Medical Front Office - Patient Service Specialist

Medical Back Office - Patient Service SpecialistBelmont, CaliforniaJob DescriptionThis back-end Patient Support Specialist position focuses on insurance verification and administrative support with no in-person patient interaction. The ideal candidate will be a self-starter, motivated, and comfortable working independently in a fast-paced medical office environment. Prior experience with front desk operations, medical offices, or insurance verification is a strong plus.When patients enter our center, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.ScheduleCenter Location: 3532 Alameda De Las Pulgas, Menlo Park CA 94025Type of Employment: Full TimeHours: WeekdaysCompensation $22.00 - $25.00/hour based on experienceWhy Join Us: (benefits for full-time at 32+ hours/week)Start Strong: Our mentorship and orientation programs ensure a successful transitionRecharge & Refresh: Generous PTO to maintain a healthy work-life balanceYour Health Matters: Comprehensive medical/RX, health, vision, and dental plan offeringsInvest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protectionGreet and register patients and provide information about what to expect during their visit and information about their next appointment as they check outSchedule patient appointments in person and via phoneRegular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development teamCollect co-pays from patients, manage payer approvals and conduct insurance authorizations and verificationsMinimum QualificationsHigh School Diploma or GEDPreferred QualificationsInsurance Verification Experience1 Year of Medical Office ExperiencePhysical RequirementsAbility to walk, stand, bend, and reach consistently throughout a work day/shiftAppropriate manual dexterity to enable typing (including10-key) throughout a work day/shiftAbility to lift up to 25lbs, safely, from ground to waist using proper body mechanicsAbility to carry office supplies up to 10lbsVisual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written directionAbility to speak and hear sufficiently to understand and give directions