Operations Assistant

Position Summary JOB DESCRIPTION Fedcap NYC provides programs and services that change the lives of marginalized people facing barriers to economic and social well-being. Our Transition Planning & Transportation program (TPT) provides comprehensive, culturally competent services to individuals detained in city jails and supports their successful reentry into the community. As Operations Assistant, you will be a core member of the Fedcap TPT team, responsible for providing administrative support services for staff and participants of Jail-Based services.Your Responsibilities Will IncludeOperations & Program Support Provide participant reception services, greet participants, and answer and direct phone calls from the hotline. Ensures Workshop Facilitators have the supplies necessary for the workshop space Print reports and review for errors and inconsistencies Tracks invoices for the program Tracks reports for DOC and FedcapCARES Tracks participant signatures for events and disbursements Enter participant demographic data and action codes and scan documents into databases. Provides reports supporting the billing and reconciliation process Collaborates with management on the collection of accurate and efficient performance data Track and upload daily PICs custody and discharge reports in FedcapCARES Tracks attendance in workshops and transition planning sessions in FedcapCARES Collaboration & Team Support Participate in weekly team supervision and monthly partnership meetings to discuss progress, performance, and participant needs. Collaborate with Transition Managers, Workshop Facilitators, and community partners to ensure seamless coordination for 80% of active cases. Contribute to monthly data reporting and quality assurance reviews, identify areas for improvement, and ensure a ≤10% error rate in documentation. Data Accuracy & Documentation Scan all transition plans and supporting documentation into FedcapCARES within 48 hours of service delivery. Ensure all data entry, reports, and case notes comply with DOC and Fedcap confidentiality and compliance Professional Conduct & Compliance Maintain DOC clearance and comply with all facility and Fedcap policies regarding safety, conduct, and confidentiality. Complete 100% of required DOC and Fedcap trainings annually and maintain compliance certifications. Demonstrate punctuality and professional conduct in ≥ 90% of scheduled shifts. Represent Fedcap with professionalism, cultural sensitivity, and a commitment to equity and inclusion. You're a Great Fit For This Role If You have a High School diploma or equivalent required; an associate degree or equivalent experience preferred. Bring a minimum of 1 year of experience in administrative support. You have lived experience of incarceration or justice involvement strongly preferred. You have experience working with justice-impacted individuals, public assistance recipients, and those affected by poverty. Strong interpersonal and communication skills with the ability to build trust quickly Comfortable working with Microsoft Office and data systems. Compensation$24.04 - $26.45 per hr.Equal Opportunity EmployerAbout UsMission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.Website: http://fedcapgroup.org/