{"schemaVersion":"jobsearcher.job.v1","id":"067d9caeb5e73660db40e50f","url":"https://jobsearcher.com/jobs/067d9caeb5e73660db40e50f","canonicalUrl":"https://jobsearcher.com/jobs/067d9caeb5e73660db40e50f","title":"Lead Technical Support Representative","description":"This positi on is responsible for providing remote technical support to internal and external customers concerning complex mechanical, electronic, and operational aspects of machines and serves as a resource for other troubleshooting staff in the diagnosis and resolution of escalated issues . Independently develops and maintains technical documentation.\r\nTime Utilization: This position will travel up to 20 % of the time. Normal work schedule will be dependent on location, both with weekend coverage required on a rotating basis of 8:00am-4:00pm Saturday and Sunday. When weekends are worked, alternative days off of Thursday and Friday will be given. Position typically averages 45 hours per week for maximum troubleshooting support.\r\nEssential Duties and Responsibilities\r\nServe a s a lead troubleshooting resource for escalated technical issues\r\nProvide complex remot e technical a ssistance to Field Service and Spare Parts teams, and customers by diagnosing and resolving a broad range of unique and complex m echanical, electronic, and operational issues u sing a variety of highly detailed technical documentation , acquired knowledge and personal experience, and drawing on other resources as necessary.\r\nIdentifies equipment adjustments needed for proper operation and makes recommendations on adjustments that typically involve multiple variables.\r\nActively partners with international headquarters to lead the resolution of quality issues and supports team members in the submission of quality issues in CRM\r\nD evelop and maintain technical reference material for internal and external customers' use. Provide technical documentation to internal and external customers as necessary.\r\nDevelop technical training materials to support our training goals for internal and external customers\r\nP eriodically travel to participate in training or assist Field Service Technician s at client sites\r\nPerform other tasks as needed in support of internal and external customers\r\nQualifications\r\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\r\nEducation/Experience\r\nAssociate's d egree in technical discipline and four years related experience in field service or manufacturing ; or equivalent combination of education and experience.\r\nKnowledge Required\r\nSolid knowledge of intricate mechanical, electronic , and operational aspects of machines including adjustment capabilities and variables . Solid understanding of the variety of machine options and their operation . Solid knowledge of and ability to clearly convey vacuum principles. Solid knowledge of a variety of sealing and forming techniques and operations.\r\nLanguage Ability\r\nAbility to read and interpret documents such as technical documentation, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to interpret and communicate mechanical, electrical, and physics concepts and principles to a variety of audiences.\r\nJ-18808-Ljbffr","company":"Multivac","rawCompany":"multivac","city":"Kansas City","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-06-25T00:53:37.075Z","occupations":[{"code":"49-9041.00","title":"Industrial Machinery Mechanics","slug":"industrial-machinery-mechanics"},{"code":"17-3027.00","title":"Mechanical Engineering Technologists and Technicians","slug":"mechanical-engineering-technologists-and-technicians"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"}],"industries":[{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Technical Support Representative","description":"This positi on is responsible for providing remote technical support to internal and external customers concerning complex mechanical, electronic, and operational aspects of machines and serves as a resource for other troubleshooting staff in the diagnosis and resolution of escalated issues . Independently develops and maintains technical documentation.\r\nTime Utilization: This position will travel up to 20 % of the time. Normal work schedule will be dependent on location, both with weekend coverage required on a rotating basis of 8:00am-4:00pm Saturday and Sunday. When weekends are worked, alternative days off of Thursday and Friday will be given. Position typically averages 45 hours per week for maximum troubleshooting support.\r\nEssential Duties and Responsibilities\r\nServe a s a lead troubleshooting resource for escalated technical issues\r\nProvide complex remot e technical a ssistance to Field Service and Spare Parts teams, and customers by diagnosing and resolving a broad range of unique and complex m echanical, electronic, and operational issues u sing a variety of highly detailed technical documentation , acquired knowledge and personal experience, and drawing on other resources as necessary.\r\nIdentifies equipment adjustments needed for proper operation and makes recommendations on adjustments that typically involve multiple variables.\r\nActively partners with international headquarters to lead the resolution of quality issues and supports team members in the submission of quality issues in CRM\r\nD evelop and maintain technical reference material for internal and external customers' use. Provide technical documentation to internal and external customers as necessary.\r\nDevelop technical training materials to support our training goals for internal and external customers\r\nP eriodically travel to participate in training or assist Field Service Technician s at client sites\r\nPerform other tasks as needed in support of internal and external customers\r\nQualifications\r\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\r\nEducation/Experience\r\nAssociate's d egree in technical discipline and four years related experience in field service or manufacturing ; or equivalent combination of education and experience.\r\nKnowledge Required\r\nSolid knowledge of intricate mechanical, electronic , and operational aspects of machines including adjustment capabilities and variables . Solid understanding of the variety of machine options and their operation . Solid knowledge of and ability to clearly convey vacuum principles. Solid knowledge of a variety of sealing and forming techniques and operations.\r\nLanguage Ability\r\nAbility to read and interpret documents such as technical documentation, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to interpret and communicate mechanical, electrical, and physics concepts and principles to a variety of audiences.\r\nJ-18808-Ljbffr","datePosted":"2026-06-25T00:53:37.075Z","dateModified":"2026-06-25T00:53:37.075Z","hiringOrganization":{"@type":"Organization","name":"Multivac","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kansas City","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"067d9caeb5e73660db40e50f"},"url":"https://jobsearcher.com/jobs/067d9caeb5e73660db40e50f"}}