSupport renewal and expansion by demonstrating measurable results\nThis role is highly consultative, hands-on, and data-driven, acting as the “product and performance engine” for the territory.\n\nKey Responsibilities\nProduct Adoption & Utilization Leadership in assigned Platform (DMS/CRM/Service/Marketing)\nEnsure customers fully adopt and use their contracted solutions, including:\nDMS workflows: Service, Parts, Accounting, Inventory, Variable Ops\nCRM workflows: Lead handling, BDC processes, showroom tracking\nService operations: Lane check-in, scheduling, inspections, tech productivity\nMarketing solutions: Campaign automation, retention journeys, equity mining, reputation\nConduct usage audits and work with customers to close adoption gaps.\nPerformance Improvement & Dealership Optimization\nWith Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.\nLead on-site or virtual coaching sessions focused on improving:\nTechnician efficiency & labor hours\nLead response times, appointment set ratios, and close rates\nService retention, upsell capture, and multi-point inspection usage\nMarketing ROI and customer lifetime value\nDeliver scalable workflows, playbooks, and best practices tailored to dealership size.\nCustomer Engagement & Value Demonstration\nFocus on customer operational performance and adoption.\nDealerships visits will be coordinated by the Account Manager, who maintains primary ownership of the customer relationship.\nParticipate in QBRs with Account Managers to present data, performance insights, and product roadmaps.\nProvide clear ROI storytelling that ties product usage to KPI improvements.\nBuild strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers).\nData Analysis & Reporting\nMonitor usage dashboards, performance KPIs, and adoption analytics to identify trends and prioritize accounts.\nDeliver clear, data-backed recommendations and action plans.\nMaintain documentation of customer progress, including training logs, KPIs, and next steps.\nCross-Functional Collaboration\nProvide Product and Engineering teams with field insights related to:\nFeature gaps\nIntegration requests (e.g., DMS, CRM, OEM tools)\nWorkflow challenges\nCompetitive intelligence\nWork with Support and Professional Services to resolve technical issues impacting adoption.\nPartner with Marketing to share customer success stories and support case studies.\nTerritory Support\nCoordinate with Account Managers to support renewal readiness by driving proactive value realization. Prioritization for Adoption, At Risk Customers, Strategic Accounts.\nRecommend prioritize on which accounts need on-site vs. virtual engagement.\nAssist with onboarding workflows for new rooftops added through expansion.\nQualifications\nRequired\n3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.\nStrong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.\nHands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).\nExcellent skills in coaching, training, process improvement, and data analysis.\nAbility to communicate complex workflows clearly to dealership users and leaders.\nPreferred\nFamiliarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).\nExperience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).\nBackground in BDC operations, service lane management, or dealership marketing.\nPrior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.\nProven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).\nSuccess Metrics\nProduct adoption & utilization levels across DMS, CRM, Service, Marketing Platforms\nPerformance KPI improvements (service hours, CRM conversion, marketing ROI, etc.)\nCustomer satisfaction (NPS/CSAT) and reduction in escalations\nImpact on renewal readiness through value demonstration\nCompletion of performance engagements and achievement of customer objectives\nQuality of documentation, reporting, and best practice delivery\nCompetencies\nOperational Expertise – Deep understanding of automotive workflows.\nProduct Mastery – Expert-level proficiency in assigned solutions.\nAnalytical Mindset – Uses data to diagnose issues and guide coaching.\nCommunication & Coaching – Clear, patient, and persuasive.\nCustomer Empathy – Understands the daily realities of dealership teams.\nCollaboration – Works seamlessly with Account Managers and cross-functional partners.\nExecution Discipline – Organized, dependable, and detail-oriented.\nTravel\n60- 75% depending on territory/area size, customer needs, and on-site support requirements.\n\nEQUAL OPPORTUNITY EMPLOYER\nThe Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.","company":"Solera","rawCompany":"solera","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T15:13:01.180Z","occupations":[{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"441110","title":"New Car Dealers","slug":"new-car-dealers"},{"code":"441120","title":"Used Car Dealers","slug":"used-car-dealers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Performance Manager","description":"Performance Manager / Product SME, Dealer Solutions Account Management\nSME expert in one of: DMS, CRM, Service or Marketing\n\nEmployment Type: Full-Time\n\nRole Overview\nThe Solutions Performance Manager / Product SME for [Product] is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their [???] inset DMS, CRM, Service, and Marketing.