{"schemaVersion":"jobsearcher.job.v1","id":"067b53c2420552b5980abfb4","url":"https://jobsearcher.com/jobs/067b53c2420552b5980abfb4","canonicalUrl":"https://jobsearcher.com/jobs/067b53c2420552b5980abfb4","title":"Program Manager, User Management","description":"Location: Century City, Los Angeles, US (3 days hybrid in the office)About This RoleThe Program Manager role within our User Operations Manager team is a customer centric, strategic and operational leader responsible for the development, continuous improvement, and delivery of top-quality support to our users. The ideal candidate will empower a large team of people managers and individual contributors to consistently deliver against KPI goals and service our top tier users. They are customer-obsessed and comfortable leveraging data, partnerships, and technology to develop creative solutions that improve the BIGO LIVE experience.ResponsibilitiesBuilding strong, long-term relationships with users, ultimately leading to user retention, satisfaction, growth, and advocacyTracking key performance indicators or metrics related to customer success. Identifying potential issues or areas of improvement based on user and data analysisIdentifying opportunities for upselling or cross-selling additional products or services that align with the user's needsDriving in-app operational strategies based on user portraits and user behavior analysis and converting it into actionable plan to drive revenue growthFamiliar with user segmentation and user growth incentive system with user-first mindsetManage Comparable Territories of Users for Field and Data Driven Insight and tactics and strategies resulting in Paid User Retention, Acquisition, Customer Satisfaction and Revenue GrowthWork collaboratively with stakeholders from Operations, Marketing, and Analytics to understand our user behaviors and unearth problems we should be focused onManaging user groups to increase user stickiness, user activation and user loyaltyIntegrate the efforts of teams across multiple shifts to deliver premier customer support and attain service level requirementsQualifications:Bachelor's Degree above4+ years of professional experience in a high-volume and highly productive customer success, sales or account management environmentExperience with mobile consumer products that have digital and physical experiences, with social products as a huge plusA proven ability to set team goals, develop people to their highest levels of performance, and lead through challenging situationsExperience segmenting an entire user base to create bespoke users journeys for different audiences to drive conversion, retention and monetizationStrong business communication skills and excellent logical thinking skills, and excellent in discovering valuable regular patterns from massive dataBenefits: Competitive pay package that includes a base salary and performance-related bonus.Generous paid time off starting at 4 weeks + 10 sick days and 9 Holidays per year.Free medical, dental, and vision insurance401kHousing benefits if living within 5 kilometers from the companyFree gym membership and meal allowanceAbout BIGOWHO WE AREBIGO is a fast-growing Singapore technology company established in 2014.Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.At present, BIGO has 5 R&D centres, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.For more information, please visit our website: www.bigo.sgOUR MISSIONConnect the world and share beautiful moments.OUR VISIONTo be a content platform inspiring one billion people's lives.OUR KEY TO SUCCESSBIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application.About Our Product-BIGO LIVEBIGO LIVE is founded in March 2016. BIGO LIVE is a leading mobile live stream APP where users live broadcast their life moments, show their talents, interact and send virtual gifts in real time, and enjoy fun live sessions with people worldwide.BIGO LIVE has over 200 million users globally in over 80 countries and regions and is currently the market leader in the industry.","company":"Bigo","rawCompany":"bigo","city":"Orange","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-27T11:10:43.851Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"516210","title":"Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers","slug":"media-streaming-distribution-services-social-networks-and-other-media-networks-and-content-providers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager, User Management","description":"Location: Century City, Los Angeles, US (3 days hybrid in the office)About This RoleThe Program Manager role within our User Operations Manager team is a customer centric, strategic and operational leader responsible for the development, continuous improvement, and delivery of top-quality support to our users. The ideal candidate will empower a large team of people managers and individual contributors to consistently deliver against KPI goals and service our top tier users. They are customer-obsessed and comfortable leveraging data, partnerships, and technology to develop creative solutions that improve the BIGO LIVE experience.ResponsibilitiesBuilding strong, long-term relationships with users, ultimately leading to user retention, satisfaction, growth, and advocacyTracking key performance indicators or metrics related to customer success. Identifying potential issues or areas of improvement based on user and data analysisIdentifying opportunities for upselling or cross-selling additional products or services that align with the user's needsDriving in-app operational strategies based on user portraits and user behavior analysis and converting it into actionable plan to drive revenue growthFamiliar with user segmentation and user growth incentive system with user-first mindsetManage Comparable Territories of Users for Field and Data Driven Insight and tactics and strategies resulting in Paid User Retention, Acquisition, Customer Satisfaction and Revenue GrowthWork collaboratively with stakeholders from Operations, Marketing, and Analytics to understand our user behaviors and unearth problems we should be focused onManaging user groups to increase user stickiness, user activation and user loyaltyIntegrate the efforts of teams across multiple shifts to deliver premier customer support and attain service level requirementsQualifications:Bachelor's Degree above4+ years of professional experience in a high-volume and highly productive customer success, sales or account management environmentExperience with mobile consumer products that have digital and physical experiences, with social products as a huge plusA proven ability to set team goals, develop people to their highest levels of performance, and lead through challenging situationsExperience segmenting an entire user base to create bespoke users journeys for different audiences to drive conversion, retention and monetizationStrong business communication skills and excellent logical thinking skills, and excellent in discovering valuable regular patterns from massive dataBenefits: Competitive pay package that includes a base salary and performance-related bonus.Generous paid time off starting at 4 weeks + 10 sick days and 9 Holidays per year.Free medical, dental, and vision insurance401kHousing benefits if living within 5 kilometers from the companyFree gym membership and meal allowanceAbout BIGOWHO WE AREBIGO is a fast-growing Singapore technology company established in 2014.Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.At present, BIGO has 5 R&D centres, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.For more information, please visit our website: www.bigo.sgOUR MISSIONConnect the world and share beautiful moments.OUR VISIONTo be a content platform inspiring one billion people's lives.OUR KEY TO SUCCESSBIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application.About Our Product-BIGO LIVEBIGO LIVE is founded in March 2016. BIGO LIVE is a leading mobile live stream APP where users live broadcast their life moments, show their talents, interact and send virtual gifts in real time, and enjoy fun live sessions with people worldwide.BIGO LIVE has over 200 million users globally in over 80 countries and regions and is currently the market leader in the industry.","datePosted":"2026-07-27T11:10:43.851Z","dateModified":"2026-07-27T11:10:43.851Z","hiringOrganization":{"@type":"Organization","name":"Bigo","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Orange","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"067b53c2420552b5980abfb4"},"url":"https://jobsearcher.com/jobs/067b53c2420552b5980abfb4"}}