{"schemaVersion":"jobsearcher.job.v1","id":"071b4a6a2cf28467b552a3d8","url":"https://jobsearcher.com/jobs/071b4a6a2cf28467b552a3d8","canonicalUrl":"https://jobsearcher.com/jobs/071b4a6a2cf28467b552a3d8","title":"Supervisor, Service Support","description":"At Flexential, our supervisors are the first escalation points for leadership. They drive day-to-day operations, resource allocation, and frontline support while ensuring customers receive a world-class support experience.\n\nThis role partners closely with team members to provide coaching, performance feedback, process improvements, and professional development opportunities that help both employees and the business succeed.\n\nIf you're a people-focused technical leader who thrives in a fast-paced support environment and enjoys developing high-performing teams, we'd love to hear from you.\n\nWhat You'll Do\n\nAs a Supervisor, Technical Support, you will:\n\nDrive responses to customer cases and ensure proper ticket routing.\nMonitor, motivate, and document team and individual performance, punctuality, professionalism, and adherence to policies and procedures.\nDocument disciplinary issues and provide consistent employee feedback through one-on-one meetings.\nPartner with managers to develop and improve processes and procedures.\nChampion:\nCustomer experience\nFirst call resolution\nTeam development\nTeam efficiency and metrics\nTeam project status updates\nCommunicate team objectives, goal progress, and operational updates.\nEnsure successful onboarding and training of new hires.\nCreate and manage team schedules.\nOversee workload handoffs between shifts to maintain a seamless customer experience.\nServe as the primary escalation point for single-customer and multi-customer outages.\nFacilitate outage communications and provide timely updates to internal and external stakeholders.\n\nRequired Qualifications\n\n2 to 5 years of experience in:\n24/7 IT enterprise support environments\nQuality control\nStaffing\nDelegation\nPerformance management\nTeam building\nEmployee coaching and feedback\n\nSkills & Competencies\n\nStrong knowledge of IT best practices, policies, and procedures.\nStrong organizational, time management, and project planning skills.\nExcellent problem-solving, critical thinking, and decision-making skills under pressure.\nExperience resolving customer and internal conflicts.\nExcellent verbal and written communication skills, including phone etiquette, writing, and active listening.\nStrong attention to detail.\nStrong work ethic.\nStrong customer service and interpersonal skills.\nAbility to influence, lead, and coach others.\nAbility to collaborate effectively with peers to resolve cross-shift and departmental roadblocks.\nPositive attitude and team-first mindset.\n\nPreferred Qualifications\n\nITIL Foundation certification or familiarity with ITIL incident management methodology.\nExperience with Change Management.\n3 to 5+ years applying troubleshooting techniques across server, application, and networking technologies, including:\nRemote Desktop, SSH, FTP\nMicrosoft Server Technologies\nVMware and/or other virtualization technologies\nLinux or other Unix-based platforms\nVLANs, ACLs, and IP Subnets\nNetworking and Switching concepts\nLoad Balancing\nFirewall Configuration (Fortigate, Cisco ASA)\nDisaster Recovery\nExperience coordinating team-building activities.\n\nPhysical Requirements\n\nFrequent computer and keyboard use.\nExtended periods of sitting or standing.\nHeavy phone usage.\n\nCompensation\n\nBase Salary Range\n\n$75,000 - $80,000 annually\n\nActual compensation will vary based on experience, qualifications, skills, and location.\n\nVariable Pay\n\nEligible for a discretionary annual bonus based on individual and company performance.\n\nWhy Join Flexential?\n\nNot meeting every single requirement? No problem!\n\nWe are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today.\n\nAt Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.\n\nBenefits of working at Flexential\n\n• Medical, Telehealth, Dental and Vision\n• 401(k)\n• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)\n• Life and AD&D\n• Short Term and Long-Term disability\n• Flex Paid Time Off (PTO)\n• Leave of Absence\n• Employee Assistance Program\n• Wellness Program\n• Rewards and Recognition Program\n\nBenefits are subject to change at the Company's discretion.\n\nWork Location Eligibility\n\nAt this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.\n\nApplicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.\n\nFlexential participates in the E-Verify program. Please click here for more information.