Specialty Pharmacy Tech, UofL Hospital, 7:30a-6p

Address550 South Jackson St. Louisville, KY 40202ShiftJob Description Summary: Expanding into Specialty Pharmacy at UofL Hospital.UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.Job DescriptionThe Clinical Support Pharmacy Technician assists with all phases of pharmacy services and performs a variety of clinical functions and dispensing tasks in support of the daily workflow of the ULH Specialty Pharmacy. This position supports the Specialty Pharmacy team with implementation and administration of clinical programs, including the management of specialty pharmacy products and program reporting. The Clinical Support Pharmacy Technician will also function as a member of the ACB Outpatient Retail Pharmacy team as the Specialty Pharmacy liaison.Essential FunctionsCLINICALAssists pharmacist in providing pharmaceutical care to include (but not limited to):Conduct medication adherence and refill calls to patientsCommunicate with provider offices and in-network pharmacies regarding patient care and various clinical specialty pharmacy initiativesScreen phone calls/orders and alert the pharmacist to patient-specific needsGather clinical information on patients including labs, immunizations, upcoming appointment schedule, etc. as required by the provider’s protocolRoutinely records medication histories on all patients for completeness and accuracyProvide accurate and pertinent clinical documentation in the appropriate pharmacy IT application systemAlerts the pharmacists to any adverse drug events, labs, or needs of the patient requiring clinical judgement and prescriber interventionDISPENSINGReceives and accurately reads, interprets and enters medication orders in systemAccurately obtains patient history information upon receipt of prescription including address, date of birth, phone number, drug allergies, disease states and third-party informationCollaborates with the medication access coordinators regarding authorization processes, co-pays, patient assistance programs and foundation supportPackages, labels and prepares final product for shipping in accordance with pharmacy policies and proceduresPerforms duties in documented accordance with requirements of all regulatory and governing bodiesPerforms insurance billing and administrative support functionsAssists in procurement, receipt and proper storage of drugs and general suppliesMaintains appropriate stock levels within work area and routinely manages specialty pharmacy inventoryOPERATIONALInitiate and participate in Specialty Pharmacy performance improvement processes and Quality Improvement initiatives as per accreditation regulationsAssist in ensuring department compliance with accreditation, legal, regulatory & safety requirementsSupport and participate in policy & procedure development as related to operational and clinical processesUnderstand and adhere to all accreditation reporting standards and expectations; identify and help resolve areas of needed improvementOther duties as assigned by managementEDUCATIONALProvide education related to specialty pharmacy to meet the needs of patients, pharmacy staff and other healthcare professionals through publications, presentations and/or programsSupport and help develop objectives to facilitate student and resident trainingFINANCIALEnsure cost effective treatment in specialty practice areaSeek financial remuneration and third-party reimbursement for pharmacy servicesCommunicate financial responsibilities with patients effectively and collects payments prior to deliveryKnow and follow all regulations and guidelines pertinent to dispensing medications and supplies to Medicare patientsAdditional ResponsibilitiesDemonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.Adheres to and exhibits our core values:Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.Maintains confidentiality and protects sensitive data at all times.Adheres to organizational and department specific safety standards and guidelines.Works collaboratively and supports efforts of team members.Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.Skills, Knowledge Or Abilities Critical To This RoleKnowledge of the standards, techniques and tools relating to pharmaceutical patient careEnsure that prescription order management is organized, prioritized and systematic for insurance investigation, order processing, as well as in the coordination of shipping to the customerEnsure that all prescription orders are processed in a timely manner according to the need by/start date indicated on the order form.Works as a liaison with the ACB Outpatient Retail Pharmacy team to facilitate prescription order processing of specialty pharmacy medicationsEnsure that all customer service related issues are handled promptly, effectively and in a satisfactory mannerKnowledge of mathematical functions, including addition, subtraction, multiplication, basic algebra and calculationsKnowledge of and/or willingness to learn of the sources and availability of medications, bio-technology products, pharmaceutical supplies and equipment and related items specific to specialty pharmacyEnsure that no prescriptions are left behind or left unfinished at the end of each day by personally reviewing all pending orders yet to ship.Able to problem-solve with decisiveness and urgency through completion and asking for assistance when neededCollaborate with the medication access coordinators and sales partners in the field letting them know of any patient or practice issues/concerns as well as new prescription from new prescribers.Must be detail oriented and have the ability to multitask and complete assignments in a timely mannerWillingness to learn and become a specialty pharmacy subject matter expertCustomer ServiceStrong phone skillsDemonstrate superior level of customer serviceRelate well and communicate effectively with other employees and patientsComputer SkillsAbility to use office equipment and automated systems/applications/ software at an acceptable levelMicrosoft Office: Outlook, Word and ExcelCerner, Therigy, EPIC, other application as requiredScriptPro, preferredAdditional Job DescriptionEducation / Accreditation / Licensure:High school/GEDRegistered as pharmacy technician with the State Board of Pharmacy ExaminersPTCB certification preferredStrong positive referencesExperience2 years or more of work experience in pharmacy, Specialty Pharmacy preferredMinimum 2 years of customer service experience, required