{"schemaVersion":"jobsearcher.job.v1","id":"069338e6fce58c5ce38f63a9","url":"https://jobsearcher.com/jobs/069338e6fce58c5ce38f63a9","canonicalUrl":"https://jobsearcher.com/jobs/069338e6fce58c5ce38f63a9","title":"Systems Engineer","description":"About us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.Thrive is on the look-out for individuals whodon’tview their weekdays spent at “a job” butrather look to develop valuable skills that ignite their passion and lead to a CAREER.Ifyou’reattracted to a “work hard, play hard” environment, seeking the guidance,trainingand experience necessary to build a lucrative career, then welcome to THRIVE!!\nPosition Overview: This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you willbe responsible foraccurately creating and updating support tickets and coordinating communication with engineers whenassistanceis available.\nTeam members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.\nResponsibilities: Communicate with customers via phone, email, and chat ina timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.\nPerform first response and initial triage of customer issues, troubleshooting single-user and system-impactingincidentsand accurately documenting all actions inThrive’stools.\nPerform rapid analysis of workstation-level incidents,identifyingroot causes and applyingappropriate troubleshootingmethodology\nAsk clarifying questions to fully understand client concerns and elevate issues to engineers whenrequireddue to time, complexity, or skill level.\nManage the daily prioritization, coding, and routing of service incidents and requests.\nFollow Thrive's established best practices for task management\nSet and manage client expectations throughout the troubleshooting process,maintaininga focus on both prompt resolution and world-class customer service.\nDevelop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.\nWork with and document diverse client computing environments, including unfamiliarworkstation,server, and network configurations, todeterminethe fastest path to resolution.\n2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.\nExperience with ticketing systems (e.g., ServiceNow), remote support tools (e.g.,Kaseya, Ninja), and RMM platforms.\nProficiencysupporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.\nWorking knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.\nBasic networking knowledge, including TCP/IP, DNS, and DHCP.\nStrong customer service focus with the ability to clearly communicate technical concepts to non-technical users.\nExcellent written and verbal communication, documentation, and time-management skills.\nAbility to work independently and collaboratively in a team environment.\nAvailability to work after hours orparticipatein on-call rotations asrequired.\nOptionalQualifications: Willingness to visit nearby clientsiteswhen necessary, with the understanding that on-site visits may not always berequired.\nPreferred Certifications: CompTIA A+\nCompTIA Network+\nMicrosoft 365 Fundamentals (MS-900)\nITIL Foundation (v4).\n\n#J-18808-Ljbffr","company":"Thrive","rawCompany":"thrive","city":"Brooklyn","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-27T03:12:22.111Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Systems Engineer","description":"About us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.Thrive is on the look-out for individuals whodon’tview their weekdays spent at “a job” butrather look to develop valuable skills that ignite their passion and lead to a CAREER.Ifyou’reattracted to a “work hard, play hard” environment, seeking the guidance,trainingand experience necessary to build a lucrative career, then welcome to THRIVE!!\nPosition Overview: This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you willbe responsible foraccurately creating and updating support tickets and coordinating communication with engineers whenassistanceis available.\nTeam members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.\nResponsibilities: Communicate with customers via phone, email, and chat ina timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.\nPerform first response and initial triage of customer issues, troubleshooting single-user and system-impactingincidentsand accurately documenting all actions inThrive’stools.\nPerform rapid analysis of workstation-level incidents,identifyingroot causes and applyingappropriate troubleshootingmethodology\nAsk clarifying questions to fully understand client concerns and elevate issues to engineers whenrequireddue to time, complexity, or skill level.\nManage the daily prioritization, coding, and routing of service incidents and requests.\nFollow Thrive's established best practices for task management\nSet and manage client expectations throughout the troubleshooting process,maintaininga focus on both prompt resolution and world-class customer service.\nDevelop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.\nWork with and document diverse client computing environments, including unfamiliarworkstation,server, and network configurations, todeterminethe fastest path to resolution.\n2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.\nExperience with ticketing systems (e.g., ServiceNow), remote support tools (e.g.,Kaseya, Ninja), and RMM platforms.\nProficiencysupporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.\nWorking knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.\nBasic networking knowledge, including TCP/IP, DNS, and DHCP.\nStrong customer service focus with the ability to clearly communicate technical concepts to non-technical users.\nExcellent written and verbal communication, documentation, and time-management skills.\nAbility to work independently and collaboratively in a team environment.\nAvailability to work after hours orparticipatein on-call rotations asrequired.\nOptionalQualifications: Willingness to visit nearby clientsiteswhen necessary, with the understanding that on-site visits may not always berequired.\nPreferred Certifications: CompTIA A+\nCompTIA Network+\nMicrosoft 365 Fundamentals (MS-900)\nITIL Foundation (v4).\n\n#J-18808-Ljbffr","datePosted":"2026-08-27T03:12:22.111Z","dateModified":"2026-08-27T03:12:22.111Z","hiringOrganization":{"@type":"Organization","name":"Thrive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"069338e6fce58c5ce38f63a9"},"url":"https://jobsearcher.com/jobs/069338e6fce58c5ce38f63a9"}}