\nThey work side-by-side with Account Managers to:\nDrive product adoption\nDeliver performance improvement recommendations\nOptimize dealership workflows\nProvide training, insights, and best practices\nSupport renewal and expansion by demonstrating measurable results\nThis role is highly consultative, hands-on, and data-driven, acting as the “product and performance engine” for the territory.\n\nKey Responsibilities\nProduct Adoption & Utilization Leadership in assigned Platform (DMS/CRM/Service/Marketing)\nEnsure customers fully adopt and use their contracted solutions, including:\nDMS workflows: Service, Parts, Accounting, Inventory, Variable Ops\nCRM workflows: Lead handling, BDC processes, showroom tracking\nService operations: Lane check-in, scheduling, inspections, tech productivity\nMarketing solutions: Campaign automation, retention journeys, equity mining, reputation\nConduct usage audits and work with customers to close adoption gaps.\nPerformance Improvement & Dealership Optimization\nWith Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.\nLead on-site or virtual coaching sessions focused on improving:\nTechnician efficiency & labor hours\nLead response times, appointment set ratios, and close rates\nService retention, upsell capture, and multi-point inspection usage\nMarketing ROI and customer lifetime value\nDeliver scalable workflows, playbooks, and best practices tailored to dealership size.\nCustomer Engagement & Value Demonstration\nFocus on customer operational performance and adoption.\nDealerships visits will be coordinated by the Account Manager, who maintains primary ownership of the customer relationship.\nParticipate in QBRs with Account Managers to present data, performance insights, and product roadmaps.\nProvide clear ROI storytelling that ties product usage to KPI improvements.\nBuild strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers).\nData Analysis & Reporting\nMonitor usage dashboards, performance KPIs, and adoption analytics to identify trends and prioritize accounts.\nDeliver clear, data-backed recommendations and action plans.\nMaintain documentation of customer progress, including training logs, KPIs, and next steps.\nCross-Functional Collaboration\nProvide Product and Engineering teams with field insights related to:\nFeature gaps\nIntegration requests (e.g., DMS, CRM, OEM tools)\nWorkflow challenges\nCompetitive intelligence\nWork with Support and Professional Services to resolve technical issues impacting adoption.\nPartner with Marketing to share customer success stories and support case studies.\nTerritory Support\nCoordinate with Account Managers to support renewal readiness by driving proactive value realization. Prioritization for Adoption, At Risk Customers, Strategic Accounts.\nRecommend prioritize on which accounts need on-site vs. virtual engagement.\nAssist with onboarding workflows for new rooftops added through expansion.\nQualifications\nRequired\n3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.\nStrong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.\nHands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).\nExcellent skills in coaching, training, process improvement, and data analysis.\nAbility to communicate complex workflows clearly to dealership users and leaders.\nPreferred\nFamiliarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).\nExperience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).\nBackground in BDC operations, service lane management, or dealership marketing.\nPrior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.\nProven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).\nSuccess Metrics\nProduct adoption & utilization levels across DMS, CRM, Service, Marketing Platforms\nPerformance KPI improvements (service hours, CRM conversion, marketing ROI, etc.)\nCustomer satisfaction (NPS/CSAT) and reduction in escalations\nImpact on renewal readiness through value demonstration\nCompletion of performance engagements and achievement of customer objectives\nQuality of documentation, reporting, and best practice delivery\nCompetencies\nOperational Expertise – Deep understanding of automotive workflows.\nProduct Mastery – Expert-level proficiency in assigned solutions.\nAnalytical Mindset – Uses data to diagnose issues and guide coaching.\nCommunication & Coaching – Clear, patient, and persuasive.\nCustomer Empathy – Understands the daily realities of dealership teams.\nCollaboration – Works seamlessly with Account Managers and cross-functional partners.\nExecution Discipline – Organized, dependable, and detail-oriented.\nTravel\n60- 75% depending on territory/area size, customer needs, and on-site support requirements.\n\nEQUAL OPPORTUNITY EMPLOYER\nThe Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.","datePosted":"2026-08-05T15:13:01.180Z","dateModified":"2026-08-05T15:13:01.180Z","hiringOrganization":{"@type":"Organization","name":"Solera","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"07d8acdf0917b0f7e8cc90a6"},"url":"https://jobsearcher.com/jobs/07d8acdf0917b0f7e8cc90a6"}}