{"schemaVersion":"jobsearcher.job.v1","id":"063a2e1bcd4a727a7ecd2ee1","url":"https://jobsearcher.com/jobs/063a2e1bcd4a727a7ecd2ee1","canonicalUrl":"https://jobsearcher.com/jobs/063a2e1bcd4a727a7ecd2ee1","title":"Support Analyst","description":"Job Description Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers. This role involves answering complex questions on the function and usage of our products, investigating, managing, tracking, and closing client support issues (specifically related to the database and functions of the application(s)). The candidate will contribute to a knowledge base, support user forums, and customer training efforts. You will serve as the primary support liaison between the company and the customer and will work closely with the Manager, Support Services, and a collaborative team to provide exceptional customer service and development support.\r\nResponsibilities Work directly or indirectly with customers to provide services and help resolve user issues, including delivering product training virtually and onsite.\r\nInvestigate, manage, track, and close client support issues, including those related to database functionality and application behavior.\r\nAssess software scenarios by reviewing configuration, setup, and existing documentation to identify the correct resolution or escalate according to guidelines.\r\nReport detailed information within the client tracking system and document processes and routines following defined guidelines and team goals.\r\nCollaborate with other team members, exchange knowledge through training sessions and meetings, and produce documentation.\r\nCreate and conduct training for customers on functionality and best practices for products, including at user conferences.\r\nCollaborate with customers and/or product and engineering teams to document proposed enhancements and determine cause/resolution to software defects.\r\nReview technical support related processes and documentation for continuous improvement.\r\nWhat We Are Looking For 3+ years of experience in a Technical Customer Support role\r\nBS/BA degree in related business or technical field, or equivalent industry experience\r\nExceptional customer service and a professional, friendly attitude\r\nStrong verbal and written communication skills, with professionalism toward clients and co-workers\r\nExcellent problem solving skills: identification, solution, and execution\r\nTeam player who is willing to share knowledge and learn with the team\r\nAbility to review, prioritize, and respond to multiple client issues in a fast-paced organization\r\nProactive mindset with the ability to anticipate issues and initiate change\r\nProfessional and friendly attitude with the ability to quickly develop rapport with clients over the phone\r\nTeachable: open and able to learn new processes, technologies, and products.\r\nWhat Would Make You Stand Out Exposure to local government property taxation software and/or practices\r\nPrevious experience with property assessment software or knowledge of the property assessment lifecycle\r\nExperience with relational databases and reading/writing T-SQL\r\nExperience with Microsoft applications and report query solutions\r\nSalary range: $60,000 - $70,000 USD per year.\r\nJ-18808-Ljbffr","company":"Harris Computer","rawCompany":"harris computer","city":"Springfield","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-08T00:58:22.358Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Analyst","description":"Job Description Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers. This role involves answering complex questions on the function and usage of our products, investigating, managing, tracking, and closing client support issues (specifically related to the database and functions of the application(s)). The candidate will contribute to a knowledge base, support user forums, and customer training efforts. You will serve as the primary support liaison between the company and the customer and will work closely with the Manager, Support Services, and a collaborative team to provide exceptional customer service and development support.\r\nResponsibilities Work directly or indirectly with customers to provide services and help resolve user issues, including delivering product training virtually and onsite.\r\nInvestigate, manage, track, and close client support issues, including those related to database functionality and application behavior.\r\nAssess software scenarios by reviewing configuration, setup, and existing documentation to identify the correct resolution or escalate according to guidelines.\r\nReport detailed information within the client tracking system and document processes and routines following defined guidelines and team goals.\r\nCollaborate with other team members, exchange knowledge through training sessions and meetings, and produce documentation.\r\nCreate and conduct training for customers on functionality and best practices for products, including at user conferences.\r\nCollaborate with customers and/or product and engineering teams to document proposed enhancements and determine cause/resolution to software defects.\r\nReview technical support related processes and documentation for continuous improvement.\r\nWhat We Are Looking For 3+ years of experience in a Technical Customer Support role\r\nBS/BA degree in related business or technical field, or equivalent industry experience\r\nExceptional customer service and a professional, friendly attitude\r\nStrong verbal and written communication skills, with professionalism toward clients and co-workers\r\nExcellent problem solving skills: identification, solution, and execution\r\nTeam player who is willing to share knowledge and learn with the team\r\nAbility to review, prioritize, and respond to multiple client issues in a fast-paced organization\r\nProactive mindset with the ability to anticipate issues and initiate change\r\nProfessional and friendly attitude with the ability to quickly develop rapport with clients over the phone\r\nTeachable: open and able to learn new processes, technologies, and products.\r\nWhat Would Make You Stand Out Exposure to local government property taxation software and/or practices\r\nPrevious experience with property assessment software or knowledge of the property assessment lifecycle\r\nExperience with relational databases and reading/writing T-SQL\r\nExperience with Microsoft applications and report query solutions\r\nSalary range: $60,000 - $70,000 USD per year.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T00:58:22.358Z","dateModified":"2026-08-08T00:58:22.358Z","hiringOrganization":{"@type":"Organization","name":"Harris Computer","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"063a2e1bcd4a727a7ecd2ee1"},"url":"https://jobsearcher.com/jobs/063a2e1bcd4a727a7ecd2ee1"}}