Application Engineer

Company: Magnatex About Us ISO 9001:2008 certified supplier of Magnetic Drive Pumps, ANSI Mechanical Seal Pumps, Gear Pumps, AOD Pumps, Fans and Blowers are all available in Stainless Steel, Alloy, Fluoropolymer and FRP materials to meet demanding applications in the process industries. Magnatex pumps are installed in thousands of plants, handling a wide variety of tough pumping challenges for both low and high temperature fluids. Our Magnetic Drive Pumps, ANSI Mechanical Seal Pumps and Small Gear Pumps handle everything from recovery solvents to heat transfer fluids, viscous liquids, acids, bases, toxic or noxious liquids, and high purity fluids. For Magnetic Drive Pumps, ANSI Mechanical Seal Pumps and Small Gear Pumps turn to Magnatex Pumps. Summary/Objective The Application Engineer will be responsible for providing exceptional service to our valued clients. In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and generate quotes. The candidate must have a positive attitude, be a good communicator and have the technical skills to provide timely & accurate solutions to customers’ applications. Experience with reading curves, using manufacturers’ selection software, and troubleshooting technical problems. Candidate must be a detail-oriented problem solver and a positive team player. A candidate with a B.S. in Engineering or other relevant subject. Essential Functions Sizes & Selects technical products & services, as well as provide engineering information to client base. Prepare cost estimates and quotations by reviewing customer specifications and other related documents. Respond to phone, and email correspondence from customers, manufacturers, and outside sales team. Gain customer acceptance by explaining product application including product features & benefits. Identify current and future customer equipment requirements. Establish personal rapport with customers, principals, and outside sales staff. Submit purchase orders with equipment manufacturers which includes providing technical & commercial information. Expedite orders and maintain contact with customers and suppliers. Follow up on orders to assure critical deliveries. Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers. Handle all inquiries/contacts in a professional manner. Work in concert with our outside sales team; funnel leads/opportunities to the sales team. Resolve product issues or determine product needs over the phone or via e-mail. Contribute to team effort by supporting related projects periodically, such as Marketing Campaigns, CRM improvements or Website maintenance. Support other INSCO divisions with application support as needed. Competencies Ability to address concerns and communicate clearly and efficiently Convey a positive, customer-friendly, service support disposition Requires critical analysis & initiative Handle and resolve challenging problems; Must be a problem solver Strong organizational, communication, attention to detail and time management skills Establish priorities, work independently, and proceed with objectives with minimal supervision Strong customer-service focus with a passion to exceed customer expectations High energy, drive, and sense of responsibility Required Education and Experience Bachelor’s Degree in Business or Engineering Strong mechanical aptitude #magnatex #LI-NP1 #FCG-L