{"schemaVersion":"jobsearcher.job.v1","id":"06cfd03d8f8a2c8bc9291c8e","url":"https://jobsearcher.com/jobs/06cfd03d8f8a2c8bc9291c8e","canonicalUrl":"https://jobsearcher.com/jobs/06cfd03d8f8a2c8bc9291c8e","title":"Part Time Customer Service Instant Return Representative","description":"The Part Time I nstant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.\n\nThe key responsibilities and accountabilities are:\nProvides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures\nPersonally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner\nProvide the customer with an invoice and a full explanation of their charges\nResolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.\nInspect vehicle and record any new damage or major cleaning requirements and complete required documentation.\nCheck fuel level and mileage and clearly explain final charges to the customer\nSecure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.\nDrive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction\nMaintain appearance appropriate for providing best in class customer service in accordance with established guidelines\nTo carry out any other duties requested by the managers/Team Leaders.\nKeep work area organized and free of clutter\n\nWhat You’ll Get:\nHourly Rate is $22.04 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.\nBonus Plans: Eligible, Up to 12%\nBonus: Eligible, Up to 12%\nBenefits: Eligibility and program information can be found here at HertzBenefits.com. To include:\nEmployee Assistance Program for employees & family\nPerks & Discounts –Theme Park Tickets, Gym Discounts & more\n\nBasic Qualifications:\nPassion for customer service and attention to detail – Goes the extra mile\nA minimum of one year of sales or customer experience in a high volume or service-oriented environment\nProven strong sales and closing skills and the ability to friendly, engaging manner\nBasic computer proficiency\nMust be able to:\nGood communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.\nWork in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills\nDemonstrate professionalism and interpersonal skills\nProven experience of working well within a team.\n100% customer focus, with proven experience within a customer facing environment\nWork flexible shifts including weekends and holidays; and work overtime as required\nWork outdoors during all weather conditions\nStand for long periods of time\nLift up to 45 pounds\n\nThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.\nUS EEO STATEMENT\nAt Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.\nIndividuals are encouraged to apply for positions because of the characteristics that make them unique.\nEOE, including disability/veteran","company":"Hertz1","rawCompany":"hertz1","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T17:42:14.801Z","occupations":[{"code":"41-2021.00","title":"Counter and Rental Clerks","slug":"counter-and-rental-clerks"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"532111","title":"Passenger Car Rental","slug":"passenger-car-rental"},{"code":"532310","title":"General Rental Centers","slug":"general-rental-centers"},{"code":"532120","title":"Truck, Utility Trailer, and RV (Recreational Vehicle) Rental and Leasing","slug":"truck-utility-trailer-and-rv-recreational-vehicle-rental-and-leasing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Part Time Customer Service Instant Return Representative","description":"The Part Time I nstant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.\n\nThe key responsibilities and accountabilities are:\nProvides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures\nPersonally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner\nProvide the customer with an invoice and a full explanation of their charges\nResolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.\nInspect vehicle and record any new damage or major cleaning requirements and complete required documentation.\nCheck fuel level and mileage and clearly explain final charges to the customer\nSecure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.\nDrive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction\nMaintain appearance appropriate for providing best in class customer service in accordance with established guidelines\nTo carry out any other duties requested by the managers/Team Leaders.\nKeep work area organized and free of clutter\n\nWhat You’ll Get:\nHourly Rate is $22.04 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.\nBonus Plans: Eligible, Up to 12%\nBonus: Eligible, Up to 12%\nBenefits: Eligibility and program information can be found here at HertzBenefits.com. To include:\nEmployee Assistance Program for employees & family\nPerks & Discounts –Theme Park Tickets, Gym Discounts & more\n\nBasic Qualifications:\nPassion for customer service and attention to detail – Goes the extra mile\nA minimum of one year of sales or customer experience in a high volume or service-oriented environment\nProven strong sales and closing skills and the ability to friendly, engaging manner\nBasic computer proficiency\nMust be able to:\nGood communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.\nWork in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills\nDemonstrate professionalism and interpersonal skills\nProven experience of working well within a team.\n100% customer focus, with proven experience within a customer facing environment\nWork flexible shifts including weekends and holidays; and work overtime as required\nWork outdoors during all weather conditions\nStand for long periods of time\nLift up to 45 pounds\n\nThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.\nUS EEO STATEMENT\nAt Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.\nIndividuals are encouraged to apply for positions because of the characteristics that make them unique.\nEOE, including disability/veteran","datePosted":"2026-08-03T17:42:14.801Z","dateModified":"2026-08-03T17:42:14.801Z","hiringOrganization":{"@type":"Organization","name":"Hertz1","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"06cfd03d8f8a2c8bc9291c8e"},"url":"https://jobsearcher.com/jobs/06cfd03d8f8a2c8bc9291c8e"}}