\n\nEEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.","company":"Flexential","rawCompany":"flexential","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-31T08:46:41.368Z","occupations":[{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Supervisor, Service Support","description":"At Flexential, our supervisors are the first escalation points for leadership. They drive day-to-day operations, resource allocation, and frontline support while ensuring customers receive a world-class support experience.\n\nThis role partners closely with team members to provide coaching, performance feedback, process improvements, and professional development opportunities that help both employees and the business succeed.\n\nIf you're a people-focused technical leader who thrives in a fast-paced support environment and enjoys developing high-performing teams, we'd love to hear from you.\n\nWhat You'll Do\n\nAs a Supervisor, Technical Support, you will:\n\nDrive responses to customer cases and ensure proper ticket routing.\nMonitor, motivate, and document team and individual performance, punctuality, professionalism, and adherence to policies and procedures.\nDocument disciplinary issues and provide consistent employee feedback through one-on-one meetings.\nPartner with managers to develop and improve processes and procedures.\nChampion:\nCustomer experience\nFirst call resolution\nTeam development\nTeam efficiency and metrics\nTeam project status updates\nCommunicate team objectives, goal progress, and operational updates.\nEnsure successful onboarding and training of new hires.\nCreate and manage team schedules.\nOversee workload handoffs between shifts to maintain a seamless customer experience.\nServe as the primary escalation point for single-customer and multi-customer outages.\nFacilitate outage communications and provide timely updates to internal and external stakeholders.\n\nRequired Qualifications\n\n2 to 5 years of experience in:\n24/7 IT enterprise support environments\nQuality control\nStaffing\nDelegation\nPerformance management\nTeam building\nEmployee coaching and feedback\n\nSkills & Competencies\n\nStrong knowledge of IT best practices, policies, and procedures.\nStrong organizational, time management, and project planning skills.\nExcellent problem-solving, critical thinking, and decision-making skills under pressure.\nExperience resolving customer and internal conflicts.\nExcellent verbal and written communication skills, including phone etiquette, writing, and active listening.\nStrong attention to detail.\nStrong work ethic.\nStrong customer service and interpersonal skills.\nAbility to influence, lead, and coach others.\nAbility to collaborate effectively with peers to resolve cross-shift and departmental roadblocks.\nPositive attitude and team-first mindset.\n\nPreferred Qualifications\n\nITIL Foundation certification or familiarity with ITIL incident management methodology.\nExperience with Change Management.\n3 to 5+ years applying troubleshooting techniques across server, application, and networking technologies, including:\nRemote Desktop, SSH, FTP\nMicrosoft Server Technologies\nVMware and/or other virtualization technologies\nLinux or other Unix-based platforms\nVLANs, ACLs, and IP Subnets\nNetworking and Switching concepts\nLoad Balancing\nFirewall Configuration (Fortigate, Cisco ASA)\nDisaster Recovery\nExperience coordinating team-building activities.\n\nPhysical Requirements\n\nFrequent computer and keyboard use.\nExtended periods of sitting or standing.\nHeavy phone usage.\n\nCompensation\n\nBase Salary Range\n\n$75,000 - $80,000 annually\n\nActual compensation will vary based on experience, qualifications, skills, and location.\n\nVariable Pay\n\nEligible for a discretionary annual bonus based on individual and company performance.\n\nWhy Join Flexential?\n\nNot meeting every single requirement? No problem!\n\nWe are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today.\n\nAt Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.\n\nBenefits of working at Flexential\n\n• Medical, Telehealth, Dental and Vision\n• 401(k)\n• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)\n• Life and AD&D\n• Short Term and Long-Term disability\n• Flex Paid Time Off (PTO)\n• Leave of Absence\n• Employee Assistance Program\n• Wellness Program\n• Rewards and Recognition Program\n\nBenefits are subject to change at the Company's discretion.\n\nWork Location Eligibility\n\nAt this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.\n\nApplicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.\n\nFlexential participates in the E-Verify program. Please click here for more information.\n\nEEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.","datePosted":"2026-08-31T08:46:41.368Z","dateModified":"2026-08-31T08:46:41.368Z","hiringOrganization":{"@type":"Organization","name":"Flexential","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"071b4a6a2cf28467b552a3d8"},"url":"https://jobsearcher.com/jobs/071b4a6a2cf28467b552a3d8"}}