{"schemaVersion":"jobsearcher.job.v1","id":"07a36c69aabf7c46b9492bd7","url":"https://jobsearcher.com/jobs/07a36c69aabf7c46b9492bd7","canonicalUrl":"https://jobsearcher.com/jobs/07a36c69aabf7c46b9492bd7","title":"Program Manager","description":"Job Title: Program Manager – Contact Center (NICE/Genesys)Location: Dallas, TX (Hybrid – 4 days onsite, Local Only)Duration: 6+ Months (Extendable)Experience: 12+ YearsJob Description:We are seeking an experienced Program Manager to lead end-to-end implementation and transformation of enterprise contact center platforms using NICE or Genesys technologies.Key Responsibilities:Lead implementation of NICE/Genesys contact center platformsDrive architecture for IVR, telephony, routing, and digital channelsManage integrations with CRM and enterprise systemsOversee vendor management and cross-functional teamsEnsure governance, risk management, and successful deliveryRequired Skills:Experience with NICE or Genesys platformsStrong knowledge of IVR, telephony, contact center architectureAPI & middleware integration experienceProgram management (large-scale transformation)Nice to Have:Insurance domainAI-enabled contact center (chatbots, analytics)PMP / Agile certificationIT Recruiter | S4 AnalyticsPlease feel free to reach me at + 1(469)-429-8065Pavan@s4analytix.com","company":"S4 Analytics","rawCompany":"s4 analytics","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:52:39.867Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Job Title: Program Manager – Contact Center (NICE/Genesys)Location: Dallas, TX (Hybrid – 4 days onsite, Local Only)Duration: 6+ Months (Extendable)Experience: 12+ YearsJob Description:We are seeking an experienced Program Manager to lead end-to-end implementation and transformation of enterprise contact center platforms using NICE or Genesys technologies.Key Responsibilities:Lead implementation of NICE/Genesys contact center platformsDrive architecture for IVR, telephony, routing, and digital channelsManage integrations with CRM and enterprise systemsOversee vendor management and cross-functional teamsEnsure governance, risk management, and successful deliveryRequired Skills:Experience with NICE or Genesys platformsStrong knowledge of IVR, telephony, contact center architectureAPI & middleware integration experienceProgram management (large-scale transformation)Nice to Have:Insurance domainAI-enabled contact center (chatbots, analytics)PMP / Agile certificationIT Recruiter | S4 AnalyticsPlease feel free to reach me at + 1(469)-429-8065Pavan@s4analytix.com","datePosted":"2026-04-09T09:52:39.867Z","dateModified":"2026-04-09T09:52:39.867Z","hiringOrganization":{"@type":"Organization","name":"S4 Analytics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"07a36c69aabf7c46b9492bd7"},"url":"https://jobsearcher.com/jobs/07a36c69aabf7c46b9492bd7"}}