Parts Counter Specialist

Parts Counter Specialist Since 1904, Koenig Equipment has been family-owned and setting the standards for the Agriculture, Lawn & Garden, and Construction industries. Our core values of customer service, courage, continuous learning, ownership, and trust support our mission of being the preferred choice of customers, employees, and manufacturers alike. Our reputation of superior customer support has enabled growth, reinvestment, new and challenging jobs, and shareholder value for over four generations. Koenig is currently seeking a talented Parts Professional to add to our Team in Richmond, IN. Primary Responsibilities: Greet customers, find out what product or service they require, satisfy the request or offer a solution; for non parts customers introduce them to an appropriate team member. Serve customers to purchase replacement parts and supplies required to properly maintain and service their agricultural and lawn and garden equipment. Record sales transactions and bin inventory records accurately. Assist clients in managing their parts expense through our several parts stocking programs and handling machine down requests in an urgent manner. Assist in merchandising the parts display area and keeping them organized. Ability to use IntelliDealer and Parts Lookup to service customers. Be familiar with all parts policies, forms and documents utilized in the parts department. Have the ability to build relationships with customers making them “A Customer for Life”. Provide applicable assistance Service and Sales administration processes. Responsible for assisting service technicians by looking up parts required to complete customer, internal or warranty repairs. Delivery of parts and supplies to designated supply points within our service department per the branch plan. When required process returned parts immediately. Receive in stock orders and daily orders putting away stock as required. Process pallets, envirocrates and other returns per branch plan. Perform other duties as assigned. Qualifications: 3-5 years of previous experience working a Dealership Parts Dept. preferred Ability to work Saturdays and flexible seasonal hours as scheduled. Strong customer relation and interpersonal skills. Knowledge of parts systems, particularly computerized parts systems. Basic technical skills to help clients select the correct parts. Good computer skills and excellent attention to detail. Selling skills, especially selling all parts to complete the job. Ability to lift 50 lbs and reach all shelves in the parts department.